LightUp
Sitejabber Website Reviews and Complaints
business logo of LightUp

From the business

Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.


lightup.com
New Stanton, Pennsylvania, United States
+1
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LightUp Reviews Summary

The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
115
value
116
shipping
115
quality
115
This company responds to reviews on average within 14 days

Instant Feedback

3,215 reviews
Wisconsin
1 review
0 helpful votes
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Nice product
September 30, 2020

Simple, easy to install. Very nice product and a great price.

Date of experience: August 24, 2020
Florida
1 review
0 helpful votes
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After much research, I found what I needed at an affordable...
September 30, 2020
Updated review

After much research, I found what I needed at an affordable price!

Date of experience: August 19, 2020

After much research, I found what I needed at an affordable...
September 4, 2020
Previous review

After much research, I found what I needed at an affordable price!

Date of experience: August 5, 2020
Texas
1 review
0 helpful votes
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Good prices & quick shipping
August 30, 2020

I was looking for some LED Flood lights for my yard. Found some 13 watt bulbs on clearance for a great price!

Date of experience: July 31, 2020
New Jersey
1 review
0 helpful votes
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Great light, poor shipping
August 27, 2020

Have made purchases before with no issues, but this fixture was basically just thrown in a box with very little packing, the rear plastic creased and frame bent.
If i wasn't able to straighten would have sent back. The product works well.

Date of experience: July 28, 2020
Michigan
2 reviews
0 helpful votes
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Great products
August 26, 2020
Updated review

Very easy to order, shipping was fast, and prices were great. Very pleased with quality of the lights. Thank you!

Date of experience: July 27, 2020

So easy to find and purchase!
August 18, 2020
Previous review

So easy to find and purchase! Thanks Can't wait for them to arrive!

Date of experience: July 19, 2020
West Virginia
1 review
0 helpful votes
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Easy to install and free shipping
August 18, 2020

Since I got two LED panels the total was $114 which was over $100 and therefore I got free shipping. Ordered on Saturday, they arrived Tuesday, and I installed them both by Wednesday. They work well.

Date of experience: July 18, 2020
New Jersey
1 review
0 helpful votes
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Descriptive
August 15, 2020

Good

Date of experience: July 16, 2020
New York
1 review
1 helpful vote
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Shipping
August 7, 2020

Shipping took longer thank expected - thankfully we were not in a rush for these items! We did appreciate that we were not billed for the items until they shipped.

Date of experience: July 8, 2020
Alabama
1 review
1 helpful vote
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I paid extra for the faster shipping and it still only came through as the original date for free shipping. It gave a notice that it would be slower delivery after making the purchase. It should have gave notice before making the purchase of faster shipping. Disappointed with that and am still waiting for a response back

Date of experience: July 1, 2020
Jacob Y. — LightUp Rep
over a year old

Dear Jesse, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Louisiana
1 review
1 helpful vote
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Tammy
July 24, 2020
Updated review

Worried about this... will give better rating when I see my product (how long it takes to get here). Thanks! UPDATE! Lights came in. Great! Will keep this website on my favorites and buy again! Thank you so much!

Date of experience: June 24, 2020

Worried about this...
July 16, 2020
Previous review

Worried about this... will give better rating when I see my product (how long it takes to get here). Thanks!

Date of experience: June 16, 2020
California
1 review
0 helpful votes
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I place the order and I receive it and a few days
That was a quick delivery. Tank you Light up.

Date of experience: May 21, 2020
Ohio
1 review
1 helpful vote
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Great products
June 18, 2020

I have 26 4ft fluorescent fixtures between my barn, garage, and basement. Several of those were completely burnt out. The LED bulb 20pack at $2 a bulb were listed as "warm bright" 3500k and I was a little leery of them not being "white" enough but they are sure bright enough to not care if they're blindingly white.

Date of experience: May 19, 2020
Ohio
1 review
0 helpful votes
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Thumbs up!
June 12, 2020
Updated review

They had what others didn't, and still the best price. Great communication, too.

Date of experience: May 3, 2020

Best price anywhere!
June 12, 2020
Previous review

Best price anywhere!

Date of experience: April 25, 2020
Wisconsin
1 review
0 helpful votes
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Good Products at a Good Price
June 12, 2020
Updated review

Thanks for the cost effective, energy efficient bulbs. We can all do our part to help solve climate change by updating to LEDs. Also, use your voice to advocate for action by Congress at CCLUSA.org

Date of experience: May 1, 2020

Thanks for the cost effective, energy efficient bulbs
June 12, 2020
Previous review

Thanks for the cost effective, energy efficient bulbs. We can all do our part to help solve climate change by updating to LEDs. Also, use your voice to advocate for action by Congress at CCLUSA.org

Date of experience: April 23, 2020
Pennsylvania
2 reviews
1 helpful vote
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Good experience with lightup.com
June 12, 2020
Updated review

Bought LED fluorescent replacement bulbs. Great price! I have already installed 20 of these with good preliminary results. I can't speak for their longevity since I've only had them for a few weeks.

Date of experience: April 20, 2020

Website is easy to use
June 12, 2020
Previous review

Website is easy to use.

Date of experience: April 13, 2020
New York
1 review
1 helpful vote
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Recessed Lighting
June 12, 2020

Everything was great: delivery time and quality of the product. When I opened up the box the recessed light were shipped in, I received both light that the boxes had some damage but not the shipping box. That tells me that whoever packed these recessed lights for shipment packed damaged boxes. This really should not happen because I am sure no-one would but something if the packaging of that item was damaged unless the price was discounted. The recessed lights themselves were not damaged and the one I installed work fine.

Date of experience: April 18, 2020
Iowa
1 review
2 helpful votes
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Euri Retrofit
June 12, 2020

Three times I've ordered Euri retrofit products; all L. E. D. All three products exceeded expectations. AWESOME!

Date of experience: April 15, 2020
Michigan
1 review
0 helpful votes
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Mark B.
June 12, 2020

Received order before original delivery date. Fast service.

Date of experience: April 4, 2020
Virginia
2 reviews
1 helpful vote
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Overall Good Deal
April 14, 2020
Updated review

I Found all the needed specs for the item bought and check out with Paypal was good.

Date of experience: March 14, 2020

I Found all the needed specs for the item bought and...
April 5, 2020
Previous review

I Found all the needed specs for the item bought and check out with Paypal was good.

Date of experience: March 6, 2020
New Jersey
2 reviews
0 helpful votes
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Fair price for LEDs
April 11, 2020
Updated review

Small problem at the check-out with the coupon code... also had the old expiration date for the card on record. But all looks ok now. I could not find a less expensive universal U-shape bulb listed.? Thanks for the 10% off.

Date of experience: March 12, 2020

Small problem at the check-out with the coupon code...
January 17, 2020
Previous review

Small problem at the check-out with the coupon code... also had the old expiration date for the card on record. But all looks ok now. I could not find a less expensive universal U-shape bulb listed.? Thanks for the 10% off.

Date of experience: January 14, 2020