• Lilicloth

Lilicloth

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
1.1 / 5

Overview

Lilicloth has a rating of 4.07 stars from 6,912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 8th among Women's Clothing sites.

  • Value
    793
  • Quality
    5460

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 71.2%
Positive
242
Neutral
32
Negative
66

Instant Feedback

96,208 reviews

123
See all photos

What reviewers want you to know

Positive highlights

  • I was surprised about the high customer service and how you are always ready to help, for me it's very important.
  • This page is reliable, I had a great shopping experience.

Critical highlights

  • The return policy is written in a way that the customer doesn't get the assurance of getting the money back.
  • Next step, let the credit card company handle this problem.
How would you rate Lilicloth?
Top Positive Review

“Thanks to excellence”

Олежа g.
3/30/24

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Top Critical Review

“Shipping”

Amy S.
2/20/22

I haven't bought anything from lilicloth, however I have been trying to check out with free shipping with way over $200.00 worth of clothing. They add shipping charges, which are way over $100.00 if you go below $109.00. That excludes final price items, and discounts you add. Ridiculous! $100.00 for shipping clothes is insane.

Reviews (6,912)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (493) return policy (204) shopping experience (755) web site (772) credit card (451) christmas gifts (185) return center (11) post office (24)
Thumbnail of user albag18
1 review
6 helpful votes
August 31st, 2021

Great selection of super cute tops! They were very nice and helped me choose by offering me several blouses via email that would be great for work or a casual night out :) I will definitely return to this website!

Thumbnail of user vivianao3
1 review
8 helpful votes
March 20th, 2021

I emailed them and they sent me links to measure the correct size for me. They kept me updated with the progress throughout the process. I cannot say enough about how great it is to deal with this website. Plenty of reasonably priced clothing to choose from and the website is easy to negotiate. If I could, they would get more stars. Thank you, I am a very happy return customer.

Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 30th, 2024

I am more than satisfied with the customer service I received from a lovely girl! She is professional, fast, patient and incredibly attentive to the needs and concerns of clients. What should have been a frustrating exchange for the two of them (returns are never fun), they strived to be an absolute BREEZE thanks to excellence in communication, problem solving and charm. I cannot recommend this boutique higher, she is the epitome of customer service that went well!

Thumbnail of user paulinc
1 review
3 helpful votes
March 7th, 2021

Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.

Thumbnail of user donnat1166
1 review
0 helpful votes
March 26th, 2021
Verified purchase
• Updated review

Great assortment, great prices, mixed review on quality... some great, some not so much. I received no order confirmation and no information regarding my purchase until I reached out to the seller and then I was skeptical due to apparent inaccuracies on what was available and what was not. After reading reviews of many never receiving merchandise, I ended up disputing the charge and then received the items@ 2 weeks later.

Reason I chose this business:

The selection.

Reason I chose this product:

Unique, fun, great prices!

Service
Value
Shipping
Quality
Great assortment, great prices!
February 1st, 2021
Verified site experience
• Previous review
Reason I chose this product:

Unique, fun, great prices!

Thumbnail of user helent931
1 review
0 helpful votes
November 18th, 2022
Verified purchase
• Updated review

Ordered a Large size T-shirt. When it arrived it barely fit was way to small to be a Large size by American Size charts. Requested to return it for an Extra-Large. Lillicloth advised they would send me return instructions. Instead, got an E-mail saying they would refund me 15% of the total cost of the T-shirt which amounted to $5.14. I paid over $27.00 for the T-shirt including shipping. Done doing business with these crooks.

Basically they sell you a product that does not fit correctly, then instead of returning the product they offer you a 15% refund which amounts to a very small amount of money. There are T-shirt Companies here in America that can produce a similar product that is excellent quality and fits correctly based on your size for a fair price.

Reason I chose this business:

Saw their Advertisements and liked some of the slogans on their T-shirts.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for the feedback and sorry for any inconvenience caused.
Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
We can accept returns, if you still want to return the item, you can contact us for the return label.
Before that, for good willing, we would offer some solution to satisfy our customers. Sorry that you're not satisfied with that. Please contact us or reply to our private message, and we'd love to confirm more details about your return request and communicate with you.
If you have any problems, feel free to contact us via email or online chat

Very Good today,,, got an email from LILICLOTH today...
September 16th, 2022
Verified site experience
• Previous review

Very Good today,,, got an email from LILICLOTH today that I can return a previous purchase for a larger size as the size I origionally ordered was my correct size but the T-shirt was "smaller" than most Large sizes I'ver ordered from other vendors

Order next size up on t-shirts
August 15th, 2022
Verified purchase
• Previous review

Like the merchandise but the Large size T-Shirt I ordered is way too tight. Being a first time customer, should have gambled and ordered a. X-LARGE TSHIRT. Not real happy!

Thumbnail of user gloriax179
1 review
0 helpful votes
January 5th, 2024
Verified purchase
• Updated review

It was the perfect gift for my Brother in law! He really got a laugh out of it!

Reason I chose this business:

Great product!

Reason I chose this product:

Fit what I was looking for.

Quality
Super easy!
December 3rd, 2023
Verified site experience
• Previous review
Thumbnail of user marthab507
1 review
0 helpful votes
February 11th, 2021
Verified purchase
• Updated review

I realize the time frame for delivery (4 weeks) is certainly not unreasonable since, the product is coming from so far away (I'm in Canada). I was totally thrilled with the sizing; fit; quality and feel of all the shirts I ordered. I really appreciated the Tote Bag (which I'm assuming was a gift with purchase) - nice touch!

Reason I chose this business:

I was attracted to the “Having a weird Mom builds character” sweatshirt (pop up ad?) and investigated your site further.

Reason I chose this product:

I’m looking for some very comfy pieces to continue this working from home situation we all find ourselves in, given Covid-19!

Value
Shipping
Quality
There are so many really great looking pieces to choose...
January 16th, 2021
Verified site experience
• Previous review

There are so many really great looking pieces to choose from! I can't wait for my order to arrive!

Reason I chose this business:

I was attracted to the “Having a weird Mom builds character” sweatshirt (pop up ad?) and investigated your site further.

Reason I chose this product:

I’m looking for some very comfy pieces to continue this working from home situation we all find ourselves in, given Covid-19!

Thumbnail of user ervinas1
1 review
0 helpful votes
July 7th, 2021

I really liked ordering in this online clothing store, the blouse has arrived with its labels, the correct color and size, they gave me a nice belt, it is also of good quality

Thumbnail of user danteastudilloleupr
3 reviews
0 helpful votes
April 1st, 2024

Easy shop, reasonably fast delivery. Although Sequins are falling off without even wearing the dress. However overall great shopping experience.

Thumbnail of user joanr37
3 reviews
0 helpful votes
November 17th, 2022
Verified purchase
• Updated review

I love the products, but you need to organize your styles better, as in just show T shirts, and not mix all other kinds of different tops with them. I would suggest you have a page of all the styles, and then have a page for all the different sayings and funny stuff. It would make selecting a whole lot easier.

Quality
Lots to pick from and FUNNY
November 12th, 2022
Verified site experience
• Previous review
Thumbnail of user victoriag876
1 review
0 helpful votes
January 3rd, 2024

There are many different shirts with neat sayings on them. I have ordered quite a few over the last several years and haven't had any problems. There was a misunderstanding reference the shipping on my last order and customer service responded back quickly to help me understand.

Thumbnail of user terryk532
1 review
1 helpful vote
January 16th, 2022

I bought this sweatshirt as a gift for an animal-loving friend. I was a bit nervous because I'd never ordered fro this company before, but I emailed with a question and got a speedy reply. They helped me track my package, and it showed up way faster than I thought it would! I'm very pleased with the product, and I'm sure my friend will love it! Thank you from Canada!

Tip for consumers:
If you have a question, ask. They replied to both of my emails very quickly and with helpful information.

Products used:
Clothing (Sweatshirt)

Service
Value
Shipping
Quality
Thumbnail of user renatal16
1 review
1 helpful vote
October 23rd, 2021

I was so nervous about getting my dress online. I thought it would look nothing like the original image. But they did a good job on this website, thanks

Thumbnail of user emmag348
1 review
1 helpful vote
October 29th, 2021

Excellent online clothing store. I always want quick and thoughtful responses. They were very good with my query and responded immediately by email. The shirts I bought were beautiful too!

Thumbnail of user hollyb624
3 reviews
1 helpful vote
December 2nd, 2022

Truly the Best! The store always has excellent prices, design, turnaround time, and customer service. I wish every company was as easy to do business with. I highly recommend them; without hesitation!

Thumbnail of user jaysxfjcoalzcuchfahvxwpdc7
2 reviews
0 helpful votes
April 13th, 2024

The quality is top-notch, with sturdy material and spacious compartments. It's become my go-to bag for errands or a day out. The playful design never fails to bring a smile to my face. Highly recommended for fellow feline enthusiasts!

Products used:
I'm Negative Cat Animal Graphic Shopping Tote Bag

Service
Value
Shipping
Quality
Thumbnail of user amyi203
1 review
0 helpful votes
February 23rd, 2021
Verified purchase
• Updated review

My t-shirts were easy to choose, great prices and the ordering process was a breeze! I totally recommend Lilicloth!

Reason I chose this business:

The t-shirts are hilarious! And I get really great prices!

Reason I chose this product:

I love dragonflies and I haven't seen any this pretty anywhere else! Thanks for the REALLY terrific choices! Sooooooo many to choose from!

Value
Shipping
Quality
So far so good
February 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

The t-shirts are hilarious!

Reason I chose this product:

I love dragonflies

Thumbnail of user wendyt524
3 reviews
0 helpful votes
November 9th, 2021
Verified purchase

If I'm spending over $100, I should be able to use some discount codes or get better shipping rates. When you send a discount code that says for EVERYTHING, then make sure it is not just on certain items. That discourages me from large orders in the future. For the most part, happy with the items received. Shipping was fast, no issues there.

Reason I chose this business:

Some very cute items for gifts

Reason I chose this product:

Mostly for gifts, want to see the quality/sizing before placing other orders.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

As we checked, all of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Thumbnail of user catherines1326
2 reviews
10 helpful votes
September 7th, 2021
Verified purchase
• Updated review

I remember when clothes were manufactured in the United States and the dyes were crisp. That rarely happens anymore. The clothes I bought do fit except for two items of 4. I just want to exchange but there is no easy way to do that.
I sent an email to their customer service on Saturday, September 4. It is now September 7. Because of the holiday I hope to hear from them by Thursday, September 9. I believe that that is reasonable.

Have not received any response yet, waiting a week before I contact again.

Reason I chose this business:

Sale prices on merchandise I wanted to refresh my wardrobe

Reason I chose this product:

Prices and discounts

Service
Quality
Loads of selections!
August 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Sale prices on merchandise I wanted to refresh my wardrobe

Reason I chose this product:

Prices and discounts

Thumbnail of user linday788
1 review
0 helpful votes
December 3rd, 2022
Verified purchase

Good.
This is the perfect gift for my wife who is known as Mimi" to our grandchildren.

Thumbnail of user danielk1536
2 reviews
1 helpful vote
September 21st, 2022
Verified purchase

Easy to order, easy to checkout. Nice products!
The % Off Deal Code makes it even better!
Shipping is then almost Free as a result. Thanks!

Quality
Thumbnail of user brianp1093
1 review
1 helpful vote
March 29th, 2021
Verified purchase
• Updated review

The little chat thing was annoying, kept coming up and made it hard to do my online shop. Maybe this aspect could be modified?

Reason I chose this business:

Popped up on feed

Value
Shipping
Quality
The little chat thing was annoying
February 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Popped up on feed

Thumbnail of user ursulaw25
1 review
2 helpful votes
October 14th, 2020

I love my new boots and in particular how well wrapped they arrived. Ordering online here is very simple as it should be, however shipping may take a while. Great online shopping experience.

Thumbnail of user rachp23
1 review
0 helpful votes
March 24th, 2022
Verified purchase

I like the products, it's frustrating that some things are out of stock. Shipping could be faster and a little cheaper. I'm anxious to see how everything fits. Some of the T shirts although being labeled the same size, didn't fit as well as others.

Reason I chose this business:

Ad on a website

Reason I chose this product:

I enjoy the witty t-shirts

Quality

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From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 3 days

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