LL Medico has a rating of 4.41 stars from 140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LL Medico most frequently mention customer service, plastic pants, and quality products. LL Medico ranks 6th among Medical Supply Store sites.
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Fantastic Customer Service. I'm sold. They truly value you as a customer. A+ in my book. Heather took the time to contact me personally and assist me tbru my questions. Very Happy.
Pro - Delivery was fairly prompt. Con - Be certain you know the exact product you need. Let's be real... buying incontinence products online can be tricky, especially if you have never ordered them before. LL Medico's customer service wanted to charge me $19 for shipping to return a purchase even though I offered to exchange for a different product. Instead of dealing with them, I donated the unused, unopened packs of adult briefs to a local charity. I now buy online from Carewell which has a consumer friendly return policy and better professional customer service. I was a bit skeptical about using LL Medico in the first place and will never buy from them again. I learned my lesson, Carewell is much better as they understand consumer needs.
Fantastic Customer Service. I'm sold. They truly value you as a customer. A+ in my book. Heather took the time to contact me personally and assist me tbru my questions. Very Happy.
This company deals with very personal and often embarrassing needs. I was so pleased at how Heather took such compassionate care of me, and saw to it that the items I mis-ordered were corrected. She treated me like she'd treat her own mother or grandmother. You're a treasured customer from the get-go!
This level of care is getting very hard to find! And her husband is equally kind to male customers. This sweet couple are expecting a new baby very soon and it couldn't happen to nicer people.
You can trust LLMedico with your most personal needs.
Wonderful customer service! Very considerate to get the customer what they need asap. Thank you Heather for being so kind to correct the situation even though it was due to my mistake. I can't recommend this company enough for the elderlys' personal needs. A++++ seller!
Great product. Cloth diapers work best for night time incontinence.
A bit pricey, but worth it in the long run for comfort.
Great device easy to use and does not hurt my leg or hip. Medico has been great to purchase from they stand behind their products.
My review is about their customer service. They go above and beyond I've never had a company pay so much attention to my orders. Above and beyond still does not rate them high enough they're way beyond that I appreciate them so much.
Tremendous service. Accommodating. Affordable. Great rewards program. Flexible standing orders. Owners always available for consultation regarding orders.
Great prices. Fast order fulfillment. Good customer service.
Pro - Delivery was fairly prompt.
Con - Be certain you know the exact product you need. Let's be real... buying incontinence products online can be tricky, especially if you have never ordered them before. LL Medico's customer service wanted to charge me $19 for shipping to return a purchase even though I offered to exchange for a different product. Instead of dealing with them, I donated the unused, unopened packs of adult briefs to a local charity. I now buy online from Carewell which has a consumer friendly return policy and better professional customer service. I was a bit skeptical about using LL Medico in the first place and will never buy from them again. I learned my lesson, Carewell is much better as they understand consumer needs.
I buy batteries in bulk. We go through them so fast between flashlights for our camper, tens units, clocks etc. I just order and they arrive quickly.
I purchased a coup[le of pairs of high backed plastic pants, which I am very pleased with, they very comfortable and effective and have certainly reduced the washing load for bedding. The only downside is that living in the UK it not only took about two and a half weeks for them to arrive but I had to pay additional import taxes, which made them rather expensive what with the postage and packing.
I have had a long-term need for supplies for my mother and LLMedico has fulfilled my every request. With discounts, "LLBucks", and Free Shipping, they have made my purchases affordable. Alex and Heather respond by phone/email quickly and work with me in adjusting recurring orders. Orders are processed and delivered quickly. Truly a pleasure working with them.
Thank you so much for the wonderful review, Paul. We greatly appreciate your kind words. We truly strive to provide the best service we possibly can. Thank you for your continued support. -Heather Jensen
Ordering is always easy, they carry quality products, and I have had nothing but positive experiences. Highly recommend using LL Medico!
In October I ordered the wrong type of products for my mom. Heather at LL Medico was very helpful in figuring this out and arranged to have the two boxes of the incorrect products picked up and returned to LL Medico for a credit, and at the company's expense. However, they only picked up one box for return. I still have the second box waiting. I have been busy and keep forgetting to follow up on this, but I still need a pick up and complete credit!
Package arrived torn open. LL Medico responded that this just happens sometimes when companies ship items. They asked if I wanted a replacement item. I said yes, but they never sent one.
Hello Claudia,
We are very sorry for this mistake. It was quite honestly just an oversight on our end. We had every intention of sending you out a new package. It is being taken care of and you should receive your package in a couple of days. Thank you for bringing this to our attention and we are very sorry for this mistake. Thank you, Alex and Heather Jensen.
LL Medico has an excellent variety of products, which are priced very competitively. Shipping is very quick. I like their LL Bucks program, it helps to save money.
The Gary pants are very comfortable and secure. I never worry about them leaking even when I sleep in them all night.
Love the variety of colors so I can match them with my babydoll nighties ;)
Thank you so much for the wonderful review, Norman! We greatly appreciate your feedback of the product you purchased! Thank you so much for shopping with us! -Heather Jensen
The prices are good and the shipping is fast. I genuinely like the company. But wow do they need to take discretion more seriously. My order showed up in a factory box, clearly labeled all over on the outside. If that wasn't clue enough, the hand holes popped in the sides were perfectly placed to showcase a picture of a brief from the bags inside. I guess everyone in my apartment building's mailroom knows my medical biz now from the looks they gave me when I picked it up. Thanks for that.
We apologize for the way these were shipped but we do not guarantee discretion with all of our orders. You can read this in our shipping policy here https://www.llmedico.com/shipping-policy/. If you need discretion, I would always contact the company you are purchasing from first as most ship in the manufacturer's packaging. If you have any other issues or questions, please feel free to contact us at support@llmedico.com. Thank you.
Could count on monthly delivery of essential personal products with no worry
The product was delivered every month
Great product discrete mailing and prompt delivery. I have purchased from them before and will continue to be a customer. Thank You
Thank you Alphonse for your very nice review!
I only recently started purchasing from LLMedico after my previous vendor started charging both sales tax and shipping on orders. The selection and prices at LLMedico are now industry leading when price-delivered-to-the-door is factored in, especially with the frequent discount codes and loyalty bucks figured in. They have a new, loyal customer for life!
Thanks Richard!
Didn't understand why the two items were shipped separately. Why they didn't arrive the same day, or the following Fri. Or Sat.
Hello Mark. I apologize but we only carry the Dry Care products at our warehouse in Philadelphia so that's why they were shipped separately. We do mention this on the packing slips in case 1 package arrives sooner than the other. - Alex & Heather
Good prices and great products. Iv order from llmedico several times now and I will continue to do business
Very satisfied. Material very soft and pliable over my night time nappy. Leg are wide, stopping leaks and not cutting. Very comfortable. Will buy again.
Thank you for the wonderful review, Duncan! We are so happy to hear that the product you purchased has worked out so well for you! -Heather Jensen
I ordered a mattress encasement to protect my new mattress at the end of November. I didn't get it until January. Not really happy it took so long, but what can I do about that.
Hi Scott,
We apologize for the long delay in shipping but as stated on our site, all of our mattress covers are made to order and usually take about 3-4 weeks for us to receive. With our manufacturer taking a week off for the holidays, this extended the time it took to receive your mattress cover from them. Thank you again for shopping with us. - Alex & Heather
The #1 online incontinence product supplier of adult diapers, plastic pants, pads and much more.
LL Medico was started by my parents over 20 years ago, and we have been supplying incontinence wear and personal health products to our customers online since 1997. My wife, Heather, and I have recently taken the reigns due to my mother's recent passing and my father finally retiring (he's 77!). Just like my parents did, we will always strive to give you the best products and service possible.
Shopping our online catalog offers discretion and protection that you will not find shopping in a store. Our continuously updated, hassle–free, secure online store is always open, seven days a week. LL Medico is the place to shop for the leading brands of washable and disposable adult incontinence care products. We hope you enjoy your experience and if you have any questions or concerns, please feel free to contact Heather or myself directly at sales@llmedico.com.
Thanks and have a wonderful day!
Alex & Heather Jensen
Hi Martin. Thanks for the very nice review and letting us know about the long delivery time. We do ship USPS for international orders and customs in your particular country or region can hold up a package for longer than expected. With that said, we will be offering FedEx Priority International shipping very soon for only slightly more than our USPS Ground pricing. It will take much quicker to get your packages as well. In the meantime, if we don't have this offered on the site and you want to place an order, just let us know and we can always get you a price. Thanks again and take care! - Alex