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The dolls sold on this website are absolutely wonderful. Madame Alexander dolls are very easy to clean and care for my children love them. They are much better than other lines of dolls and you can tell by the quality that these dolls will last a very long time. The also have a good return policy.
I bought 2 beautiful dolls for my girls for Christmas this year and waited for them to arrive, however yesterday I received an email from PayPal saying my order had been cancelled and the money was being refunded. I never received any communication or emails from Madame Alexander regarding this - I wouldn't have even known the presents were cancelled if PayPal didn't let me know. Frustrating because I now have to find another last minute present for the girls. I was looking forward to giving them the dolls, but cannot order on the Madame Alexander website as you cannot trust your order status.
I bought 2 beautiful dolls for my girls for Christmas this year and waited for them to arrive, however yesterday I received an email from PayPal saying my order had been cancelled and the money was being refunded. I never received any communication or emails from Madame Alexander regarding this - I wouldn't have even known the presents were cancelled if PayPal didn't let me know. Frustrating because I now have to find another last minute present for the girls. I was looking forward to giving them the dolls, but cannot order on the Madame Alexander website as you cannot trust your order status.
Tip for consumers:
Don’t buy on the Madame Alexander website, use somewhere else like Amazon or FAO Schwartz, etc as they will be able to communicate properly with you and will have the stock of the items you order
Products used:
They were cancelled without any communication from the company
I always wanted a Madame Alexander doll when i was growing up, because my cousin had so many. My parents could not afford one. I finally had a granddaughter that loves dolls as much as I did. I bought her a M. A. doll a couple Christmases ago, so I know I can't receive any satisfaction this late in the game. The doll has been a misfit ever since day 1. I didn't inspect it, just knew it was beautiful. Later, my granddaughter showed her to me. The doll looks deformed. She cannot sit up because her stomach is much enlarged, both arms look as if they were attached backward, and the legs are bowed out from the hips (she looks very odd in any type clothing).
Warning. Mothers and Grandmothers, inspect the doll thoroughly prior to giving as a gift!
The dolls sold on this website are absolutely wonderful. Madame Alexander dolls are very easy to clean and care for my children love them. They are much better than other lines of dolls and you can tell by the quality that these dolls will last a very long time. The also have a good return policy.
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