Magellangps

Magellan GPS will not back their products to the consumer. I have have went through (2) Adventure Pro GPS units in the past two years. Yamaha has been great and has sent me two replacement units. However, now the 3rd GPS has done the same thing the first two defective units have done. The GPS "freezes up" in the start up screen and will not progress beyond the start screen. My last unit lasted for one casual ride in my Yamaha YXZ. I contacted Magellan GPS support to explain the problem to them. After 15 e-mails and sending numerous pictures to them, their response was "Yes, you have a defective unit, talk to someone else about it, take it back where you purchased." When I complained and explained to them that this is my 3rd unit in less than 2 years and that Yamaha has already replaced two of these units and I would like some help from them, I was basically told " too bad". They actually said, " Sorry, that's our policy, we don't deal with it, sorry for the inconvenience, consider purchasing another Magellan product." UNBELIEVABLE! This company could care less about supporting the consumer who buys their product, and will offer no support when you have issues. Magellan GPS is definitely to be avoided, BUYER BEWARE! Do yourself a favor and purchase your GPS from a company that cares about the customer and will offer assistance when you have a problem and actually replace their agreed to defective product. Buy from a reputable company with good customer service. Magellan GPS is neither in my opinion.! AVOID MAGELLAN!