Magick Planet

I am in the habit of only leaving positive reviews for businesses. Unfortunately, this experience was so bad I am leaving a poor review just in the hopes that it spares someone else the hassle and jerking around that I've experienced. Magick.com is either a scam or just poorly run. I placed an order 3/4. It is now 4/12 and my order still has not shipped. Emails to customer service either blame their promo sale or shipping for the delays. Of course, they have no problem collecting money the day of the order, even though a full month after placing the order it's yet to be sent. I'd rather pay full price than deal with this if this is their idea of "savings". I gave the company fair warning that I would dispute the charge with my credit card company, waited three business days and still heard nothing. So yeah… well done, Magick. You deserve this unflattering review.

Scammers. Lie and say they will ship your item in 5 days, buts it's been 4 weeks since order was placed. Because the items are fake and ordered from china, not the publisher. When china makes your items (and half prints your tarot cards so you don't don't what you have) they send them. Magick waits a month and ships it to you. Send emails claiming the "warehouse" is behind but there is no warehouse! This company does not have any employees listed on their government documents so maybe the aliens are running the magical warehouse. Your waiting for the shipment from china to arrive at least be honest and refund me before I report your fake "warehouse" where we can sort out the taxes you haven't paid for your alien warehouse workers. Good luck

Lies multiple times about why you didn't get your order and then tells you another reason in an hour or two, one hand does not know what the other is doing. Do not purchase from this company, Scammers To Rachel, there were not 17 smooth orders or delivries, and you responded to my review on Christmas to my first review, that's why I left another and a message to you. I would not give any of my orders a good review as they all took an enormous amount of time to get, one I waited 20 days after the email saying that it shipped and contacted MP. They said they were having trouble with their shipping partner, but seconds after I got the response, I got another email saying the item shipped and it still took another 20 days to receive the item. Timely? Not hardly. Your excuses are unrealistic when multiple contacts give multiple excuses. I will never order from you again. Never refer anyone to use your company and you are the one who responded on Christmas day to my first review, not me.

I've only ordered once from Magick.com, but I never had a problem with my order. My tarot cards came in perfect condition, and my free crystal was included as well. Compared to other online sites, they have the lowest prices available. I'm not sure why so many people have had problems with them.

Paid as much for expedited shipping as the cost of the item to ensure that I receive it in time. This was nearly a week ago. No movement, no update email, but they are now spamming my inbox with sales and daily specials. Avoid!

I only recently tried purchasing from Magick.com. I had a couple of good experiences initially but then... with a couple of subsequent orders (specifically MP******* and MP*******) things took a turn for the worst.
In summary: I was sent e-mail messages that the orders had shipped, but were held up "somewhere" in the shipping process/system. Several calls to customer service (same person each time) resulted in the "familiar song and dance" that included how they would try to fix the problem as soon as possible by sending the order again. The explanation also included a comment related to how difficult it can be to get people to their job (in reference to their shipping department).
NOTHING HAPPENED. So, after another week I cancelled the orders and will not consider purchasing from Magick.com again at any cost.
From my perspective, no one is doing their job there and I would hope this behavior would matter to Magick.com's management/owner (unless of course the owner is the same person I spoke to in customer service).

I ordered in April.Worst customer service actually non existent customer service. The order still has not been received and all I get is the runaround emails with all kind of excuses from products out of stock, held at customs etc. I called the number listed on their website, but nobody answers the phone. I think Magick.com is a scam just to get your money. Check BBB website, there are plenty of complaints from customers. I call magick.com a plain THIEF and a SCAMMER!

Their go to excuse when you look for your order is "oh UPS LOST IT" YOU WOULD THINK BY NOW (IF THAT WERE TRUE) THEY WOULD SWITCH CARRIERS. It's Bs tho - that's their go-to excuse for EVERY ORDER. It's the excuse I've received all 4 times so I can no longer keep shopping here - their lack of accountability is crazy. Just ADMIT you need longer time to process - stop lying about it.

I placed my order on April 16th and I'm still waiting on an email with a tracking number. It has been way longer than the 1-5 business days that the site states that it takes to ship. It's the 28th of April and still no word. This is crazy. I will be seeking business elsewhere.

So after a MONTH of waiting for my package and lack of proper communication from this company, I finally got my order. But it wasn't even CORRECT! With them trying to prove a point and continue to be ignorant, they never said anything about any items being replaced! I ordered an 8oz bottle of road opener wash and what did they give me?! A random $#*! bottle of Alcanfor that leaked in my damn package. I'm sure they'll find an excuse like they always do instead of admitting they're wrong and correcting it like a professional company. It's been nothing but BS from them.

Quite literally a top experience I've had with an occult/witch/magick store. I've purchased more than 50+ times with Magick over the several years they have been in business. I've had maybe 1-2 slow ships but overall they are very quick. I'm sure the reviews you're reading here are single time mishaps but Magick is a very good company to buy from. They also recieve releases before Amazon so I'm always sure I will get a copy before the public which is very cool.

I waited 2 weeks before writing them about the fact that UPS still didn't have my package in the system. Instead of taking ownership of the mess-up they said UPS had lost it & they were reshipping it, but they were still using the same tracking number? Not possible. When I confronted them about it, they told me I was rude & they didn't want my patronage. I might not be a store ordering tons of product but I should be treated with respect. I'm still waiting 3 weeks after placing my order... I might have saved a couple bucks but it is NOT worth it!

I placed my Order May 24,2023 by June 6,2023 it was sitting in Hawthorne, CA. As of Today July 22,2023 MY TWO DECKS THAT I HAVE NOT RECEIVED IS STILL SITTING IN HAWTHORNE,CA! My first couple emails were answered by Isobel stating they were having shipping issues which is understandable. When I didn't see any movement two weeks after that I sent more emails and two phone calls…NOTHING…but they can send SPAM to my email. I HAVE ADDED PHOTOS…I KEEP RECEIPTS. I even asked for a refund…NO RESPONSE! I WILL BE REACHING OUT TO MY FAMILY ATTORNEY BECAUSE THIS IS UNACCEPTABLE. STICK TO AMAZON YAL OR A BOTANICA SHOP. THESE PEOPLE ARE TERRIBLE. COME ON AND RESPOND RACHEL M. SINCE YOU SEEM TO BE THE SPOKES PERSON…

I have placed three orders with this store. The first two went smooth and no complaints. This time it has been almost a month since I ordered. My order still says shipping pending since June 27, I ordered on June 15. I emailed. This was the response " have sent a request to my shipping department to confirm that your order has been picked up by our carrier. When preparing to ship an order, they print the label, pull the item, package, and then contact our carrier. So, there could be a delay from the time it prints, and the carrier picks it up. I do know they have also had a couple restock shipments that were delayed.

In addition, we have been informed by USPS that they are experiencing a delay in updating the tracking numbers. I have noticed that quite a few deliveries have also not been scanned until they were delivered.

Isabel"

Not a great shipping experience this time.

Had a few packages take a little longer than normal but they explained they had a delay with the item which was totally fine. The item arrived in great condition and I was so excited to use my deck! Patience is virtue

Spent $25 in loop on 5/4/23 never brought to carrier. Waiting for a response. 3rd time ordering with magick and same thing happened with another order and out $8 before.

MP*******

I usually buy from original botanica and never had any problems but I thought I would give this company a try because of their sale. The site said it would email within 1-5 days... well, I'm on day five and nothing to report. I sent an email and received a snotty reply. Needless to say I'll be at the bank disputing the charge. Lesson learned that cheaper isn't always better.

I ordered from this site back in 2020 and did a credit card dispute after they claimed they shipped my order but then admitted they didn't even have the items in stock and directly after, refused to acknowledge my request to cancel the order. After the cancellation request AND credit card dispute with my bank that they never responded to, they still sent me the items THEN had someone named Rachel proceed to harass me via email, which INSANELY went as far as actually contacting the local Sheriff claiming I stole those items they sent me, claiming I never tried to cancel even though I provided proof that I did, then INSANELY put my personal information, phone #, email, and address as well as other customer's information on a website which is absolutely disgusting, lacks integrity and I will be taking action against immediately.

I placed an order July 29th. It is now August 10th. The order has not moved since the 4th. They do that because they want people to pay an outragous amount for shipping. They do not want you to do the free shipping... Dishonest gain. Im about ready to file a dispute and get my money back. Im telling you... dont order from here. My order was 93 dollars so it was not a small order for a personal order. Dirty... I mean do you really want a bad reputation for your company? Just saying. Not happening with me again.

My first order, I bought 4 decks and received 3. Prices are low, so I ordered 8 more decks after that, prepared to wait 2 or 3 weeks for shipping. I received NO decks and no information, though I tried to contact the company by phone and email. No luck. I disputed payment for 8 decks with my credit card company, and the money was refunded quickly. Magick.com contacted me (seems they have changed their name? RED FLAG) after that. They claimed the items had been shipped, while the shipping company clearly shows that a shipping slip was merely created but nothing was shipped. Magick.com then said the first missing deck was back-ordered (4 weeks after I placed the order), and they will not refund the money. They then tried to convince me that I would have to pay for the 8 decks I did not receive and made it obvious that this is either a scam or they are not equipped to be in business. Try Ebay--better prices, service, and reputation.

Magick.com (aka Magickplanet.com) is a scam. They lie to you through their teeth all the time. Read other reviews. I've placed 2 orders, and it takes weeks (about 4) before they ship. When you contact them, you get one excuse after another. For the first order, "the package was stolen from USPS." For the second order, "they were waiting for an item to be in-stock" before they could ship, but it was shown as in-stock on their website.

I also had a much bigger and worse problem when I made a return to them. They provided a prepaid return label for USPS. The package "disappeared" in transit. I contacted USPS, who told me after several weeks that it was a "really strange tracking number," and that it had been handed off to Fedex. I contacted Fedex, and the bad tracking number made it impossible for me to file a claim. So after FINALLY getting through to a live person, they told me Magick had to file a Fedex claim. I spent 1.5+ months contacting Magick about filing the Fedex claim, and they kept putting me off and not responding. Finally, Isabel, who I had been in contact with most, told me she would file the claim. Right after that, Isabel and Magick stopped responding to my emails altogether. This remains unresolved after months of my efforts.

Perfect selection of decks! Used a coupon code so the order was cheaper than Amazon. Very happy with the service, will definetly buy again. +++

The issue with this company is they can never admit when they're wrong. First of all, I waited about a month to get my package. And they apparently think it's funny for me to be at no contact with my fiancé's family due to their racism as the company's customer service reps keep putting quotations around words, as if to mock me. (My fiancé and I made a big move half way across the country and i sent the package to her family's house in my fiancé's name as that would be the last place she would be to get the remainder of her stuff before we left) Second, little to no communication and when you do get a reply, it's a deflection. I ordered an 8oz bottle of Road Opener wash and they gave NO indication that the item would be replaced (just a random refund of $4 with no other word about it)- they instead slapped a random wash in the box as if it would be fine. Nothing was sealed so it leaked in my package. Third, I ordered devil's CLAW root and they placed an incorrectly labeled item in my box which turns out to be devil's CLUB! (I will provide pictures below). Devil's CLAW and Devil's CLUB don't even LOOK similar. One looks like pieces of chopped root and the other looks like tree bark (again, providing pics of what I ordered vs what I received) I am now waiting even longer for a reply back in regards of getting my correct items. They always have a rebuttal or a pathetic excuse instead of admitting they messed up. If they had just communicated and fixed the issues instead of turning everything into tit-for-tat they wouldn't be getting all these 1 star reviews. Period. Get it together. And I'm sure the reply from them (if I get one) will just be a bunch of excuses to get the fingers pointed away from them.