Makecustomgifts

Ordered 2 pillows for my nephews for Xmas on Dec 6. STILL waiting for it. Have tried to cancel and get a refund but only offering me 15%. TERRIBLE customer service. I will now be working with my credit card to dispute the charge.

ORDERED BRACELET, CAME EVENTUALLY. NOTHING LIKE WHAT WAS ADVERTISED, IT WAS CHEAP AND CRAP. THEY OFFERED TO GIVE ME 70% BACK, IF I RETURNED AT MY EXPENSE. THEIR AT FAULT, SO SHOULDNT BE ME OUT OF POCKET

Never received my package even when they said it was delivered after over a month of waiting when promised it would only take 15 days maximum. They were recommended by Instagram, which is even worse, so I feel they are to blame as well for recommending a fraudulent company. My tracking number even indicates it's still in transit since 12/16 and hasn't moved sense so how could it have been delivered? The customer service is also atrocious and very vague when conversing through email about the whereabouts of my package.

Do not get the custom order pillow. Even after I emailed them to discuss the picture I sent since they program warped it a bit, and sent them the original file and asked they ensure it was okay, they still sent a horribly deformed pillow to me, and it came 1.5 months after they said it would. This company is a scam.

I ordered a hilarious pair of briefs for my boyfriend with my face on them, expecting it to just be a gag gift, but he actually wears them all the time bc the material is soft and they fit right! Great way to brighten peoples day!

Great company, There were no issues with my order and I received it within reasonable time that they quoted. No problems.

Customised Socks
Very disappointed with both quality of socks and printing from photographs I provided, their cropping of the photos leaves a lot to be desired. The socks themselves are really shoddy quality with white lines up the sides where printing has been missed. That was the final straw that made them look so tacky... very disappointed and upset with this company and would never order from them again. An expensive and total disaster as a personalised gift.

Similar to all the other reviews this company extraordinary slow with shipping out the items. I ordered two items I took 25 days and 28 days for them both to be delivered. Emailed customer service multiple times complaining because I had missed the birthday deadline for a friend. Demanded a refund because I had to go buy something else in the meantime but it fell on deaf ears. All they did was keep apologizing and said that they were behind due to the busy season. I ordered in February...

I have been waiting a month for my $91.00 of product... was guaranteed "fast shipping" 4-7 business days... ordered Dec 3,2019... has not been shipped Dec. 18,2019... they respond to emails with sorry waiting to be shipped.../obviously coming from Asia due to tracking info... but will not grant refund... as everyone else says... should of read reviews... advertisement looks so good! And is "trending", but a scam I guess.

Atop my order being 1.5 months late. Their customer service is HORRIBLE. They have not contacted me with any updates unless I contact first, then they tell me,"Don't worry about it" when I express my concern. Do NOT use this website if you don't want to be stolen from.

They promote a 3 for 2 deal on custom socks and when you finally get your order, it's only 1 sock. Customer service is not helpful at all, and they tell you you're wrong, even though the site clearly states 3 for 2. This is all a scam.

HORRIBLE!

REALLY Late (for Christmas), poor quality & fuzzy pictures!

When promised a Partial Refund, they never processed it & THEN PayPal Agrees with THEM?

RIDICULOUS!

Very satisfied with the product. Great material used, will likely recommend! We were amazed by the quality of the images...

Fast shipping - rubbish! False Advertising! Tried to cancel my order (customised men's boxer shorts) as the item was going to arrive weeks too late, they ignored and sent it anyway. Aside from the unacceptable delay, I wouldn't have given it as a gift even it had arrived on time because of the lack of quality and size issue. Would never shop from then again

Read fine print. They don't take returns or refunda. No exceptions. I ordered a throw for my 30 yr old for Christmas. It arrived in tiny baggie. Smaller thinner then any baby blanket. I thought it was a sampler mistake. Cost $50. What baby blanket cost $50!. No invoice included couldn't find contact info to get correct size. Finally ordered from another company. Same price correct size arrived. Finally went through PayPalto contact giftcustom for return and refund letting them know mistake in size no invoice in my order. I told them I'm old disabled purchased thinking women in the picture depicted size of throw being adult. I had to order correct size from another company because I couldn't find any contact info for giftcustom. Same cost for correct size sent in time. Being low income I needed to return for refund. That money was budgeted to cover Medicare deductible thanked them for understanding making it right. Email sent to me hurt. I worked for Red Cross over 20yrs I can't imagine being so cruel to disabled person. The customer service behavior was spiteful and I've lost $50 I don't have. They said no returns no refunds no exceptions in large print. No consideration for situation or disabled.

I ordered a bedspread in August for my granddaughter for her September birthday. It did not arrive until September 15th. Late for her birthday but not too upsetting. The bedspread IS upsetting. When I opened the package I thought it was a sheet- very thin, poorly made certainly not a $60.00 twin size bedspread. Their refund policy is very sketchy- I have to pay to return, they say not to send to manufacturer but don't say where to send. Also say they will decide if I get a refund.

This company has the absolute worst costumer service. My order was weeks late, they shared the wrong tracking information and they said they'd refund me and never did. I suggest paying more for a better company for your custom gifts. Do not buy from them!

I placed an order a month ago and paid for express delivery 3-7 days. It took 3 1/2 weeks for the item to be posted, after I sent several emails, which were ignored. The item still hasn't arrived. Apparently it has been sent to the wrong country. There is absolutely no customer service and they refuse to refund. WARNING: DO NOT BUY FROM THIS SCAM COMPANY.

Same story as everyone. THey come up on top of google search for Christmas pajamas and I wish I had done my research. $240 down the drain. Ordered for cyber Monday. It's a week before Christmas and all I have is a fake tracking number. Every time I email, it takes 24-48 hours to get a response and they don't answer my question but give me some other spiel. Will work with paypal to fight for my money back.

I don't know yet if it is a scam or not but when trying to reach out to find out why I have not received my item they just keep telling me to not be concerned that it has shipped it says 5 to 9 day shipping I was notified on December 21 that it was on its way it's January 4 and the website still states that it has not arrived to where it's shipping from very confusing super miss leading not impressed

Ordered socks in 2/7 and it still hasn't arrived! Today is 2/21. They said give 7 -10 business days... no email updates, no tracking # nothing! I wont be recommending this company to anyone!

Im going to start by saying I have never done a produce review.
I ordered a custom pillow of my sisters dog for her as a Christmas gift.
I sent an adorable saturated in color picture of his face for a 12" pillow. I actually have one of my dog from another vendor that I love!
First one showed up scrunched in a ball in cellophane. I opened it up and there were visible creases across the face and the pic. Almost appeared "over exposed".
I contaced customer service and after some back and forth they would NOT reimburse me but instead I had to reprint. Well I got the reprinted one today and it is JUST as bad.
After the back and forth I was only granted $8 in reimbursement.
So now here I am with not one, but two shoddy pillows.
Do not use this company. Sub par

I ordered socks in November, was supposed to receive in Deceomber. Received an email saying it was delivered, but, it was not. We even have Ring proof to show no deliveries were made that day.
They will not reimburse me.
Be very leary of this company