MandM Direct

The service here was so bad it actually is quite funny. They left my package in my black bin, which I never saw nor did I receive a note. When I questioned where my package was they shared a 'proof of delivery' photo of the package in my bin. It turns out that waste management emptied the bin the day after MandM left the package in it and so my goods were sent to landfill before I even got to hold them.

The not so funny part is that MandM Direct have so far refused to pay a refund as 'the goods were delivered'.

Unless you want to give Stig in the Dump some new clothes avoid this incompetent company at all costs. Very poor.

I ordered some tracksuits from their website and I haven't got my order till today. It has been 15 days now. The shipping company said it was sent back to company. MAndM is denying this and have been telling me to wait since 15 days. They have kept my money and order. I have all evidence and their customer support is very much rude, disappointing and mentally harassing. Dont order from this website ever. MandM - DONT TELL ME TO CONTACT YOU AGAIN. I am now in process of raising this with a solicitor.

Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned

In August i spent over £600 on clothing for my partner to find some holiday cloths. We are now in the middle of November, M&M are not emailing us back and have not given me my full refund on what i have retuned back which was £500 worth they asked for the parcile to be split in to three which was done and sent back but they have only given me a refund of £130... is this a joke! What company dose that and you cant phone them, they don't email you back and now I'm having to fight through my Credit card which is now it has been so long they had to put the charge back on my account. I am absolutely discussed in the way this has taken place. If you are not going to refund the hole thing they shout at least send me back the rest of my parcile and il keep the items instead of ripping me off by £350 for nothing. All the items in the photo is what was returned

Didn't send my shirt refused to refund scammers
Emailed many times but they were useless bunch of unless twats

I received my trainers & noticed there's no registered trade mark on them anywhere? The sign at the back looks like it's low down too! Not happy as you buy as genuine & don't expect to be ripped off!

Untrustworthy Company that refuse to listen or take any action, chat via FB make no sense as they contradict each other,
Couldn't even be bothered to raise an investigation with their delivery company now very expensive parcel has gone missing - ruined Christmas. Just gets better the lies.
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Told parcel was at hub Wednesday.
Nope now at hub Thursday.
Be delivered to hub Friday by 22.00 ready for me to collect -guess what no parcel there! No attempt ever made to deliver it to our address or hub.M&M careless appalling lying attitude,- been a loyal customer but will never use again cheap prices equal cheap service. Icing was asked for a call back from a manager conveniently phones had just gone down.
As you or dpd are taking no action a call to police for stolen goods -Trading standards and postrs. Least your Christmas hasn't been ruined. Absolute disgrace!

I have to say if someone who'd never previously used this company I did have some concerns, however I have to say they were fantastic. The goods were delivered within 24 hours, there was an item missing and they offered a replacement or refund without any problems. Just a great all round service.

I have been so disappointed and let down after I ordered some clothes and not received them pls refund me my money

Bought a pair of Skechers Mens Elent Velago Shoes for £39.99. They arrived 5/1/22. I put them on the following morning. Whilst sat at my desk the rubber sole fell off - they'd been worn literally 2 hours.
I am now in the process of returning the goods but I refuse to pay the delivery costs of faulty goods.
It appears M&M are selling inferior goods.

Do not use this company. "No Quibble Returns" what a joke. I sent back a parcel, and they refuse to refund me as the item of clothing has been tried on. They claim it's "been worn".
I have purchased many items over the years and this is the first item I have sent back. It's disgusting that they are refusing the refund!

I tried 3 cards and PayPal and it kept saying they couldn't process my payment made me nervous about my card details. Dodgy and wouldn't reccomend

Purchased a pair of shoes worn once eyelet fell apart absolutely rubbish these must be seconds want me to pay to return having a joke Famous saying buy cheap buy twice

Orderd 2 items they cancelled 1 and refunded me and sent the other nearly a week later look at the state of it

Great website with some brilliant deals. Ordered 2 pairs of shoes, came really quickly and were well packaged. Sent one back simply due to not needing that many pairs of shoes (really?!?!?) and received my refund with no hassle.

The only reason I haven't given it 5 stars is that I had to pay for my collect+ returns lable (only £1.49 which was nothing really and collect+ is very convenient). If it has been free returns, I would have given them 5 stars!

Brought a pair of Levi's 521 but later find out it's fake Levi's. Everyone should report about this company selling fake goods. Avoid at any cost

Was looking around for some New Balance trainers at a decent price, found some from MandMdirect saying they were half price, when I received them (which was quite quickly) and they look bad compared to other NB shoes I've seen people wearing. I bought them for work and I don't expect they'll last a week, they already look like they're about to fall apart, I would advise not to buy from them, imagine everything is a knockoff!

Very easy to browse through on iphone or online Ordering is simple, secure and quick. Email sent to confirm order, on dispatch and to confirm delivery

They have refused to refund my return as it did not meet their standards. However I was not informed of these 'standards' and when I sent an email saying why can't this clothing be returned? They said it doesn't match their T&C's which state that hygiene strips shouldn't be removed.
I was not informed about this when purchasing or returning the said clothing, and when placing the order/creating the account, I was not obliged to the T&Cs. Plus the size chart is very confusing and its much smaller than the UK size chart. Be careful of what you buy, as you might not be able to return any.

The values that a company hold are only shown once their customer service is tested.
I can confirm that, in this respect, MANDM are quite clearly lacking any quality in terms of their customer service. In these days of online ordering etc, I find it astonishing.
Retailers going out of business regularly and then you get this trashy service. What's wrong with some businesses these days. Customer lost forever

2 pair of swimming shorts, very different sizes, 1 pair casual fleece shorts big hole in pocket, ideal for playing with myself but loose change falls out,

The wrong item was delivered
The wrong item was delivered. Apparently they don't collect so I have to take the item to a drop off point, which in my case is miles away ( I live in the country). I know it only costs about a pound extra for collection but they won't pay it. I can't get a refund until I return the item they sent incorrectly. They won't send the correct order I have to reorder. There's a whole page of instructions for the return of the item I didn't order.
Awful customer service.

Date of experience: 08 September 2022

Ordered Levi's, arrived and quality fairly good, except when you compare to genuine product, clearly knock offs, wouldn't use this site ever again, claim to be the genuine products but they are not