Marine Part Depot

I ordered $34.00 worth of parts on 05/12/2020 it is now 5 months later and have never seen my parts. I have emailed multiple times with no response and called their phone number but the mail box is full and no one ever answers. I guess I am screwed out of my money. I am glad I did not send them more. Stay away from this seller.

Order a $185 worth of parts. They where all wrong. Followed their instructions on there site for returns. It has been 8 weeks since I mail merch back. Tracking number says they received it in 4days. I send a email and phone everyday for past 2 weeks and no response. I rate -10.

I ordered two ss cleats 5 jul18.

Did not receive any shipping updates so I started sending e mails.

Then read reviews and figured I was screwed.
19th July 18, parts arrived as ordered to my address in Canada.
Thanks.

Lots of concern could have been alleviated by shipping info.

Peter

I ordered boat parts, with paid shipping, on 06-15-20. The date is now 06-30-20, and I'm still waiting for delivery. No one ever answers the listed phone number at their California office.

Ordered 2x 3 set stainless steel rodholders prior to taking delivery of my new boat. They were to be mounted on the transom exterior. Proved unworkable due to motor interference. Returned per website instructions and waited for refund. NOT HAPPENING according to other reveiws - so I'm out the rodholders which I paid for and returned and the $50 it cost to ship them back.

Scammed us out of $230.00. Can't get a hold of anyone, voice mail box full, won't return emails. Turned it over to our credit card company. Don't and i repeat, don't do business with these scammers. Good for them there in California.

I ordered 2 double cup stainless steel holders with base on Oct 31st. I received only 1 Reached out to vendor but voicemail full all the time. Emailed 3 times but no response. Drove 1.5hrs to vendor's address only to find it's a PO Box! Will have to contact credit card company to get a $95 refund for missing item
Very disappointing. Steve Liu is the owner of Marine Pary Depot aka Turqois Inc. Scam?

The order came in missing a part rendering it useless. I Sent 7 emails over the course of a year just asking them to send the missing part. They never responded- Scam company- they should be shut down!

Takes your money and doesn't deliver. Does not respond to email. If you are dumb enough to order, do so through Paypal so you can claim a refund. Better idea, buy it elsewhere.

Order several stuff in the past when they were just starting in 2009 thru 2010. Now issue with product quality control and lack of response from the merchant or owner Steven Lui I would never buy anything from them. Last item purchased 12/2019 had to claim against PayPal to get a full refund due to lack of communication from merchant and Steven Lui.

Just got the mast steps and they are the best we've seen. Good service! Great price! Thanks MarinePartsDepot; we'll be back with our future boating needs.

Phone recorder full, no email response, no Fax response? Shipped almost the correct parts, good delivery transit time.

This place is illegitimate. As soon as you place your website order you get am email about order confirmed and your PayPal gets debited. This will he the last time you get anything from them. Placed an order for nearly $400 worth of whaler stainless items... never received them, they never responded to my repeated emails, and you can't get them on the phone. Total SCAM. The FBI should investigate them for INTERSTATE WIRE FRAUD. Stay away. I filed a claim with Visa and Visa reversed the charges thank goodness. Their website exists so their bank account can collect your money... total SCAM. This FRADULENT commerce site should be taken down.

I have placed 2 orders with this company. The first, through ebay about 6 years ago, the second through their site about 1 year ago. The first order was wonderful. Ordered a set of cleats, and they arrived, looked great, and still look great. Second order was hinges and cabinet hardware. Came in missing half the hinges I ordered, and what arrived looked a bit junky. Tried contacting them multiple ways and times to no avail. They never got back to me, and I was ripped off for about 4 stainless hinges.

I odered a few bimini parts but never got any indication when the parts would be shipped. Now just a fews days after ordering I recieved my parts, exactly as ordered via 2 day shipping from CA to MA.
Previously recieving the parts we tried to call to confirm things but got a recording whihc didn't even contin the name of the company. So then we browsed the web and saw a bunch of bad customer support listings.

BUT in my case I had a totally different service. And the parts recieved were of excellent quality.

Our company was searching for a specific style of drain and we found what we needed on MPD's website. Turns out their part was mislabeled and we received the wrong size part. We ended up using it and modifying what we had been using for years to fit this drain.

We then made another order and paid them and never have received any confirmation. We then were desperate for parts and ordered through Amazon. So far amazon contacted us and said the shipping date has been delayed. So who knows if we will get parts.

They dont answer emails or calls. Do whatever you can to avoid this company as they are a pain in the a**...

Do not touch this company with a 10-foot pole. Hardware selection and prices very attractive. Your payment will be quickly applied and a tracking number assigned. However, you might have to wait until hell freezes to get delivery. Zero possibility to communicate; will not respond to emails; voicemail is always full. Thankfully in my case I paid with Paypal. After a month with no product or responses, Paypal went to bat for me and a refund was issued.

I have ordered and paid for the item on November 8,2018. I have attempted to contact Marine Depot, however, my phone calls have gone unanswered and have yet to receive a reply to my emails as of today, January 6,2019.

This company is a rip off. Government should shut them down. Placed an order for $70.00. Never received. Will not answer phone email or fax.

You can't get worse customer service. No Response to multiple emails, texts or phone calls. Can't leave a message, Had to file complaint with Bank for refund.

Place your order, pay, they bill you and then nothing: no one answers the phone. Voice message box full. No response to emails.

I've been buying stainless parts from Marine Parts Depot for the last 5 years or so with a good result. I'd guess there's been 20 or more purchases - never a problem until a few months ago. I received an incorrect part and was unable to get it corrected (I called and emailed) so I disputed the charge and was reimbursed. Since then I made 5 more purchases - all without a hitch until last week. Ordered $75 worth of various parts, CC was charged and nothing has been delivered and no tracking number has been provided. Calls go to VM with a message saying "Mail Box is full - goodbye" and no reply to 3 emails. Tomorrow it'll be 2 weeks since the order was placed which is my trigger point to dispute the charges via my CC. To bad - good product and a fair price but really crappy service.

This site is a scam ordered anchor $866. No response
Took money first day. Have tried repeatedly to call and email... nothing
DO NOT DO BUSINESS WITH THIS SITE.!