• MarketHairExtension.ca

MarketHairExtension.ca

Overview

MarketHairExtension.ca has a rating of 2.9 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MarketHairExtension.ca most frequently mention customer service problems. MarketHairExtension.ca ranks 194th among Hair Extensions sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    9
  • Quality
    9

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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0
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What reviewers want you to know

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Critical highlights

  • I contacted customer service within minutes asking if there was a mistake with the order and sent pictures.
How would you rate MarketHairExtension.ca?
Top Positive Review

“I was very happy when the tape in extensions were everything i expected”

sandra s.
1/13/20

I have always wanted to try tape in extensions but never had the funds to do so. I came across this website with reasonable prices and i got a bit nervous not knowing if everything would actually be good quality material. I was very happy when the tape in extensions were everything i expected them to be. I have find my new website to shop from! I absolutely love them and they have great prices!

Top Critical Review

“SCAM LIARS!”

. ..
6/7/22

They promised me a coupon code for my next purchase and they never delivered it. I've been buying from them a lot so it's not like I'm a one time client and still treated me like this. On top of that I got promise from 2 different people. They're not responding my emails. Before I bought something and if I had an inquiry they were responding cause they wanted my money however after my purchase they just didn't give a $#*! anymore. I hate people and companies like this. Fkn greedy they don't deserve any costumers.

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (26)
Thumbnail of user alicia.tsom
1 review
0 helpful votes
September 20th, 2023

Realized why I hated the first order I had years ago. Made a mistake buying again! One week and I had to remove them. Don't believe the "reviews". There's no where to leave actual feedback, so they clearly filter. Do not buy.

* hair is not good quality, one wash and they frizz and dry up. No matter what salon quality shampoo and conditioner you use it will not help.
* tapes are super thick and uncomfortable. No bend.
* color is way off from photos on website, despite possible differences via devices. It's way off.
* length is not as described. I ordered 22" and got 18".
* hair is not 100% human/Remy. Lots of strings and plastic strands.
*sheds like crazy

Save yourself the hassle. Better off buying cheap hair off Amazon tbh

Products used:
Tape in extensions

Service
Value
Shipping
Quality
Thumbnail of user parmjitv1
2 reviews
0 helpful votes
June 7th, 2022

They promised me a coupon code for my next purchase and they never delivered it. I've been buying from them a lot so it's not like I'm a one time client and still treated me like this. On top of that I got promise from 2 different people. They're not responding my emails. Before I bought something and if I had an inquiry they were responding cause they wanted my money however after my purchase they just didn't give a $#*! anymore. I hate people and companies like this. Fkn greedy they don't deserve any costumers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissas1451
1 review
2 helpful votes
March 12th, 2021

I bought these from what I thought was a Canadian company, as it from a Canadian site. Not the case, they came from China and did not match my hair colour at all, nor did they even have a colour name on the package. When I reached out for a return and refund they told me to dye to my own hair to match the extensions! Absolutely not, what an awful suggestion. After quoting them their refund policy I am still waiting on how to return as I can't just get a simple answer. Buyer beware! Wrong product and horrible customer service. Not at all what I was expecting based on the website and reviews.

Tip for consumers:
Don't use it go somewhere legit

Products used:
None!

Thumbnail of user sandras871
1 review
0 helpful votes
January 13th, 2020

I have always wanted to try tape in extensions but never had the funds to do so. I came across this website with reasonable prices and i got a bit nervous not knowing if everything would actually be good quality material. I was very happy when the tape in extensions were everything i expected them to be. I have find my new website to shop from! I absolutely love them and they have great prices!

Thumbnail of user monicas334
1 review
3 helpful votes
June 9th, 2020

Trash. They buy reviews firstly. Second their customer service is a bot. If you even open the package to look at the product only to be disappointed you can't return it. They will go back and forth in circles. When you try them on I hope you like mullets cause that's what you get the hair is so thin. It's so bad I can't even cut the clips off and make a ponytail extension. Oh and they didn't even send me two of the single clips. Complete trash.

Thumbnail of user ashleyw1066
1 review
0 helpful votes
July 8th, 2022
Verified purchase

I have countless emails saved and screenshots of "chats" showing that they scanned me! Never got my product! Don't believe me go to their site and "chat" it will always be a robot Laurel, and the email for their customer service is always "Mary" they give me the run around for months! Took my money and my tracking number from Canada post shows it was sent back. They keep telling me someone will be in contact with me and never contact me. They don't have anyone to call (their number is a voicemail in China) when I chat with them I ask them to call me they said they can only chat ur email. Complete run around! I only rated 1 star cause it won't let me submit with ZERO stars.

Tip for consumers:
They don’t refund your money when you don’t get the product! No one speaks English. It’s robots communicating with u.

Products used:
Nothing! I never got it, and I never received a refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordah
1 review
0 helpful votes
January 13th, 2020

Just received my order! Very high quality of hair and good customer service too, but I only wish that I could find them on the phone since I hate writing emails back n Ft but I will definitely recommend market hair Extention to others! Thanks guys good Job stay honest!

Thumbnail of user anaw87
1 review
0 helpful votes
February 18th, 2022
Verified purchase

This is not about the product it self. Its the company who is scamming ppl. I bought the product I didn't like, I guess I chose wrong and I wanted to return it. Imagine, that, this is impossible! You can't return the product you bought by mistake or you will not like. First the customer service plays games with you for 2 weeks via email. They tell you you cannot return and to go to the salon and dye the hair or else. Second, you can send the product to them but it will cost you the price of the product bc you need to send it to China! You will get your package from Markham On but this is a scam address! Nobody is there! Scamers! I will report that since they abuse the customers! This is just horrible! So much money in the trash. Be aware!

Tip for consumers:
Don't ever buy from this site! It is a scam!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user krishakeiad
1 review
0 helpful votes
May 24th, 2022
Verified purchase

EDIT: I WAS STILL CHARGED FULL PRICED EVEN AFTER SETTLING WITH THEM AND AGREEING WITH THE 10% CHARGE FOR NOTHING. THIS PEOPLE ARE FULL BLOWN SCAM!

I ACCIDENTALLY JUST PLACED AN ORDER FOR THE ATTEMPT TO CHECK THE FINAL PRICE IF EVER, I KNOW IT'S MY FAULT THO, BUT CANCELLING THE ORDER IS SUCH A PAINFUL PROCESS. THEY WERE TRYING TO PUSH ME TO JUST KEEP THE ORDER, WHICH I REFUSED TO SINCE I WILL NOT REALLY USE IT. ON THE FINAL NOTE, THE SAID THEY WILL CANCEL IT BUT I WILL BE CHARGED 10% FOR "RESTOCKING FEE" WHO WOULD DO THAT? OBVIOUSLY SCAM, THEY WERE TRYING TO JUICE AS MUCH AS THEY CAN. I JUST AGREED TO BE CHARGED 23.65$ RATHER THAN PAY 236.65$ FOR A PRODUCT THAT I WILL NOT USE. A LESSON LEARNED FOR ME TO READ THE REVIEWS FIRST.

Products used:
NONE

Thumbnail of user marubgm
1 review
0 helpful votes
August 12th, 2022

Considered purchasing and went through the paypal option. On paypal, the next screen was supposed to be the payment review but the company has it set so it does not review anything, it just submits the order. I sent an email 8 min after, asking them to cancel their order. As per their website, you have up to 8 hrs to cancel your order, free of charge. I did not get a response so I sent 2 more emails. At apprx 1130pm, they finally replied, asking why I wanted to cancel. I replied immediately, asking for the order to be cancelled. They replied to this at 330am (which is now outside their 8 hr window) asking me to accept the item, try them and return them. They charge fees for returns so I said no and to cancel my order, again. At 530, they send me an email stating they shipped the items.

Tip for consumers:
Do not use this company!!!!

Products used:
NONE

Thumbnail of user kellym684
1 review
0 helpful votes
January 17th, 2020

Buyer Beware! I have worn many extensions in the past and know how to take care of my hair! This is by far the worst quality hair I have ever used! No amount of conditioner and oil keep the hair from matting and ending up in dread locks! This company does NOT stand behind their products when I have asked for a partial, not even a FULL refund they deny me and offer me 30% back, when this hair is useless and has to be thrown in the garbage.

Since I have left negative reviews they have shut down their comments on their Facebook page. They have an older Facebook Page as well that has not favourable reviews with pictures.
On other sites, after there is a negative review Is posted rapidly 5 positive reviews come, they buy reviews.

Tip for consumers:
They do not stand behind their products, the worst hair I have ever used! I thought I was getting local hair out of Vancouver and in fact they answer 12 hours later, they are NOT local.

Products used:
Curly tape in extensions, not Remy Hair!

Service
Value
Shipping
Returns
Thumbnail of user sandik2
1 review
0 helpful votes
October 8th, 2020

My hair dresser who installed them said they were the best he ever used. He said they have two clamps already installed and they were very easy to install. I bought 26" blonde, and toned it grey. I love them, I will buy again. Shipping was really fast too.

Thumbnail of user genevieveg58
1 review
0 helpful votes
January 12th, 2022

The hair extensions are the most bad quality of ever :( Their hairs looks like synthetics hairs. And impossible to return them.

Tip for consumers:
don’t know

Products used:
hairs extensions

Service
Value
Shipping
Returns
Quality
Thumbnail of user shadiaj
1 review
0 helpful votes
October 19th, 2020

They have stolen my money scam be careful never trust this company not Canadian. No refund policy not serious at all

Thumbnail of user nardiab1
1 review
1 helpful vote
January 26th, 2020

Purchased 34 inch hair extensions. Received 30 inch hair extensions labelled as 34 inches.
They refused to send correct item or refund. They ignored my messages so I had to take out paypal case against them.
Extremely unprofessional. Extensions were awful quality and smelt awful.

Thumbnail of user taylarr4
1 review
0 helpful votes
September 13th, 2022

I stumbled on their website and purchased, biggest waste of time and money ever.
1. Initially the tracking they sent me was a weird shipping company outside of Australia that would never pick up the number they had given me
2. After following it up as I was concerned my event was in 6 weeks their customer service advised me it was lost and asked me to pay for express shipping on a new order which I refused
3. They shipped it anyway and sent me a Paypal request for the shipping which I ignored
4. Upon arrival I opened the bag to the WORST smell ever, like something had died and been covered in a chemical. I can't explain it.
5. Got the extensions out and no question, they were thin. Not thin like I have thick hair but thin like you can't blend them into anything. Holding them up by the clips you can see through the strands almost in sections.
6. I contacted customer service within minutes asking if there was a mistake with the order and sent pictures.
7. Was offered a $5 refund and told to keep them as shipping companies are unreliable and it's likely they will be lost if I did return it they would charge me all sorts of fees that will come out of my refund, I refused as I had paid $82.20 and they were unusable
8. Was offered an $8.20 refund and told to keep them, I refused and told them that consumer law dictates a refund for the product and that I will be returning them. I even said I would be in NSW and asked for the address to deliver them in person. No reply.
9. I contacted them again, they eventually replied saying to wash the hair twice and with the offer of an $8.20 refund, keep the hair and they would give me a voucher for a future order. Which i declined again, asked them for their ABN or ACN and said I needed it to contact the ACCC and make a complaint against them.
This company is a scam, like not a kind of scam but a 100% legit scam that is being allowed to continue. If anyone else is in Australia please get in contact with me, if many of us make a complaint with the ACCC it should cause a significant impact where us and others will benefit and prevent further people falling victim.

Products used:
Clip in hair extensions

Thumbnail of user tashal25
1 review
1 helpful vote
December 5th, 2019

I am very happy with the tape hair extensions! After wearing them for one week and washing them they are still great and makes the hair look like there is 0 hair loss. It's a lil bit more hair at the top of every weft but it helps when I'm trying to blend in the hair better with my natural hair.

Thumbnail of user ninas315
1 review
0 helpful votes
June 13th, 2022

Please I beg you do not waste your money here. I ordered hair from this company over two weeks ago for my sisters wedding for me and the brides extensions. Before I ordered I contacted their customer service to make sure the hair will be here on time as this hair is for the brides hair and I really don't want to add to any stress of not having the hair on time and I was assured yes 100% it will be on time. The hair arrived 5 days later. I contacted their customer service before it arrived and my sisters wedding passed to let them know I will no longer need the hair because what I needed it for the wedding and the wedding has passed, it was a huge disaster! I was told to email customer service to ask for return address. You are suppose to ask for a return address the address is not provided on the site… I have been emailing customer service for the past two and a half weeks and everytime they send me a message back they will ask over and over for me to keep the hair and they will offer me a 5% discount to keep the hair… It has been 6 emails back and forth and all emails asking me to keep the hair when I clearly ask for the address and demand that the next email should be with the address but they have refused to send me the address to send back their products… I have spent $600 on this hair and I have no use for it, plus their customer service stinks at this point and I would never even consider keeping or shopping on their site again… I am still awaiting the shipping address to this day, they have refused to answer any more of my emails and I do not know what to do. Please save yourself the heartache L, there are better ligitimate honest companies out there you can buy hair from and they will honour their return policies and respect their customers. STAY AWARE FROM THIS COMPANY

Tip for consumers:
THEY DO NOT HONOR RETURNS. BAD CUSTOMER SERVICE LATE SHIPMENTS POOR WUALITY PRODUCTS

Products used:
THEY DO NOT HONOR RETURNS

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessz7
1 review
3 helpful votes
January 15th, 2019

I have been purchasing extensions from you guys over the last couple of years and have tried other extensions in this time also. For the price of your extensions they are really good quality, I found others I have purchased from other companies for roughly the same price have been of very poor quality. I am always receiving compliments on my hair and people are often surprised when I tell them I have hair extensions because they look so natural. I will defiantly continue to purchase my extensions from your company and recommend them to friends :)

Thumbnail of user mm981
2 reviews
0 helpful votes
April 13th, 2020

The pictures on the site are not what you will receive and they will refuse to refund your money. This company is fraudulent and when confronted they will refuse to refund you and proceed to ignore communication. Do not give your money to these people, they are thieves.

Thumbnail of user tonias48
3 reviews
3 helpful votes
June 10th, 2021

Do not buy. They steal your money. EXTREMELY POOR CUSTOMER SERVICE. Save your money and go elsewhere. Look for previous reviews I have submitted, along with other negative reviews. DO NOT PURCHASE FROM THIS SCAM COMPANY.

Tip for consumers:
SCAM. LOOK ELSEWHERE. I have had EXTREMELY WONDERFUL LUCK WITH Reecho Hair Extensions. Affordable. Easy returns. Amazing customer service. Reecho Hair Extension Company is where you want to purchase from, not Marketplace.

Products used:
Their REFUND PROMISE is a complete LIE. DO NOT PURCHASE from this scam company if you are unsure of what you need. You will be out HUNDREDS of dollars. Their customer service is complete $#*!. From China, although you would NOT know that from their sketchy website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelh130
1 review
1 helpful vote
November 4th, 2020

It melts on heat. Can't be coloured. None of their descriptions are real. I took my hair extensions to my hairdresser of 20 years. & we tested it. It burnt with heat and colour. -0/10. DONT BUY. I DO NOT RECOMMEND.

Thumbnail of user aseels1
1 review
2 helpful votes
June 3rd, 2019

I bought 20" long, 145 grams 10 pcs set hair extensions. When I recieved it it looked very thin, so I weighed the set and it was 128 grams only. I try to get hold of customer service a few times, they reply at first and as soon as I mention this problem and ask for return they disappear and never reply back. Til the last CS representative, she said that all she can do is refund me only $10 (I paid over a $100 in total) I explained to her that it makes no sense to me to accept the $10 refund because the item is defective but she refused.
In addition, the head clips are super uncomfortable.

Thumbnail of user mistyh39
1 review
1 helpful vote
October 1st, 2019

First of all, be aware they are based out of China, not Canada. They sent me the wrong hair colour, black is actually dark brown and made false promises of giving me 15% off I never received. To return it would have cost me more than the item was worth. The hair is stringy and cheap and is going in the garbage. Do not trust this company.

Thumbnail of user isabellel39
1 review
1 helpful vote
August 4th, 2020

It was my first time ordering from markethairextension. I order june 8 2020 we are august 4 didn't get my order. I wrote another comment on another website. They answer sorry for the delay because of covid but they didn't solved my problem. They ask to order with express shipping. But still i paid for the hair i didn't get and no refund. I send e mails, chat with them on the wesite, they told me they will send the hair but i have no confirmation. The firts and last time i order from. No costumer service at all.

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Buy Hair Extensions and Micro Loop Hair Extensions online from Market Hair Extensions, Canada's most trusted online hair extensions store since 2008. FREE delivery and 30-day return guarantee.

Company Representative

Thumbnail of user tommyl60
Tommy L.
Typically does not respond to reviews

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