Massage Envy

I'm very disappointed with Massage Envy, if I looked at the reviews, it would have kept me from signing up. The managers gave vouchers that I can go ahead and use, in spite of the dates, that was my understanding, I booked the appointment to receive the 60 minute massage for free, the black girl said I was trying to tell you before you left, you wouldn't listen, if that was the case, why didn't that same manager that said I can use it, if talked about it, why didn't they call me, why did they allow me to get the massage and then tell me, that wasn't good customer service, you allow me to go back and get a massage, knowing I was using the
Coupon, they didn't even given me a chance to decide, they waited after the fact, had no choice in the matter. I want to cancel my membership, don't lie and deceived me to signing up for the membership and don't honor your word. I don't want any parts of that organization. I world not recommend this place.

Charged 60.00 for my 30 minutes and I cancelled appt. Didn't know it was a 24 cancellation. Had surgery on my leg. The woman was very hard to deal with. Took it out of my account I'll never go back too high anyway. Went all the time when I was in the villages fl. Great customer. Not now!

I'm a member of Massage and be in Greeley. It sucks trying to get an appointment to begin with. I scheduled a 90 minute massage two months in advance. Confirmed the day before, then the assistant manager gave my appointment to somebody else. I'm furious! They don't hesitate to take your money! Would not recommend! The struggle has been going on for months and it's old.

Very disappointed in ther customer service at Canton location. I had to pump out my breast milk before my massage and asked if they can store it in there fridge and the lady at the front desk told me no. It's not for costumers. Will not be going back. Massage was okay. Got cut to only 45 minutes

Went to get a massage from Zac and mentioned I was a little hung over and tired. He refused to give me a massage saying it would release alcohol from my muscles or something absurd since massaging your muscles when you have no alcohol in your system will not magically create alcohol. They would not give me a refund either. What a bunch of crooks. Go somewhere else for a massage

Nothing wrong with the therapist. Chelsea. She was fantastic each time i used my membership. Twice of six. It is the business dealings that are sketchy. I was not able to use all 6 of my sessions fast enough, due to the limited scheduling they have availabe and my own limitations... so i lost them. After tip, i paid darn near $500 for 2, yes count the 2, hours of massage. I will not be back I DO NOT RECOMMEND!

I have canceled my Massage Envy membership. I've been a member for years and, for the last year, I can't find one slot for a massage - but they don't mind taking my money month after month. I can only transfer points to one person every 6 months. I lose all my points if I cancel my membership... wow. I KNOW they are having difficulty finding staff but then they should allow members to suspend payments until we can actually make appointments.

I had a facial in their Long Island store with Debi Allen she was the worst. Never never again. The most horrible experience

Arrived at place 2 irls at desk one is Rachel and another name styler made my experience at the one in corpus christi tx very uncomfortable sends me to the back to wash my hands before even speaking with me I see them look at one another and laugh making me feel as if they saw something funny about me nevertheless its pre pd so I stay in this awful place please teach the people proper customer service.

I treated a friend this weekend to a massage. She enjoyed the massage thoroughly. However, we had a 2 PM appt for a 1 hour massage and she was not seen until 3. The massage was over by 3:45 P.M. The wait was longer than the massage. I was supposed to get a call from a supervisor the next day and I am still waiting for that call. I will not use this facility again to treat a friend.

To be fair, I have personally had several massages at this location and have never experienced this late service before. However, it was disappointing that this happened the day I was trying to pamper a friend.

Website states that they have couples massages but when you call to make an appointment they are 3+ months out. Then when you ask, receptionist is rude and condescending. Definitely wouldn't recommend them.

They do not have enough people working there and you cannot get an appointment. They have cancelled two different appointments that I had set up. I can't even get an appointment for two or more months. I have now been charged for 3 sessions that were never completed and had to put my account on hold so they will stop charging me for massages that I am not receiving. This is no joke! DO NOT SIGN A CONTRACT.

I became a member in Dec. 2021 and the facial I received made me break out so bad that I ended up seeing a dermatologist. I called to cancelled 3 times however, they continue to bill my credit card. They promised you that you can cancelled your membership after 3 months, not true! Verry hard to cancel your membership, beware and DO NOT DO MEMBERSHIP. Massage Envy in Bayonne.

I have never been more frustrated and angered by a company! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Stay away from these Crooks. I had a free gift card for a one hour massage.(they only give you 50 minutes btw). When I called the Littleton store the nasty girl said since I already had a previous massage this one would cost me $120. But I have afree gift card. What don't you get about the term free, already paid for. She repeated $120. Thanks but drop dead. I then called another location and the girl there said they needed a credit card number in case I don't show up. I don't give my number out to anybody. This place is crooked and greedy and I'll never go there again. I would give them zero stars if it would let me. I hope you go out of business. Stay far away from these Crooks

Can book an appt, but not cancel online or using app. Pretty basic.
Can NOT check account balance to see how many prepaid sessions remain. Pretty basic.

In this age, this is one of the worst sites and app i have ever used.will not be using in the future.
Hamfisted, like a high schoolers special project weeks first attempt. Poor poor poor.

I've used Massage Envy in Georgia.

The quality of massages varied from great to poor, depending on the therapist you get. Most of the people that work here are rather new or just graduated from school. That being said, it doesn't mean you'll get a bad massage.

The $50 a session is a great price if you get a dependable person who listens to your needs. It has mixed results, I would say 50/50. At least half the time I got a fairly decent service but the other half, it was pretty darn bad. I had one guy that was so rough I asked him several times to be gentler. After about the 5th time, I told him I had enough and left.

Far as the price for relaxation, I will give them 3 stars. What you pay is pretty good for what you get.

Now, let's talk about the contract. Yikes! The first one you get the discounted price, then you have to agree to a monthly fee of $50 for one year. If you don't sign the contract the price is 1.5 to 1.8 times higher. Instead of $50 an hour, it's like $80 an hour. Trust me, you won't get a massage here worth $80 - the ambiance isn't worth the additional $30.

If you agree to the contract, they charge your method of choice once a month for $50. For that you get one service a month of choice at the discounted rate. As an example, you get a 60 min massage or facial (if they offer it) - if you want 90 minutes or something more, you have to pay the difference. If you can not use it this month, you can carry it over to next - so not too bad.

The thing is, you are stuck with it for a whole year. If you aren't lucky enough to get someone you like, they will continue to charge you to get a mediocre massage and you paid $600.

The contract is not worth it, the service is 50/50, the price - you get what you pay.

So, customer service is pretty good: 4 stars
Massage varies from time to time: 3 stars
Ambiance/cleanliness is good: 3 stars
Contract is not worth it: 1 star

Will most likely be canceling after my year is up. Brycia did a very good job on the actual massage BUT it is very hard to get appointments for a 90 minute massage. Problems over and over again with being put on their "wait list". Took 4 calls to get information right on my request. Had 9:00 appt for 90 minute massage. Therapist came in at 9:10 and was out of the room at 10:20. I was walking out at 10:22. I understand they cut 10 minutes off a 60 minute session for undressing and consult, but this takes less than 5 minutes after your first session. Why do they cut 10 minutes off the end of the massage as well? Feel like I got ripped off on the length of time I paid for. Would cancel my contract now if it wouldn't cost me so much. Really no benefit to signing into a year long contract when they take 10 minutes off the start and end of your massage.

I signed up for services for one year. When I went to cancel, and mailed in the paperwork (3 weeks before the next payment draft), they said they didn't receive it in time to cancel the payment for the next month. I had to pay for another month. I was told I had a certain amount of credits to use within 30 days when I cancelled. I booked services and then was told when I went to check out that I didn't have those credits and I had to pay for the services I received that day. Burned twice by this company. I would not recommend them due to their poor administrative services. Yes, I did have good facials and massages, but I will not be coming back and I will never recommend this company.

I SIGNED UP FOR THIER SERVICES BACK IN FEB 2023 AND STILL HAVE NOT BEEN ABLE TO GET INTO THE FAIRLAWN OFFICE TO GET MY FIRST MESSAGE. YOU CAN NEVER GET IN ON THE WEEKENDS AND DURING THE WEEK THEY ONLY HAVE 7 OR 8 PM WHICH DOESN'T WORK FOR ME. I HAVE PAID 85.00 FOR 5 MONTHS WITH NO SERVICE BUT THEY REFUSE TO CANCEL MY MEMEBERSHIP. I WOULD NEVER RECOMMAND THIS COMPANY TO ANYONE.

Aaron's one-hour stretching session was more effective than an entire week at the gym on my own. His massage therapy recharged my stressed out muscles and left me feeling rejuvenated.

Massage Envy, the company with huge promises, a strong sales pitch, great locations... but the worst staff and therapists i have ever experienced anywhere around the world.

I love to be massaged.

I travel for work and for over 30 years have received massages weekly around the world. Some great, some not so great but most therapists try hard... and the time is usually worth the expense and effort,
But that is definitely NOT the case with this horrible company and their abusive, disrespectful and arrogant staff at multiple locations.

I visited Massage Envy, the Falls location on 6/28/21, given a great sales pitch on how well trained their staff is and that they were all "Professional Massage Therapists, regularly trained."

The first session I came to was promised to be a 2 hour session with full body stretching and a full body deep tissue "sport massage"

What did I get?

The Therapist showed up 25 minutes late, did a 7 minute stretch session and a crap 40 minute massage that made the girls on the beach rubbing suntan lotion on people look like a professional.

I immediately complained to the front desk staff and was promised a full refund for the 2 hours and a replacement session with "one of their best therapists t a different location"

I agreed and scheduled the appointment.

My second session, at a different location; the South Miami location on 9/9/21.

I arrived 30 minutes early and fully explained my last experience at the other location. They told me they had heard many complaints about that "other" location, then assured me the "Professional Therapist" i would meet today was "one of their best". I was promised "this therapist was highly trained with strong hands".

What did I get?

An individual who had been working with your company for only a few weeks, and complained through the entire session how much her hands were hurting.

Again, i immediately complained to the front desk staff and shared my extreme disappointment.

Again, same as the last location, many apologies, promised refund and replacement treatment.

I asked to speak to a manager, the front desk individuals called and spoke with "head office". They passed me the phone and said "this manager will help you".

I explained the full experiences from both locations and stated i no longer wanted the appointments and simply wanted my money back.

I wanted to find a different company that had fully and professionally trained therapists. I was told "All our therapists are professionals and highly trained", my experience proved this statement was not accurate.

I said again i wanted to cancel the membership and receive a refund for the wasted sessions. I was told by the "manager" on the phone my membership would be cancelled and my money refunded.

Both times I was promised a refund. This time now from a 'manager" at "head office" promised a full refund and cancelling my membership.

Simple and easy. A professional reaction to a very bad situation. What any good company would do.

What did I get?

Nothing!

Not only did i not get the promised refunds, these scammers took 3 more payments from my credit card.

I contacted the company each time a payment was taken and given an apology and more promises of correction, refunds, & claims "We respect all our clients and I would love to be able to address the issue"

Not only has this horrible company wasted endless amounts of my time in 2 different locations, via telephone and email, and failed to follow through on your promises, they have to this day continued to try to steal more money from my credit card.

And they are even sly about that trying multiple times every day using different amounts each time.

I finally put a block on my credit card so they could not steal anymore, and to my delight, i finally received a call from them under the pretense they wished to help...

The follow up call, from a "manager" Monica Trujillo *******@massageenvy.com, only goal was to get more money from me. She claimed she knew nothing about the reported issues, and went on to mock me, make fun of my company and threaten to sue and do damage to me and my reputation if i made any sort of comments on their "how did we do?" reviews.

My suggestion, avoid these scammers. Terrible services, disrespectful and scams… This company is clearly only interested in how much money they can get from people, with no interest in the services provided, or promises made.

While getting a facial at the Culver City location, told the lady giving me the facial that it was burning. She immediately removed it. My face being very sensitive we decided to just wash off all product and to put some soothing moisturizer on it. She said she would leave something at the front desk for me. When I checked out there was a small package for me with moisturizer and sun screen. I use the products for a few days and my skin was peeling like from a sunburn. The products were working and my dead skin was coming off very nicely.

I went back three days later and the same manager was there and recalled the incident. She went in the back and came out with another escapologist who asked what did I want and I told her that just a little sample bottle of the calming cream that I had gotten the other day. After taking a quick look at my face she said she could not help me and that I should go to a dermatologist. I wasn't complaining about the burning or even the way my face was peeling just wanted a little bit more of the cream I would've gladly paid for it. She said she couldn't recommend anything and that I should see a dermatologist. I took it to mean that she wanted me to go to a doctor and then of course, naturally I would have to sue because it's not my fault that I was going to the dermatologist. My opinion was it was no worse than a mild sunburn and I really liked the cream, I would've paid for some. She made no attempt to help me. Her name is Rita, I had gotten a facial from her before and was not pleased. I am going to have them put on my file that I am never to have to speak to Rita ever again. Poor customer service, rude, and basically suggested that I should sue for a minor peeling after a facial. Rita does not give a good facial, I've had her before, and she does not give good customer service. I love my masseuse, and my regular escapologist, that is why they even get 2 stars. Avoid Rita if you can!