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Matchtruly has a rating of 1.17 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Matchtruly most frequently mention customer support, victoria hearts, and contact information problems. Matchtruly ranks 688th among Dating sites.
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Total scam! If you want real dates J4-Date.com is better - most of the profiles are real there and they are willing to meet and have relationship. Matchtruly is a disgusting rip off. Profiles with fake photos wanting to chat all the time, automatic sendouts, my mailbox is bombarded with all kinds of stupid messages from 18 year old girls. Exuberant prices for getting ladies' contact information. I made 3 contact requests, one of them was denied, the other two women ignored my emails and friends requests. Total scam and waste of money!
My experience of Match Truly matches those of other reviewers on here. It is a pay per letter/view site, where you pay for letters, videos; stickers; photos; presents, all at exorbitant rates. The profiles have all professionally photographed model portfolios. The site has translators writing messages and letters for those in the profiles on a commission basis. They encourage you to keep buying credits to keep the contact going. At the time I was on the site they were charging 3,000 credits to disclose the girls phone number and or email, even with their consent. Then it was extra money to arrange meetings, together with extra money for the interpreter who had to accompany the girl in question. Really, it is just a money making scam. Even if you managed to get the girl's phone number or email, they never wanted to contact off site as they wouldn't be earning any commission that way. I'm surprised the Ukrainian Authorities allow this to happen in their country but I've seen other commentators saying there is a trail of companies in Cyprus, the US involved. Repulsive that any woman would lend herself to such fraud, even if wages are lower in Ukraine. Do yourself a favour, save yourself a lot of heartache and money and do not become involved with this company or its sister companies. You will find the same profiles on a number of different sites, same photos, sometimes different BIOS. On one a girl named Greta was an airline stewardess, living in Albania. In another site she was a pilot living in Brussels, yet she still managed to be on both sites at the same time. At first she claimed she was being hacked, then stated it was her girlfriend on the other site using her profile as she was shy. That was simply fraud. When I reported the matter to the Customer Service at Match Truly, all I got was excuses. As I said, save your money and don't waste it on a scam site such as this. If you are really interested in meeting Ukrainian women, go to Ukraine on holiday and meet a woman in person, you will have more chance of meeting a genuine person, not a scammer.
My experience of Match Truly matches those of other reviewers on here. It is a pay per letter/view site, where you pay for letters, videos; stickers; photos; presents, all at exorbitant rates.
The profiles have all professionally photographed model portfolios. The site has translators writing messages and letters for those in the profiles on a commission basis. They encourage you to keep buying credits to keep the contact going. At the time I was on the site they were charging 3,000 credits to disclose the girls phone number and or email, even with their consent.
Then it was extra money to arrange meetings, together with extra money for the interpreter who had to accompany the girl in question.
Really, it is just a money making scam. Even if you managed to get the girl's phone number or email, they never wanted to contact off site as they wouldn't be earning any commission that way.
I'm surprised the Ukrainian Authorities allow this to happen in their country but I've seen other commentators saying there is a trail of companies in Cyprus, the US involved.
Repulsive that any woman would lend herself to such fraud, even if wages are lower in Ukraine.
Do yourself a favour, save yourself a lot of heartache and money and do not become involved with this company or its sister companies. You will find the same profiles on a number of different sites, same photos, sometimes different BIOS.
On one a girl named Greta was an airline stewardess, living in Albania. In another site she was a pilot living in Brussels, yet she still managed to be on both sites at the same time.
At first she claimed she was being hacked, then stated it was her girlfriend on the other site using her profile as she was shy.
That was simply fraud. When I reported the matter to the Customer Service at Match Truly, all I got was excuses. As I said, save your money and don't waste it on a scam site such as this.
If you are really interested in meeting Ukrainian women, go to Ukraine on holiday and meet a woman in person, you will have more chance of meeting a genuine person, not a scammer.
Tip for consumers:
That I should have read reviews on the company first before spending money on it. If I had known it was a scam site I would not have become involved with it.
Avoid all sites like this one, especially where all the women are attractive... They are not real and their only purpose is to empty your wallet lol. Took me 3 weeks and endless sites to find the same common factor. Esepcially look for terms like, this person is from an affiliate site and uses this site for free.
Just avoid any site which offers 24/7 chats. All girls get paid. That's for sure
Do more research before falling for any of this..
I'm looking for true and honest dating site where i can meet someone for serious relationships.
Those girls attract by their incredible beauty but that's it... nothing serious. Very disappointing experience
Dear Rick,
Thank you for submitting a review!
Please be informed that Matchruly is an international online communication platform where our member’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. There are many members of both genders with different preferences and reasons to communicate with other people and you surely can find people you like.
Our platform has been designed primarily for secure and convenient online communication with people across the globe and it is not a dating website. Every member is free to contact other users of the platform and we cannot prohibit them from writing to you, however, you can easily block or ignore members you do not wish to communicate with.
Please feel free to contact us via support@matchtruly.com at any time if you need our assistance, we are here for you 24/7.
Best Wishes,
Matchtruly Customer Support
I joined Matchtruly to honestly meet a woman. I am always polite and courteous. After I joined I read some reviews because I became suspicious. I asked one of the women if it was true that they are paid by matchtruly to communicate with men? Three hours later my account was blocked and they kept my credits. These people are deplorable to prey on peoples loneliness for profit. Deplorable being a nice way of saying it. After checking my account matchtruly has the charge as recurring, now I need to notify my bank of these fraudsters.
Tip for consumers:
Do not use!
Dear Shane,
Thank you for sharing your feedback about the website.
We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
Moreover, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.
Nevertheless, in case you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@matchtruly.com and we will review the case.
We are sorry to hear that your account has been blocked, but we do not block users without reasonable motivation. In case you consider that you have not breached the rules of our website you can also let us know about this by contacting us at support@matchtruly.com. We will review your case and revert to you with our decision on the deactivation. This is just to reaffirm that we don’t like the cases where we have to block our users, so we would appreciate if you revert to us with your feedback on this matter. We can reconsider your case or at least - we may provide you with a motivated response and clarify the situation.
We appreciate all your feedback. We also hope that the provided information and our assistance, in this case, may change your opinion about our website.
Best Regards,
Support Team MatchTruly
This is an utter scam. Please refer to the website's in terms of use, where you will find a "Risk Clause" that explicitly states that not only do they pay the female members, but they have this thing they call "incentivized communications impersonation ". Basically it says that to stay competitive, they ask other people to write on behalf of the profile owner and they could be of a different gender. It says that by joining the site, you accept these risks.
Total scam! If you want real dates J4-Date.com is better - most of the profiles are real there and they are willing to meet and have relationship. Matchtruly is a disgusting rip off. Profiles with fake photos wanting to chat all the time, automatic sendouts, my mailbox is bombarded with all kinds of stupid messages from 18 year old girls. Exuberant prices for getting ladies' contact information. I made 3 contact requests, one of them was denied, the other two women ignored my emails and friends requests. Total scam and waste of money!
Match truly.com is just a huge money scam and I really hope that these people go to jail very soon and for what happens in their country well they deserve to be punished or worse because I have No Mercy for scammer's like that and I hope they suffer the worst punishment of them all
Tip for consumers:
Yeah $#*! Match truly because they suck $#*! and they will suck you're money right out of your $#*!
Dear James,
Thank you for sharing your feedback with us!
Please be informed that we strive to provide every user with a reliable and secure space for online communication where violations like scam are not tolerated. We review each complaint individually and do our best to resolve the problem. We always try to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.
Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website, however, the internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other users.
Please do not hesitate to reach our support team via support@matchtruly.com if you are eager to get more information about this feature. We will be glad to guide you at any time.
Kind Wishes,
Matchtruly Customer Support
Most of the women all they want to do is take expensive gifts from you and make empty promises. I've been lied to by two women, I have been taken advantage of by buying expensive gifts for women with The understanding that the gift would be sold to use for money to come to America. What a load of bull$#*!. I have been on this site often on for over three years and I found it is to be a disaster and i am out $100,000. Men have to pay for everything and that's not fair. Videos cost 50 credits! That's like $11 for 115 or 20 second video.
Tip for consumers:
Do not trust the women they lie to you.
Dear Michael,
Thanks a lot for submitting your feedback!
It is a regret to hear such words from your side. First of all, I would like to tell you that we are the communication platform where people from different countries converse with each other, but we do not have the chance to control the behavior of users on our website. Thus, I would recommend you for contacting us for the resolution of your situation. The second point is that all of our validated members are real and verified, so can be sure that you interact with real people. And the third point, I would like to emphasize that we have different packages for all kinds of communication with a variety of prices on it and of course we have the bonus system for all our loyal customers.
Please contact us via support@matchtruly.com email at any time.
Best regards,
Matchtruly Customer Support
This site is a rip off. First it is not bad enough that they review all communication whether it is chat or email even pics. They prevent any detailed info and they are truly a thief. They debited my card hundreds of dollars without authorization. If you want to move out of the site when you have found the woman you want they charge thousands of dollars to get contact info. They discourage a successful relationship because it ends there income stream.
Tip for consumers:
Find another site that allows for real communication between the two parties.
Dear Roanld,
Thanks for sharing your opinion. We are sorry your experience didn’t match your expectations.
We would like to take an opportunity to investigate your feedback further, therefore we kindly ask you to contact us via support@matchtruly.com.
Please note that all of the charges on our website are one-time only and can only be authorized by you, so we would like to double-check the situation as well as explain you about our Contact Exchange procedure and offer you 50 bonus credits.
Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus we considered a reliable option for our customers' safety called "Request Contacts". In case you are eager to get the user's contact details, we can instruct you on it by sending the "Request Contacts" requirements.
We will be waiting to hear from you by email.
Best regards,
MatchTruly Customer Support.
Fake, pay to talk, string you along. 5 women in 5 minutes sent me pictures saying not married and all were wearing wedding rings, or engagement rings, stupid. Photos are all Photoshop. Some look like their heads were put on other bodies. When i asked for real pic some send, look nothing like pics on their profile. Im 55 and 20 year olds are sending me messages telling me how hot i am lol. Some just want to know how big your penis is, some want to send nude photos if you send them stickers. Just a big sham money maker site.
Matchtruly.com really sucks and believe me they Fake as wrestling and believe me they will take all your money and you Never ever will find a girlfriend off this website because they are stolen profile's and believe me they are and they are phony and they Are Nothing but a bunch of chat bots that is always online 24 hours a day seven days a week always online all the time and if you don't believe me look it up for yourself and you can also put a fake profile picture on your website and you will still end up getting multiple messages and endless chats No matter what you look like and you will see for yourself and why would any of a 21 Year old girl or a 18 year old girl would want to date a 90 year old man Are YOU $#*!ING SERIOUS REALLY?
Dear Rick,
Thank you for sharing your thoughts and feedback with us!
Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.
From our side, we review each complaint individually and do our best to resolve the problem in a satisfactory way. Also, we do not tolerate the scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
At the same time, if you faced the situation that made you feel suspicious, please don’t hesitate to contact us via support@matchtruly.com, your inquiry will be carefully reviewed and investigated by relevant departments.
Kind Wishes,
Matchtruly Customer Support
I've had my heart ripped out thought I found love it was a robot I was talking to this site should be taken to court its utterly disgusting and totally disgraceful
Dear Rafael,
Thank you for the comment.
We noticed that you are leaving many identical reviews from the same account on the same review page.
Please contact our Support Team via support@matchtruly.com and express what particular issues you have experienced. This way of finding a solution would be more productive. We will be there for you!
When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question.
We are proud of this, because not all communication platforms take such precautions. First, we require to see the photo IDs of all our validated members.
In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.
However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case.
To be able to start an investigation on the issue you’ve mentioned, we will need you to provide us with as much evidence as possible.
Best regards,
MatchTruly Customer Support
I ADMIRE YOUR BEING HONEST AND TRANSPARENT. I WANT TO BE MEMBER.THE WAY OF PAYMENT IS NET AND CLEAR, NO MISUNDERSTANDING.AT ALL
Matchtruly, Charmerly, Ukrianianchram, Victoria Hearts, Valentime, and more are all the same site operated by the same company. Charmdate is a separate company that operates similar fraudulent schemes with a lot of the same ‘validated' profiles. Read my review on here about Victoria Hearts or elsewhere about Alina Tkachuk to prevent yourself or ones you care about from becoming a victim to this extremely manipulative fraud like I and many others already have.
I copied the bios and used them for my profiles on other sites. I used a couple as lyrics for a few songs in an 80s hair metal parody band. I paid 0 dollars to find out that everyone wanted to marry me. Then I left.
Spent 2yrs 8m during pandemic daily talking w/one woman to find my beloved was never on site all lies
Tip for consumers:
This site from my personal experience and as a legal professional engages in outright misrepresentation, possible racketeering, and emotional rape/ abuse of its customers as well as their pocket book. I did chat with many women, established at least 3 committed actual fraud. The profile models are not the people you "date" . The profile models are prohibited by contract from actually dating or contacting you. My beloved did not know me, did not chat with me and had a different life and lover.
* Matchtruly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Member,
Thank you for taking the time to share your feedback.
We want to emphasize that we are a safe company, we do our best to prevent scam activity from women's side and in case of some situations we always investigate and take measures. We are so sorry that you have made to such conclusions. However, we try to make sure that all the validated members are real and interested in communication with other members of the website. For this purpose we introduced the difficult procedure of verification steps for them. All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.
Please contact us via email at support@matchtruly.com with more details, we will do our best to find a fair resolution for you.
We look forward to hearing from you.
Best Regards,
Matchtruly Customer Support
I have used the site and met a genuine woman on it. The interface was so easy. I rate it highly. The women are usually beautiful. But most Ukrainian women are! And intelligent!
With time on my hands during the pandemic and no place to go for entertainment, I thought I would look at some of the dating sites but was forewarned about the various scams used on these sites. Having tired of US sites which are riddled with fake profiles, I turned to MatchTruly, which offers model caliber women who are supposedly seeking "soul mates" with foreign addresses. From the first posting of my profile, the number of young women interested in a 60-year-old was almost alarming. I settled upon a small number in an effort to sort out the reality of the profiles and the extent of their interest. I have since deleted my profile but over the course of a year now, managed to spend sufficient credits to acquire the contact information for nearly a dozen women. What I have concluded largely comports with the postings of others here. The chat was entertaining and I believe that in general the women were real, as I could often get photos taken when asked. The patterns of chat however were quite similar. The women all send videos, which I stopped watching due to cost, and often letters, which I refused to answer except in chat text, again due to cost. They would also request photos, which still required credits but not an outrageous number. Then would come the requests for costly gifts usually beginning with massive bouquets of roses and perfume at four times the cost in the US. The most creative woman informed me that sending a sticker would elicit a vibration on her phone, which she would then use to stimulate herself. She was eventually thrown off the site but re-emerged under another name. Once I established contact with these women offsite, they would email once or twice and then, as others have mentioned, would complain about their internet connections and then only chat on the MatchTruly site. The last woman I met on the site was very convincing in her desire to chat offsite and meet me. We did connect several times by email but once I removed my profile from the site, she and all the others stopped communicating completely through their contact information and no longer respond to my emails. So yes, I am in agreement with all the others here. The site is a scam. The women are likely subcontracted and paid a percentage of what they bring in, although this is speculation. I am now inclined to believe as another poster suggested that the contact information is generated by the MatchTruly site and likely regulated there as well. My advice to anyone interested in the site is to steer clear unless you just want to have some fun and get an ego boost because the women only provide a fantasy.
Hi Guys,
I have been reading many of these reviews here and they have been bringing up a lot of feelings that have been boiling and seething within me over the last two years.
All I can say is I have met someone and have been talking nearly exclusively with her for two years now. She has never asked me for a penny and yet, at the same time, she does some really strange, odd things that no woman would ever do in a conversation and this really bothers me. I'm 58 and I've been with a few women. I came here looking for a wife and I seem to be getting endless amount of games with this person and then she'll change and I'll get endless intimacy. So that's up for you to decide I still don't know what's going on.
However the one thing I notice about all these sites that have been mentioned here and I'll put this in capital letters because I wanted to make an impression: THERE ARE NO SUCCESS STORIES... ANYWHERE!
Tip for consumers:
Do NOT let your emotions dictate the spending of your hard earned money.
Dear Steve!
Thank you for writing!
We appreciate your being our customers for 2 years.
It goes without saying some unsatisfied and suspicious users appear and they may submit negative feedback. However, we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate the scam.
We would like to know more about your experience and kindly ask you to send us more details at support@matchtruly.com.
Also, please note that there are indeed successful couples that made up after using our communication platform and we are working on its highlighting.
Best regards,
Matchtruly Customer Support
I hope they can improve their system aside from having hard time of using their platform also having hard time finding match that is close to your area
Dear Patricia,
Thank you for taking the time to share your thoughts and feedback with us!
We have big plans to develop our project and our technical specialists are always looking for new efficient ways to optimize the interface to be user-friendly and come up with the best new features to help you avoid any difficulties in communication with your friends.
As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location and age to find people who match your specific preferences.
We recommend that you start a conversation with people you like, thus you will be able to get to know them better and find out if they are from your area. Follow your heart and you will definitely find your friend on our website!
At this point, we kindly ask you to contact us via Support@Matchtruly.com as soon as possible and we will be happy to assist you with the difficulties that you have experienced.
We hope to hear from you soon.
Kind regards,
Matchtruly Customer Support
Match truly sucks $#*! they are the worst dating site in this world and believe Me they are a big Fat prices and the customer support is a lowlife piece of human garbage and I would just stay away from match truly.com and I would Not believe anything what the customer support says because they are a waste of life and I was on this website for over a year and I've spent over 12.000 thousand dollars on this phony website for Nothing and the lady I was talking to before her Name is Anna and she is a master scammer and she is a complete liar and she is a big Fat scammer and I would just stay away from here and Anna is a liar and she is Fake and here is here I'd number is ******* and this lady is phony and she is a lowlife scammer because she is No good at all she wasn't serious about Me and she took advantage of me so I've spent over ******* dollars on this fake lady for Nothing and she wouldn't talk to Me off the website but she wanted to communicate with Me through the website and wanted me to spend more money on credits just because she was to good to talk to Me off the website but I don't understand why would she confirmed my contact request if the stupid lady wasn't interested and she is a scammer and a lowlife liar that she really is and I've found out that she works for this company match truly.com and she is a representative customer service person and she works for this company herself and she is an employee of this website and I just found out about it yesterday and I couldn't believe it because she works 16 hours a day 7 days a week and she is always online and I found out she was working for this company for a long long long time and she works on the chats and she is the chat operator and she is a big time scammer so you guys better stay away from Anna because she will stabb you in the back just like she did me and she is Fake. And the customer service are a big piece of garbage and they are Nothing but big time scammers and they are trash and even worse she also has a husband she is a married woman and I've done a background check on the lady Anna and she has been married to her husband for over six years Now and she wasted my time and money for Nothing and now I am very upset about that and the customer support will not refund my money back off this Fake website unbelievable
It's seductive and sophisticated fantasy, but even if you want an ordinary fling you can't get it on Matchtruly because it's a fraud to drain your credit card. Girls are nothing but paid employees who want to take your money and they use all methods and instruments for this. They are not looking for serious relationship as commonly stated that's why it's impossible to have a real date with pretty much any of them. To cut it short, one out of hundred women may be real on Matchtruly, but finding her is like squeezing water from a stone.
Scum site it was an employee I was talking to asking for money for her son she was poor robbing people for money
This is Maria, 29 [ *******] aka Maria Pavlukhina. She is married and has a 5 years old son. She swill lie to you about everything including her country of residence.
Tip for consumers:
Do not sign up!!!
Products used:
Dating website. It’s a paid per letter website and it is a total scam.
Gain trust and grow your business with customer reviews.
Dear Joe,
Thank you for taking the time to express your thoughts and share your feedback with us!
We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?
We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.
There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.
We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.
If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.
Our main goal is to provide you with the best service and your satisfaction is our priority!
We’re here for you anytime. Contact us via support@matchtruly.com if some questions pop up. We will be glad to assist you.
Many thanks,
Matchtruly Customer Support