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    Mattress Next Day

Ratings On Other Platforms

Trustpilot
4.7 / 5
Reviews.io
4.7 / 5
Corporate Values

Overview

Mattress Next Day has a consumer rating of 3.95 stars from 280 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Mattress Next Day most frequently mention good quality, great service and quick delivery.Mattress Next Day ranks 5th among Mattress sites.

  • Returns
    13

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
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5
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What reviewers want you to know

Positive highlights

  • Very easy to order, Great next day delivery would definitely recommend and use again so far love our new mattress

Critical highlights

No critical highlights yet

How would you rate Mattress Next Day?
Top Positive Review

“Great Service”

Jacqueline C.
6/10/20

I ordered the mattress afternoon, I was kept informed of progress - I wasn't able to be at home on delivery - had a call from the gentleman delivering - asked him to put it in safe place - which he did - he was extremely helpful - mattress really comfortable - 5 year guarantee - altogether if only everything worked out so well! Thanks all - Jacqui. ( Can't add the photo - someone in bed!)

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Top Critical Review

“Avoid! I've had to initiate small claims court.”

Ange A.
7/22/20

Within 5 minutes of the mattress arriving I phoned to request collection and refund. Mattress does not resemble, description of "Orthopaedic support", and the quality is dreadful. The springs can be felt through the alleged "memory foam". I have to pay £100 to return them, then they will take advice from their manufacturer who may refuse the refund. Customer services just email clauses from their T&Cs so I have today initiated small claims court to receive a refund and get the dreadful mattress removed, it is not fit for purpose.

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Reviews (280)

Rating

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Reviews that mention popular keywords

day delivery (18)
jacquelinec232
1 review
0 helpful votes
June 10th, 2020

I ordered the mattress afternoon, I was kept informed of progress - I wasn't able to be at home on delivery - had a call from the gentleman delivering - asked him to put it in safe place - which he did - he was extremely helpful - mattress really comfortable - 5 year guarantee - altogether if only everything worked out so well! Thanks all - Jacqui. ( Can't add the photo - someone in bed!)

davidt1179
1 review
0 helpful votes
April 1st, 2020

Bit of a stab in the dark as had not heard of this company before. Got a great deal an ex display bed. Just paid and it was delivered when requested. Although display it was in as new condition with no marks or scuffs etc. Very pleased. Thankyou Mattress Next Day.

ag193
1 review
0 helpful votes
July 27th, 2020

I ordered a mattress & divan base for my father coming home from hospital, and I chose this provider because it appeared they could deliver in the short timescales I needed.

I ordered over the weekend so the next available date I was presented with was a Tuesday for delivery to my dad's postcode - great!

Alas following the order there have been a catalogue of errors which have caused a lot of inconvenience and stress to me and my
Family - not what you need when a loved one is ill. We had to put my Dads Hospital Release back several days due to lack of
Delivery. After assurances the mattress would arrive Thursday, it didn't. Dad got home still very delicate and had nowhere to sleep. Nightmare.

Six working days later and the mattress has
Still not arrived, despite several assurances
That it would be there on day X or (when that
Didn't happen) day Y. Then they find out they've misinformed you but make no attempt To contact You so you can prepare/mitigate using the new information - they wait for you to call them when The next deadline passes and still no mattress. These guys tell you anything to get you off the phone, won't put you through to a manager to escalate and don't Problem solve to try to fix the problems they create.

Order a mattress from them at your own risk! I have no idea when mine will arrive.

angea12
1 review
2 helpful votes
July 22nd, 2020

Within 5 minutes of the mattress arriving I phoned to request collection and refund. Mattress does not resemble, description of "Orthopaedic support", and the quality is dreadful. The springs can be felt through the alleged "memory foam". I have to pay £100 to return them, then they will take advice from their manufacturer who may refuse the refund. Customer services just email clauses from their T&Cs so I have today initiated small claims court to receive a refund and get the dreadful mattress removed, it is not fit for purpose.

gabrielab46
1 review
0 helpful votes
July 15th, 2020

I needed to urgently change my mattress, I found Mattress next day, I chose one according to my budget and bought it. Then I discovered that it would not arrive the next day, so I contacted them and they explained to me that I had to check that the mattress I chose had stock (a green tick appears below the image) and they allowed me to change it, there was a small difference in money that was refunded immediately.

I think the mattress is good value for money, it came wrapped and it was very easy to take it apart. I sleep much better on my new mattress.

robm370
1 review
0 helpful votes
May 11th, 2020

I had used mattressnextday.co.uk before when I needed to replace a mattress in a room I was renting while working from home a couple of years back. Impressed by the quality and service I got back then, it was a no-brainer where to purchase a replacement mattress for my home. True to form the mattress arrived when specified and it was of the same great quality I got before.

eileeng75
2 reviews
0 helpful votes
May 11th, 2020

Was looking for a quality mattress at a reasonable price. I saw this and ordered the King size.
It was delivered within 2 days and our old one removed.
It was evening when we unpacked it, so we only waited 3 hours before sleeping on it.
It's firm but soft. By that I mean, it's supportive but cosy. We had the best sleep we'd had for ages. So pleased we purchased this.
I wouldn't hesitate to buy this brand again or use this retailer again.

ritab304
1 review
3 helpful votes
January 24th, 2020

Next day delivery was great and they took away our old mattress which really helped us out. They was also cheaper than another mattress site online. So win win i guess

Tip for consumers:
Room of choice is great along with the removal of the old mattress

Products used:
Mattress and room of choice delivery

Service
Value
Shipping
Returns
Quality
nicolar46
1 review
0 helpful votes
June 28th, 2020

I ordered an orthopaedic mattress and am very pleased. I ordered on a saturday evening and it was delivered on the Monday. Can't complain at the quick service. Well done to the whole team for getting everything organised in these difficult times due to covid. The mattress is very comfortable. I'm a very satisfied customer..

tessb22
1 review
0 helpful votes
August 7th, 2020

Order daughters small double mattress, confirmation of next day delivery by email. Morning of delivery received confirmation text for delivery time, then 30 mins to delivery they called and confirmed exact arrival time. The two delivery drivers where polite, informative and very helpful.

They in wrapped mattress from its double layer of wrapping and offered to carry into room required.

Can not fault the service or products, superb will be using them again for our next mattress.

juliec821
1 review
0 helpful votes
February 26th, 2020

From ordering mattress to it being delivered everything went smoothly. I like that you can pick your day, you get a 2hr timeslot but they you keep you informed right up to delivery, the 2 men were really nice, would definitely recommend

davidc3112
1 review
0 helpful votes
May 9th, 2020

Ordered on a Sunday delivered on the Tuesday. Kept fully informed of delivery progress right up to the last hour. Good quality mattress (heavy btw, so two people needed to handle it) delivered rolled up in a box which was great as it took up less space prior to laying it on the bedframe. Good medium firmness, have been using it for a few weeks now and it gets better and better.

All in all a good experience and I would use them again.

simonm218
1 review
0 helpful votes
July 28th, 2020

My Matress arrived on the day and time declared by delivery partner Panther, although their final communication told me that it had notvarrivedvst their delivery depot in thine to get on the van.
Dealing with 'Mattress Next Day', was a good and easy experience with next working day delivery as promised. The matress itself was comfortable as expected, but took a couple of bad night's sleep to get accustomed to it. All good now though and sleep like a log

tammys447
1 review
0 helpful votes
April 27th, 2020

Super fast delivery and very polite and friendly delivery driver's. Very easy to purchase online and confirmation of your purchase was fast. Great communicate with delivery times and also received a call when the driver was close. I would definitely recommend 5 star service Thank you.

judys515
1 review
1 helpful vote
January 30th, 2020
Verified purchase

I needed the mattress quickly as the old one was being returned under a 100 trial and was not satisfactory. The price was excellent, delivery very quick. The gentlemen delivering the mattress kindly took the mattress upstairs for me (I wouldn't have been able to move it, it is very heavy). Very pleased, thank you

sharonc824
1 review
0 helpful votes
June 28th, 2020

I ordered a mattress for my mum and I was very impressed with the whole experience! Website great! Delivery spot on re date, time and delivery guy! Product as described and my mum thinks the mattress is great and she said "Best night's sleep I've had in ages and I still can't believe it because the mattress was quite cheap! I'm really pleased!" I'm sooooo glad I came across this site by accident and I will definitely use it next time I need a new mattress.

risam
3 reviews
12 helpful votes
November 4th, 2020

I ordered a grey Soulsleeper mattress specifically because it was grey. When my mattress arrived it was entirely white. I contacted mattress next day and was entirely fobbed off 'T&M's' apparently mean they do not have to send the colour you ordered. Very disappointed after contacting customer service. Was told I could send it back - at my own expense - once out of the box and it has puffed up - obviously this is a non starter. Fuming and unable to get any meaningful response from mattress next day.

janeg370
1 review
0 helpful votes
May 27th, 2020

Great website. Arranged delivery for the next day which went very smoothly.
Altogether great service.

mikeb1661
1 review
3 helpful votes
September 7th, 2020

We placed an order with this company and a year later will be taking legal action against them. My wife rolled over in the night and I sharp piece of metal ripped through the mattress cutting her arm. We spoke to the company to seek a reselution who told us we could face a lengthy wait for a new mattress, choose a cheaper version or pay more money for a different one. We will instead be taking legal action against the company.

natashaw93
1 review
0 helpful votes
July 4th, 2020

Bought this mattress as the one ordered from amazon was a no show and my teen needed it ASAP, decent mattress for my son, no complaints from him so happy days.

Was also so happy with the swift delivery that I ordered another one from them.

Highly recommend!

jo208
1 review
3 helpful votes
January 28th, 2020
Verified purchase

Great mattress for the price. We have this mattress already and its very comfortable. Bought another for my teenager. Applied a discount code and got extra off so very happy.

connies612
1 review
0 helpful votes
April 25th, 2020

This company has literally made my sons dreams come true and cushioned this isolation like the comfiest of snuggly mattresses. The speed of delivery nearly knocked me unconscious! Luckily, I had this mattress to fall back on. Spring forward, fall back, your house needs a mattress from MattressNextDay.co.uk... As Bad Barbie would say "HOW BOUT THAT?" (yes, I tied to rhyme)
Peace & Zzzzz's.

binitak5
11 reviews
0 helpful votes
November 15th, 2021

After lots of search found this site, they have good quality mattress. Different varieties according to our need. Comfortable to sleep, relaxation, peaceful sleep.

sashae12
1 review
0 helpful votes
June 21st, 2020

Excellent service, customer service was very helpful and rectified my mistake straight away, delivery guys where great and even helped me take mattress inside my house, would definitely recommend

karenn358
1 review
0 helpful votes
June 14th, 2020

Great and friendly service and delivery men were wonderful. It was during lock down so they made sure they kept there distance yet still was able to take my old mattress and put the new one in the room requested. Very quick delivery very pleased will order again if need any more beds, mattresses. Thank you

Q&A (3)

Answer:

They lied to me, where rude via email, sent me a mattress which had another person's address on it which leads me to believe I was sold a second hand mattress, then on top of all that I had to pay £93 to return it because they don't offer returns, had to hire a courier to collect it, they are the worst online business I have ever done business with I advise people to stay away!

By jay b.
See more answers (11)
Answer:

Next day delivery is next day from dispatch, same as it is with all companies - it does not specifically mean next day from when you order (though some companies try and keep to that, that's not what it means or what they're promising). It means "when it's put in the delivery van, you'll get it the next day". It's not deceptive.

By Richard I.
See more answers (2)

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About the business

Get big savings and find everything you need for a perfect night's sleep with MattressNextDay. FREE 24 hour delivery is also available on orders over? 150!

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jamiel259
Mattress N.
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280 reviews
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