MaxNovelty

Ordered three paint by number kits on March 31st. Said 4 weeks, understandable since they are in China. After almost four weeks no tracking information was provided. Contacted customer service on 4/21 said 48 hours, no response in 48 hours so followed up. Customer service responded on 5/21 (one month late) saying they had sent my package and tracking would update in 5-7 days. Tracking says it's been processing since 4/23. This company is definitely a scam.

Order 3 in March. A lot of money for us. Kids pondered over their selection eagling awaiting their arrival. Didn't think it would be a problem, always and still advertising on FB. Sent lots of follow us, obviously no response except one with a means nothing generic tracking code' does not work and the still have cheek to promotional material. It's been four months. Not sure what to. Do next

I got sucked into ordering items for my daughter to give to her for Easter which was April 12th. I STILL do not have my items and it's June 11th! They rarely respond to emails. There's no "customer order number" that I can enter that their online site will accept. Merely a charge to my bank account. I've requested a refund multiple times. I have zero recourse. They have my money and I'm FURIOUS! This company should be put out of business.

Ordered 3/31/2020. Thinking what fun this would be while quarantined. Charged $50+ dollars very next day. It took 3 weeks to get a supposedly fake tracking number. Every time I check it says unavailable. I'm so aggravated. Here it's now August, still NOTHING. I've gotten two emails that said it has been shipped. I will be shocked if I ever get them! Don't order from them! How are they allowed to constantly advertise throughFacebook? I constantly get promotions via email from them!

I ordered a kit for my granddaughter on 4/2/2020. As of today, 5/22/2020. I have contacted them several times telling them to just refund my money and they are ignoring me. Save your money, DO NOT ORDER from this bunch of con artists. Total scam. All of their good reviews have to be fake. These are the type of people that ruin it for legitimate on-line businesses.

One star is too high! I understand during this time companies have higher than normal volume but this company is horrendous! I have sent three emails inquiring about an order I placed in 4/4/20 without any response. I never received any updates about my order or delays. I read on BBB that this company had exceedingly long delays in deliveries and poor customer service and as of 2018 they had not received a response to their inquiries. The problems with this company existed way before the pandemic! Buyer beware!

People do not make any purchase from them, they are scammers, they are taking money, but you will not receive your item never.
I bough from them one item on March 2020,
And today already the end of September, i emailed them 2 months ago asking them whenever i csn receive my item, they replied that that the item will be for a delay, but exuse me 7 months...
Also, I emailed them a letter asking to return money back- No Response.
This is my first and hope the last one bad experience.

This company is non responsive and whether or not you get the item you purchase is a toss up. Some say "be patient because you'll eventually get your paint by number". Be patient? This huge delay has nothing to do with Covid. At least since mid 2018 there are reviews and complaints re: slow shipping, not receiving products and little to no communication. They has a US business address in Rhode Island and a BBB rating of F. I continue to get at least 3 emails per week marketing their beautiful products. My need for the items I ordered is LONG GONE. Big regret.

This website is a scam! I ordered 2 paint by numbers and never received them or any tracking number!

I've sent several email requests for updates and NO RESPONSE. They are stealing people's money and there's nothing we can do except warn others.

I ordered two paintings on 4/16/2020. Today is 5/26/2020, still no merchandise. I have E-mailed twice and still no response. I believe the shipment comes from China because I was charged a rate exchange. Stupid me!
A $39.00 mistake! Only furthers my belief to buy USA products.

So disappointed I ordered. Reached out to the company 3x, didn't want to believe it's a scam. However, no response, no delivery. Damn, how much money are they making by scamming us! Stay away, wish there was something else I could do besides write this review to avoid others falling for this nonsense like I did.

I ordered a painting in April, so did my Mother. She got hers a couple weeks later. I got mine almost four months later, in August. I emailed them, at least three times. No response until almost three weeks after I finally received it. I had already bought a replacement painting from Amazon, which of course came in two days. Will NEVER use this company again, EVER! I wanted to leave a review on their website but they don't have a spot, or at least i couldn't find one. I will keep looking. This experience has left such a bad impression on me that I will continue to try until I post that review! People should be warned!

I placed my order on March 31,2020. The estimated time of arrival that I was given was 2-4 weeks due to the pandemic. It is May 21 and I have not received my order. I have written at least four emails requesting information and have received no responses other than auto-response replies. Not only have I not received my order and lost my money, the company does not even respect me as a customer enough to reply to my emails. I would warn against ordering from this company. I wish I had seen the other warnings before I ordered.

Ordered in April. Its July 9. Never received. Lots of emails with bogis tracking numbers. Do not recommend at all. No cooperation in getting the merchandise I paid for. Not reputable. $20 mistake but big lesson learned.

I ordered one kit on April 11th never received it or a tracking number. I have reached out to them with no response. What a scam company from China. They do not deserve one star rating.

Ordered April 9th, 2020. Never received them. They were gifts and everyone I purchased for is extremely disappointed and very angry. I go out of my way to let everyone know this so called company is committing fraud. This is especially Appalling when the world is in such financial hurt.

Ordered 2 paint by numbers in March. Every time I've tried to follow up they send a generic response that it's in transit. I don't believe any of us will ever see our orders arrive and meanwhile this scam company is laughing g all the way to the bank! DON'T FALL VICTIM TO THEM!

If I could give Zero I would! Ordered back at the beginning of April. I completely understand the affects of COVID. But I don't except no responses to my emails. I dont accept removing your Facebook account because Customers are reaching out to you asking about their orders. With all the "We Can Get Through This Together", this Company doesnt subscribe to this. I don't expect to ever receive my order! They send me emails with other offers and deals and I laugh! DONT BUY FROM THIS COMPANY.

This is some sort of a scam. I ordered my product months ago and never received anything besides tons of emails trying to get me to purchase more imaginary product. They sent me a tracking number that doesn't work. I've files a claim with my bank as that's the only option I have left.

Ordered 2 paint by number pictures in 15/4/20 and card instantly debited, and confirmation email received, 31st July and numberous emails, and still no goods. Tracking number is crap as it has not shifted since 28/4/20. All i get is a standard email blaming covid for delay. Do not use this company

Ordered 2 paint by number sets on 4/10. Credit card charged on that day. As of 6/27 have not received order and no response to 5 inquiries. Going through credit card company for refund. But still getting new offers via email. A total scam.

They even have a Facebook page that's full of fake posts. It's quite elaborate buyer beware. It's thievery.