• Mecari

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Overview

Mecari has a rating of 1.4 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Mecari ranks 121st among Auction sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
How would you rate Mecari?
Top Critical Review

“Suspension of account”

Kimberlee A.
2/25/22

I have had very positive experiences with sellers on Mercari. I logged in the other day and it said your account has been suspended indefinitely?!?! I had 58 5 star reviews. I had done absolutely nothing wrong! When I tried to find out why I have never received a response. You can't talk to them or contact them. I deleted the app I don't want to do business with a company like this.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user kimberleea12
1 review
0 helpful votes
February 25th, 2022

I have had very positive experiences with sellers on Mercari. I logged in the other day and it said your account has been suspended indefinitely?!?! I had 58 5 star reviews. I had done absolutely nothing wrong! When I tried to find out why I have never received a response. You can't talk to them or contact them. I deleted the app I don't want to do business with a company like this.

Tip for consumers:
Beware they can suspend your account indefinitely for no reason whatsoever!!!!! You won’t be able to like, buy or sell anything until they say otherwise.

Products used:
Christmas items, throws, purses, wallets, home goods

Service
Value
Shipping
Quality
Thumbnail of user blakep63
14 reviews
30 helpful votes
November 4th, 2021

Mecari is a scam site who will rip you off of over 500 dollars for a product that won't even work. Mecari has no refund policy and will steal your money.

Tip for consumers:
Do NOT use Mecari

Thumbnail of user beverlyh194
1 review
0 helpful votes
April 16th, 2020

They have no ethics about sellers or service. Since their transactions are done via the interstate I will surely let the Feds know how they operate.

Thumbnail of user maryr3151
1 review
0 helpful votes
September 8th, 2022

Mecari gave me a coupon for an item I did not receive. I used the coupon amount for two more items, a watch and an alarm clock. Seller accepted my bid on the watch. The seller did not receive his money because mecari did not pay him for the watch they credited me for the watch. The seller then turned around and refused the sale because he can refuse a sale if has occurred in less than 24 hours. In the mean time Mecari counted the coupon against the failed watch purchase. Before this happened with the refusal of the watch sale, I purchased an alarm clock. Rather than giving me back the credit that Mecari offered me to begin with, they counted the failed watch purchase against the credit they gave me towards the purchase of the alarm clock. The alarm clock was totally defective. Don't use this site.

Tip for consumers:
Don't use this site. Managers fail to back their buyers and sellers

Products used:
None. Alarm clock I did receive was defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user knoth1
12 reviews
31 helpful votes
May 16th, 2022

ANOTHER SCAM SITE SET UP TO MAKE THE SITE OWNER MONEY. EVEN IF THEY KEEP YOUR MONEY FOR ONE DAY AND GIVE YOU A REFUND THEY HAVE MADE MILLIONS ON INTEREST.
TRIED TO PURCHASE TWICE IN PAST YEAR. BOTH TIMES DID NOT GET ITEMS PURCHASED.

Tip for consumers:
Do not use Mecari horrible site. no support no person answering phone, never got items purchased. TOTALLY A SCAM SITE

Products used:
BELT BUCKLE

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshuaw410
2 reviews
2 helpful votes
July 29th, 2020

I was offered a 5% coupon. Im worth more than 5%!
ME:
Why? No message back, nothing...? I never said reserve... i was the highest bidder. Then cancel only after i did what you ask for... I PAID IN FULL just ask. Only for 12 hour cancel UNPROFESSIAL period... horrible business and the site should be ashamed! 0 stars

Rings deal:
This is hooked up in my car and shouldn't have even been active that amp is worth over a grand i not going to sell it for pennys and to be honest I don't care if the site puts 0 stars the amount I would have got after fees is not worth me selling it for that amp is rare and I'm not selling it for pennys sorry but mot. Sorry thank you for your interest tho
" IS THIS FALSE ADVERTISING?" THIS HOW THE SITE HANDLES THINGS WITH A 5% COUPON! What an insult and waste of time

TEAM MECARI:
Hi Joshua,

Thanks for reaching out to us! I listened to the voicemail that you left with us about the item Mmats 3000. 05 Old School Beast.

It looks like the seller canceled because of the item on hold for someone else. We refunded your original form of payment. Please allow 510 days for the amount to appear in your bank account.

Rest assured, our Moderation team monitors cancellations closely. If this seller has an unusually high cancellation rate, we'll follow up to ensure other buyers don't have the same experience.

Please don't hesitate to reach out to us if you have any questions.

Best,
Mitch
Team Mercari

Hi Josh,

I appreciate you for taking the time to contact us. My name is Ash and I'm sorry to hear that you had an issue with your recent transaction.

I completely understand where your frustration comes from. I truly wish we could prevent sellers from selling items they don't intend to ship but we strive to make the platform a good buying experience for all and will take the appropriate actions necessary again those who cancel a lot.

Please remember this is a peer to peer platform and we are unable to force sellers to ship items off or control their business practices. Rest assured, our Moderation team monitors cancellations closely. If this seller has an unusually high cancellation rate, we'll follow up to ensure other buyers don't have the same experience.

As a courtesy, I have issued a 5% off coupon just for you. Please be advised that it is only applicable for $20 items and up.

I do apologize for the inconvenience and confusion that this may have caused you and hope that your next transaction will be much better.

Please don't hesitate to reach out to us if you still have questions.

Best,
Ash
Team Mercari
This was honored by Team MECARI

ASK YOURSELF IS THIS FALSE ADVERTISING?

Tip for consumers:
be cautious!!! this review is very explanatory of how things are handled when their was obvious false advertising!

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