Mercado Libre MX

I purchased a $70,000 (peso) item. It was never received. Mercado Libre said it was delivered April 7,2023 after I provided the carrier with a password. I never received a password from Mercado Libre. The seller opened a claim *******771) that Mercado Libre declined because their record indicated it was delivered. No proof of delivery was provided to me. I unsuccessfully tried to message and call Mercado Libre. Thankfully, so far my credit card has not been charged.

They kept my money after a canceled order.
They were able to pull my money from my account but after the cancellation they cannot return the money into my account because it's not NATIONAL yet they were able to Pull my money out?
Now I have to ask someone in Mexico who trust if I can transfer that money to their account before it gets lost. How can that make sense?
This is a $#*! of a website. Hope it gets canceled one day!

Excelente servicio a los compradores. Yo me siento muy contenta de comprar en Mercado Libre.
Yo vivo en US y me gustaría es poder apuntar mi teléfono de US. Cómo puedo hacerlo? Por el momento tengo el de mi hija pero yo quiero agregar el mío.

I ordered some items on June 5,2020 and cancelled the next day because I feared they did not deliver to my zone in Mexico. I have never received a refund even though they said I would within 15 days. Their website is difficult to use and my questions are never answered. I am going to have to go to my bank and see if they can cancel the charge from this fraudulent organization.

The Worst internet buying experience EVER
They advertise items not in stock and refund thru Mercado pagar! Then You cannot get your money put on Libre again. All Espanol so you can not figure out anything even mexican speakers cannot figure out what they tell you mumbo jumbo crap! Stay Away if you want to keep from being Ripped Off!

I wanted to buy a pick up truck. I saw all the guarantees. They were all false. In the end I lost my money that I used to secure the truck. At least I didn't lose the cost of the truck. Which certainly wasn't from their help. Then when I went to buy some other products, which I had bought before, I was required to run though so many hoops I finally just canceled the order. Not to mention the run around I got on the phone. At least 2 hours of ridiculousness.

Buena idea? I am not sure. Mercado Libre es pesimo en todos los aspectos. Super desorganizados en cuanto al servicio al cliente. No protejen el dinero del clientew. Cierran casos, cuando el cliente no esta satisfecho. EBay aun tiene una reputacion buena. Mercado Libre es una horrible experiencia, y al final una perdida de tiempo. La espera, los problemas, el hecho que no hay contacto directo y al final no solucionan nada, dejando al cliente sin dinero y sin producto no es aceptable. Por cierto que la pagina de serviso al cliente lleva a mas productos y promociones. HORRIBLE experiencia.

Pedi un saco y me cancelar a 3 días de recibirlo ya sin tiempo para pedir algo más en 3 días que lo ocupaba yo me confié. Hace unos meses pedí una camisa Tommy Hilfiger cara y no era original.

Canadian living in small town in Mexico. Have used MLmx for years and with few exceptions never been disappointed. The few items that were faulty I had my money returned to my bank almost immediately without the need to return the item. Delivered in time promised even during this pandemic. My name is Storm and live in Taxco, Gro. Mx. I belive that most negative comments are from competitors.

@ML_Ayuda ESTO ES LO QUE PASA CUANDO NECESITAS AYUDA URGENTE PARA CAMBIAR LA DIRECCION DE ENVIO EN ML. NO TE AYUDAN PARA NADA! Y NISIQUIERA TIENES LA OPCION DE CAMBIAR TU NUMERO! NI TAMPOCO PUEDEN LLAMARTE! YO CONTACTE AL CHAT TODO CHAFA Y LOS MEDIOCRES SOLO LO CERRARON DESPUES DE DECIRME QUE SEGUN ME IBAN A ENVIAR UN FORMULARIO PARA CADA PRODUCTO Y ASI PODER CAMBIAR LA DIRECCION DE ENVIO YA QUE LOS INDIOS NUNCA LLEGARON EL SABADO COMO HABIAN DICHO, Y AL FINAL LO REPROGRAMARON PARA ENTREGAR ENTRE HOY LUNES Y MANANA! SOLAMENTE LLEGARON 2 DE LOS 5 PRODUCTOS QUE HABIA PEDIDO
QUE VERGUENZA DE GENTE
ANEXO LO QUE LES ENVIE POR SU OPCION "ENVIAR MENSAJE" Y ANEXO LO QUE RECIBI, DICIENDO QUE TARDAN 24 HORAS PARA RESPONDER.
Y TAMBIEN ANEXO AL FINAL EL MENSAJE QUE SALE CUANDO DAS CLICK EN LA OPCION "QUIERO QUE ME LLAMEN PORTELEFONO" Y TE HACEN ESPERAR MAS DE 1 MINUTO PARA FINALMENTE DECIR "LA COMUNICACION FALLO". MAGICAMENTE TAMBIEN, SI TE TARDAS SOLO 1 MINUTO EN SELECCIONAR UNA OPCION SIMPLEMENTE TE SACAN DE AHI CON UN MENSAJE DICIENDO "EL ASISTENTE VIRTUAL FINALIZO"Y DEBES VOLVER A INGRESAR!
POBRES MEDIOCRES
TAMBIEN ANEXO INFO ACERCA DE LOS VENDEDORES YA QUE NO SE PUSIERON LISTOS PARA LLEVARME MIS PRODUCTOS A TIEMPO
PERO BUENO, SON MEXITCANOS, ESO LO EXPLICA TODO

It is nothing but a headache. From the order to the delivery, if you are lucky to get it after weeks and weeks of waiting it is nothing but a headache. They ship with the worst companies, Fedex and Estafeta. I would be surprise to see if those guys knows how to tie their shoelaces let alone to deliver a package on time. Garbge, discusting, nothing but a pain in the rear end. Stay away

Mercado/estafeta prepaid shipping was not enough $ to ship? So pay or sanction and bad reputation

Pésimo servicio al cliente, no contestan ningún medio de servicio al cliente. Hice una compra el Jueves en la noche, es lunes en la tarde y siguen sin aceptar o rechazar mi pago. No me han dado respuesta por ningun medio y es extremadamente dificil contactarlos

The guarantee from mercado libre is a joke. I received a computer with a bad cable so I couldn't even charge the computer. I sent the computer back. I saved the documentation. I took video tapes of the problem and they just dropped the claim and forgot about it. Now I can't get ahold of anybody on the phone or otherwise
I don't know how these people stay in business

Me encanta la mecánica y facilidad de compra de MercadoLibre también el envío de un día a otro a precio bajo es algo que se agredece mucho, aunque hay que tener cuidado con elegir el comprador correctamente. Lamentablemente las páginas chinas permiten encontrar muchos productos a un precio mucho más bajo, que si a uno no le urge es preferible esperar el envío y pagar la mitad de precio o incluso menos, aunque la confiabilidad de comprar por MercadoLibre es mucho mayor, así que para personas que aun tienen dudas de las compras, es la mejor opción en México.

This website is a SCAM AND FRAUD. They give me another product that I did not order and they did not allow me to return back my money nor the product.

BE AWARE!

No compren x mercado libre en CANCÚN cuando llega el paquete te mandan dirección incorrecta para recoger, cuando lo encuentras está en un changarro (ferretería Trupper)sin internet, y finalmente cuando logramos tener el QR te dicen que no ha llegado el paquete después de media hora de estar en ese cuchitril

1st time I've use medicago leave ray and it was the worst experience ever apparently package was on his way to live waited another extra day still on its way and still hasn't arrived I would never use it again worst service ever. If you are not in hurry for your package use melchardo Libre. They are not reliable never on time

I made a purchase. I paid at OXXO. Within minutes the transaction was cancelled. No opportunity for a refund exists. Mercadolibre Is a criminal organization.

Don't buy any electronics or anything over 100 dollars on. This website is inconsistent with everything. I bought a samsung tablet for my girlfriend mother for her birthday. The first seller never answered once he got the money. Good thing I had mercado pay protection and I got the money back. Mercado Libre never did anything to this seller and he still selling on their website. Did the same happened with another seller. Seller took 6 days to give me my money back. Make things worse Mercado Libre traps their money the seller gives you back on their website to either buy more products that they sell on their website or transfer to a mexican bank. The problem is that, I am American and used American bank card to buy the tablet and their is no option to transfer your money back to your account to which you paid. I bought some other stuff prior to this but nothing expensive and they arrived just to be fair on time. Also they in no customer service line available to call someone if you have a problem. My recommendation is DON'T TRUST this website and don't buy anything unless you have MERCADO PROTECTION.

I have been trying to set up an account for a day. Bizarre. I am Canadian, thought I could use my Permanente Visa.- No go. Site will not allow you to remove the front page and start over.(Stupid) Had to put in a NEW email address, then use my Passport. That worked-then they want a picture of me from the computer screen. 10 times, "to much light and other reasons for a "Try Again" message. Each one taking 10 to 15 seconds- no idea of what is happening. (I have taken 100,000 photos +, never anything like this). This is absolutely insane. It Never worked, so thought I would check "reviews". Now I will forget ML,- I had intented to buy a 5TB, External HHD Drive.
Too bad it is such a screwed up site. It needs help-bigtime.(PS- Did not seem to be anyway to contact ML to ask questions)

I tried to buy a single thing today and the vendor asked for copy of the original ID plus selfie
And then it said that the credit card was rejected!
Seems that it is a fraudulent operation behind, of course

This website is a complete scam. I messaged a seller asking for shipment to the United States since they seemed to be fine doing it for someone else. Ironically enough, now they're claiming they don't ship here when they already had. How can you do business selectively like this? This isn't the first time this has happened here either. Horrible way to run a business