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    Mercari

Corporate Values

Overview

Mercari has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Mercari ranks 266th among Food & Drink Other sites.

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How would you rate Mercari?
Top Critical Review

“No customer service”

Danielle M.
5/5/20

No customer service, if you have a problem they quit answering emails. No returns... don't look at pictures, say they don't receive

See critical reviews

Reviews (2)

Rating

Timeframe

Other

daniellem20
3 reviews
3 helpful votes
May 5th, 2020

No customer service, if you have a problem they quit answering emails. No returns... don't look at pictures, say they don't receive

bethi33
1 review
0 helpful votes
January 26th, 2020

My item I shipped via fedex through mercari was damaged. Mercari made claim to fedex and kept, the $35 never paying me for the loss of my merchandise. Their excuse was I didnt use bubble wrap. Yet they submitted claim got paid and kept it

Q&A (1)

Answer:

Good luck. You can only message and then only if it's a faq. You never get to talk to a person. Only contact is by message and the remit an answer you dont get to reply because the minute they reply its marked case closed problem solved

By Beth I.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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