Merrill Edge

They are inexperienced, they are incompetent, and they make it almost impossible to get your money out of your account. You have to jump through days of hoops to get any money out. If I could give them a negative number I would

My advice to anyone that has to call these people to make a transaction on your portfolio is to get your favorite beverage, and pop corn if you like, and put in a movie, because while your waiting for them, you may be able to watch it in it`s entirety!

God help you if you need a human or forget your password. Had to call to unlock my account… tried the number provided several times, all with "all of representatives are busy at this time"… my record is 2 hours waiting for a person… still no luck! Was going to roll a few MM into an IRA from a prior employer 401k… if you can't answer the phone, how can you invest money? You seriously suck bad!

They lock my account and I can't withdraw I try to call they dropped the ball every time. I still haven't been helped at all even though i've been calling for over 2days until I get help from a web LÊGÃŁRĘČØV.CÖM and get all my money back

I just opened a new brokerage account. I can't even link an external bank account. The page says:

"Site no longs supports"

What the hell does that mean? Can they even come up with a grammarly correct sentence?

When I tried to fill out the online pdf form to link my bank, I can't even put in my account number. It says "The input information is invalid".

This firm should be put out of business instead of wasting people's time.

Been with them for over 15 years. They only get worse. As a Premium Select customer I wait on hold for an hour and then they hang up and on hold again for another hour to be hung up on again. Don't bother with this company. Their new hires have no idea what they are doing. If you need assistance to make a trade, better off not trading as you won't get the share price your looking for due to Merrill's long wait and hold time.

I have been waiting 30 days to try to get my money back out of Merrill Edge. The telephone number is the only way, I am told, to get someone to help me but as of now I've spent more than 700 minutes on hold. I've spoken to two separate supervisors both of whom indicate their hands are tied and I have to continue to wait. They have blocked and put holds on my money for no explainable reasons. I am finally filing formal complaints and hiring a lawyer. Please avoid this company at all costs.

Seems like I need their permission to withdraw my own money. The account rep I dealt with was a complete idiot. Not helpful, just quoting company policies.

MerrillEdge was happy to take my money of over $100,000 which made me a premier customer but they do everything in their power to waste your time and not allow self managed accounts to make money. They basically take your money and treat you like crap and you are locked in with no chance to speak with a person of authority to complain and get resolution. If anyone is interested in doing a class action lawsuit against Merrill Edge. Sign me up Please.

The absolute worst company I've ever dealt with. Poor service, they lie to their own people and when I tried to leave them, for a better company they delayed transferring the bonds for more than 6 weeks.
Steer clear of Merrill Lynch as they are habitual liars and incompetent on top of that.

Garbage company, I've been on hold now for half the day trying to get my account unlocked. Why have a phone number? Just advertise that you are not reachable and you don't practice customer service by any means. You suck Merrill $#*!

As an intermediate investor with over $1M invested with them I find trading and research OK. However, They don't allow investors to be truly self directed as they won't you let trade a lot of stock that they deem not appropriate for you. Half of the stock I try to invest in they don't allow and some of these make no sense. For example, they won't let you trade USO, NFTS, BTCS, JETS, and many many more. If you want to invest in crypto traded stock forget about it. If you want to divest your portfolio across the airline industry forget about it. They will let you invest in Southwest but if you want to diversity across the airline with an ETF like JETS they wont let you do it. Makes no sense and seems arbitrary. I had to move over $1M to ETrade so I can place trades.

Words cannot express how frustrating it is dealing with Merrill Edge. Customer service is nonexistent. Expect hour plus holding times for any communication with them. They try to be nice but are unable to fix anything beyond what can be done by yourself online. Trying to escalate your situation to a supervisor leads to a we will get back with you, which doesn't happen. There is absolutely no advantage of dealing with Merrill Edge over Fidelity, Charles Schwab, or Morgan Stanley all of which provide much better customer service to their clients. Do yourself a favor and bank elsewhere.

My mother sadly enough past away June third 2022. I had to spend 9 months and at least 50 phone calls to get the money my mother (a retired school cafeteria worker for 25 years and my father a factory worker for 41 years). After having our lawyers legal aid fill out the mountains of their paper work and my countless calls to their life services department (what a joke) it was never enough. Either my paperwork was wrong or one of my sisters paperwork was wrong or some other off the wall thing was wrong. Hard to believe since the legal aid filled all of the copies out exactly the same. I had to fax numerals piles of nonsensical documents and then I was required to call them 48 hours after the fax was sent to see if they received it. Several of there employees told me on numerous occasions that if they were overloaded with faxes they would just throw them away which is by the way illegal. I could go on forever about this but we did finally get our money. Oddly enough after receiving the bulk of our money we all received a check for $4.33 and another one for 1 cent. In my opinion a person even thinking about using them for anything would be asking for a long road to no wear.

No matter what transaction I try to do, within the app, outside of app, website etc. NOTHING BUT HEADACHES! Nothing ever goes smoothly! So frustrating! For years...this is. I will be moving our funds out to another bank.

In regards to Merrill Edge
My father passed away in 2019 and I have been working on just transferring the funds into my mother's name ever since. The average waite time to talk to the life services department is 2 hours at least in my experience. They have set up appointment times with me, which means I have to get my elderly mother involved and another person then nobody calls. In my opinion it borders on elderly abuse because of the stress they have caused my mother whom is in 80s. They are happy to take your money but don't think you can get it out easily.

They said there is investigation took so far 2 months,,, calling and waiting 1 hr every time. I called over 30 times and no good answer. Finally they said we dont know how mpore time will take but if you want to take your money out we can remove the restriction and take your money... lost 2 months investing my money because my big mistake mm. The worst nightmare ever. NO Merrill Edge

After a year of owning an investment account with Merrill and constantly calling customer service just to be let down again, I am finally calling it quits and leaving them. I opened an account around this time last year and still have not been able to place a trade. Every time I call them they say "You should be able to place trades, this is an issue from up top but I will let them know and it will be fixed soon". Heard that at least 10 times now. One of them even said she'll call back when it goes through - never heard from her.

We have been trying to get money from our son's account to help pay for expenses. He had emergency surgery this summer and we needed funds to help him with school fees. We have been told several times over the past 3 months that they will send us a check and it will be mailed and arrive in 10 business days. When it gets close we call and there has been nothing done and zero communication about the cancelation. Then we are given another promise just to repeat the process. Hours upon hours on the phone and on hold with zero follow through. We are at our wits end with this.

Getting your money from Merril is like pulling teeth, do not bank here. They are unfamiliar with state laws and employees seem to think they don't work for you. I suggest Schwab.

Not a full set of great tools but enough to make quality transactions with no commission. Very secure

Moved small account to Merrill edge 15k in stock. The market has been moving down for several days wanted to do some dip buying. Linked my bank account to Merrill Edge moved over $50k to trade with. Money not available for 5 business days. Can't place a trade. Ok if that was 20-25 years ago, today other firms will allow trading within 15 minutes. Called to ask about it on hold for 30 min. Tried Chat Line no help tells me I have to call. So if you have an issue don't think your going to pick up the phone and be helped.

They Stopped Message sending service from online account, while other companies are leveraging more and more chat based support.
Their Phone Support Sucks as well. You have to stay on phone for 3 hours at-least. If you step away for am minute and unlucky you have to try same thing again. Also, Their staff has not much experience. Trying to contact since 3-4 months and still no luck for issue of their Trading platform bug.
My advise is to tranfer to another trading platform.