Merry Maids

We requested a cleaning for a upcoming photo shoot, specifically noting that the team could spend extra time in our home to complete an A+, 100%, all corners covered cleaning. What that resulted in was the team showing up early (we were rushed out of the house) and then not even taking the full 4 hour window before leaving early. We came home with a few hours to go before the photo shoot and discovered we had to clean basically everything again by ourselves. Surfaces hadn't been dusted, corners were full of cobwebs, there were easily cleaned stains on the floors that had been missed, and an entire room hadn't been touched.
We took a bunch of pics and attempted to relay our concerns/issues with management, but the result was that the only compensation they could give was discounted/free future cleanings. Considering we'd specifically hired the service to prep for a scheduled photo shoot, the offer of future cleanings when we'd spent almost $500 on a half-assed job after saying "take as long as you need, we'll pay extra" did not interest us. Merry Maids is banned from our properties.

They cleaned ( if you can call it that) for my elderly parents. Dusting was one of the main things, (the cleaners had no time limit). Nothing was move before dusting, they went around things and poorly at that, and at the cost of a whopping $350. I have provided photos.

Mr Rolfe in Kingston Upon Thames
In all my years as a professional cleaner, carer, and support worker in the UK, and the USA. I have known a person to be belligerent, obtuse, lacking in refinement, value nor virtue, crass, and less than useless. Thus not fit for purpose. Existence is futile. This is Mr Rolfe in Kinston Upon Thames.

I gave this company every chance to do well. Ultimately, they failed. And then, Charged my credit card for work not done. I've reported it as fraud.

Proceed at your own hazard with this company.

I have foolishly signed up package for 10 cleanings. First visit was very poor cleaning, only visible part of floor boards was cleaned. They never cleaned a shower, and over all very poor cleaning. The second visit is today at 9:00 am. It is 10:40 am and no show. Stay away from this "business. "

We left a house in very good condition to be cleaned after a move. I have cleaned the house for 4 years with my wife and we know what it takes. We were busy moving so we were not able to watch them but they charged me for 4 hours at $120 per hour when the job should have been done in 2.5 hours if the cleaners hustled and acted like they wanted to get the job done to help the home owner. Very Disappointing.

I had my first cleaning with Merry Maids and I loved it! Wendy's team was right on time for the appointment and got right to work. The job they did was awesome, cleaning everything. I loved that they actually do a wet wipe clean on the furniture instead of just using a duster, you can see the shine on the furniture and they clean everywhere. I will definitely be using Merry Maids again and I will be requesting Team #11 with Wendy and Rosy in the future.

They came, discussed what to do for the hour for 10 min and counted that in the hour. On the phone a few times. One just basically stood by. Out of the entire house they cleaned my mother's room and, if u call it clean, two bathrooms. Powder still by the shower. Prints all over the faucet. Never touched the kitchen, living room, dining room, not the two other bedrooms. No dusting, vacuuming, on anything other than my mother's room. Before they said they were done, not even an hour later, I asked her if she could just wipe down the common floors. She quickly did with the water that was never changed. $160 for ABSOLUTELY NOTHING. My mother paid this bc it's her house but I am devastated that people like this took advantage of her. I ended up cleaning the whole house and cleaning up after what they did. Never again!

Terrible customer service. Save yourself the trouble and DO NOT USE THESE PEOPLE. As a realtor, I often buy a deep cleaning for my clients after we close on their house. Merry Maids charged me over $1000 to clean a 2400 square foot house -- a house that was just listed on the market, fairly clean to begin with. My client even said they worked slowly. I took it up with their management, showing them my client's message, and they were all, "sorry not sorry." They were zero help and I had to keep following up for a response. Again, DO NOT USE.

This com Any is a joke. Of ALL the cleaning I've ever used this one that costs $100-$150.00 MORE than any other cleaning company in Jacksonville and STILL they STINK UP MY HOUSE with their amateur cleaning "talent". They damage items and do t honor their mistakes even though they say as their CREED that they will come back and clean it and make it right! Oh sure, they've never even responded to my request for monetary reimbursement for their damages that they caused! I guarantee this company is going DOWN in a heartbeat. I promise you that! PEOPLE BEWARE of this cleaning company. They'll demand you call with a credit card and expect immediate response but when the tables are turned they will they will ignore you and make more if their excuses. NOT PROFESSIONAL IN ANY WAY and their owner is ARROGANT and full of himself. Please do not use this service. I don't tell lies! THEY DO!

I had a local maid for many years who was independent and I did not like her very much (but my wife liked her). After we did not have her come in for a year during the pandemic, I went online to find a company to see if they would be any better. I knew they would be more expensive for sure, which is fine because I was looking for a professional and quality organization.

My first task I gave to them was a deep clean which they charged $65 per hour for per person. Now I am in favor of a living wage and benefits and I am fine with a profit margin but this seemed really high for relatively low wage workers, but I figured well it is expensive then it must be better.

So first thing that happened was they called an hour AFTER they were supposed to start and said someone was sick so they needed to re-schedule. Now I understand someone being sick but I had a specific timeline and if I were running the business I would let one of my existing clients that they do weekly have the "sick person" issue and have my new client get their house cleaned at $65 per hour. But that was not their judgement. When they finally were able to squeeze me in it was without enough time to complete all of the rooms in the house. So I got a deep cleaning of our house less 3 rooms for the bargain price roughly $900. No apologies, no we will make it up to you, basically those rooms never got deep cleaned. And if I had not followed them around and hounded them there would probably be at least 2 more rooms they would not have cleaned.

So I was quite unhappy to say the least, but I figured that I would give them a couple of regular cleanings to see if things improved. Sadly they did not. While I have no issue with the quality of the work performed when they get to the rooms they promise, the management of the resources and the communication from management is dismal. Last minute calls, changes in schedules and all for 2x what I was paying before. Frankly, I was ready to end the relationship but I was too busy so I brought them in one more time.

The last time they came, there was a minor incident with our dog that was aggressive with the maids. To my knowledge there was no actual contact between the dog and the maids. So instead of reaching out and calling me about the situation, I get an e-mail stating that they were cancelling our agreement to clean the house with no discussion and no courtesy call. I find this behavior very unprofessional and really ignorant of good business acumen. Maybe it is just me but before I sent such an e-mail I would have a phone conversation and discuss the situation and what can be done to remedy it. For all they know we would have been able to arrange for the dog to be at another house during the entire future cleanings.
The bottom line is the management team makes poor judgements and puts their interests before the customers' interests. I would scrub the floor with a toothbrush before I hired anyone associated with Merry Maids again.

Long story short I've never seen a profession if you need to reschedule they get mad and hang up on you the 2nd time they came to clean my house it wasn't even done proper and my house is very easy. They didn't wipe down like 3 of the cabinets they didn't wipe down the countertop and they didn't throw the trash they didn't even wipe down the outside of the refrigerator didn't vacuum the laundry room. Didn't vacuum the bathroom I could go on if I'm gonna pay this much money for this service all I wanted was it to be good I'm not gonna lie the girl that came out the 1st day did an amazing job it seems like after that you don't get what you pay for at all.

Merry Maids was hired to clean my townhome upon move out. They were hired to have 2 girls, for 2 hours at $130/hour for a total of $260 to only vacuum the carpeted floors, clean the wood floors, clean the kitchen & 3 bathrooms. They failed to clean the ENTIRE 1st FLOOR. I would NEVER recommend them to anyone.

Im not sure WHY, but they never answered my request for cleaning, she called me said she would send a quote over and never responded, I called left voicemails, emailed, they totally GHOSTED ME

Iv never worked in such a $#*!y place in my life, from day one Sharon the big team leader (big!) was calling other members of staff, she is so nice to your face and wants to help and be your friend but god do you get to know by the 3rd day, an absolute cow sorry but she was, iv worked for another cleaning company but this one had better days for me, but I have never been told off for washing a 90 year old mans cups and tea pot when I was cleaning the kitchen, she told me infront of all the other staff that you don't do that he'l expect It every time!. We were given no ppe and had to travel 3 to a car through the pandemic... they couldn't careless... now we have their products really bad half the things are watered down or the cheapest they could buy. This is the worst place I have ever had to work sorry but all true in the end I was shouted at in a customers house about deep cleaning even tho I had no training on how they like it and hadn't even started the job so I just left... Sharron you might shout at other people but not me nobody gets paid enough for the way you speak to people, and nobody should $#*! about who they work with... learn some manners!

I'm very upset. This company is a scam! They adjust their prices to whatever they feel and beat around the bush so they can crank up the prices hoping you won't notice! I had a furniture delivery scheduled for that day and had them clean downstairs living/dining kitchen and 3 bedrooms. They sent two cleaners initially and they took 3 hours to clean a half bath and master! My room was almost empty and they took another hour on that then I walk in to see what progress they made and neither was working so I said what's going on they say oh we only have 35 minutes for two rooms so we're waiting and mind you they charge HOURLY. They call me and ask to stay another hour so I asked the price and they say $405 so I said with my $300 deposit and they said yes so I say ok $105 more is not bad have them stay. They sent another girl to help them and only two are working at a time! It's a circus they tell me my cleaning was $405 additionally and call me back to say I'm wrong and the girls don't have to clean the whole time or be supervised! Now I have to leave a BBB review I'm just shocked they've managed to last this long!

3 items were stolen from my home by Merry Maids employees (the only people to enter my home besides myself). This is a huge violation, and one that I would have thought the company would also be concerned regarding, but this was not the case.

Complaint placed with Merry Maids local representative (Deborah Goslin). Debbie was not interested in information regarding her employees, ensuring that this does not happen to other customers, or coming to a resolution. Details regarding stolen goods were left on her voicemail, and also via email. Attempted to let her know my concerns. Debbie was not interested in hearing these. She stated that her employees would never do such a thing, and the business has never had a stolen items complaint. Later in the conversation she contradicted herself by stating that the last time this happened all employees needed to make statements to the police, one of the women who last came to my home was dismissed (did not provide a reason, but said the company is not responsible for her actions as she no longer works there), and told me that she cannot reimburse me for stolen items unless a police report is filed (which clearly would not be helpful as the company does a great job of sending many different employees into the home- I believe it was 9 different employees who came to my home over the course of 7 cleanings).

You're better off with a personal cleaner than merry maids. They over charge and do not pay their employees correctly

I am moving out, and I gave them the size of the house, rooms, etc. they quoted me, and set appointment. My house needed a deep clean, so it would take more time. They did not reach out and say they needed more time. They didn't do one room well. When I walked in and saw the kitchen it first looked great, but the floor wasn't done or done well, there was a cobweb in the corner. They threw away things that they shouldn't have. They just didn't do a good job for 3 cleaners for 3.5 hours. I had a friend stop by, and I guess a cleaner was taking a break on the steps eating a sandwich. I think complained about the work that was done and things thrown away. The person was super rude. I understand sticking up for your staff, but I send pictures, and explain if they could've even done one room well, I would be more understanding. I checked my card to see a pending of $150 over what I was quoted. They didn't communicate sending another person would cost more, they didn't communicate the amount they were going to charge since it was different than the quote. The maids didn't spend more time there…finally they said they would refund the $150.
I was so excited and hopeful that this was going to go great, but it was horrible and then to have someone be rude after made it worse. Lesson learned!

If I could give 0 stars I would. They tell you that the rate is $70 an hour on the phone but it's really $140 hour. I had to pay over $300 for a terrible 2 hour cleaning job. I specifically asked for 3 windows and blinds to be cleaned and they were not done. The grout in the bathroom wasn't scrubbed. The floor area under the cabinets wasn't cleaned and they picked up a filthy floor mat and threw it on top of my sanitized 5 gallon water container that was moved outside of the cleaning area resulting in a contamination. I had moved it to an outside foyer which was not part of the apartment. Why they went outside the apartment is beyond me. DO NOT HIRE THIS SHADDY COMPANY.

I have used house cleaning services many times throughout my life, and so far, I have been a happy customer for the most part. I work all day, and although I do most of my own house cleaning, doing a thorough job can be exhausting, so I thought to myself it was time to call the house cleaning company again. However, since I was unable to find the contact info to the last cleaning company (who I was very happy with), I decided to try Merry Maids of Albuquerque--oh boy, I wish I never had.

The Merry Maids showed up on time which I appreciated. When they were done, they asked me if I wanted to do a walkthrough. We quickly found several places that they had skipped. When I pointed it out, one of the girls came to clean it.

In one area of the living room, I had left a small part of the aloe plant on the floor to see if they would pick it up and clean it prior to their arrival, at the walkthrough, it was still there, and there was dust behind the plant as well as under the small shelf next to it. I pointed that out, and the girl came and cleaned the area too. Both counters in the bathrooms had not been cleaned either, or the mirrors, or had the tiles in the master bedroom shower. I pointed that out, and the girl came to clean it. At this point, I wondered to myself, did these people clean at all? Did I just throw money away for nothing, $321.47 to be exact? Weren't they supposed to sweep and mop the floor?

After they left, I found more places, like the master bathroom floor had not been moped at all, nor had the stairs! The living room floor, kitchen floor, and the rest of the floor space were not cleaned either, seriously, what the...? The only area where I can see that they did something was vacuuming the bedroom floors. The business space downstairs also had several areas that had not been cleaned.

I called four times and left three messages, but almost three days later, I have yet not received a callback, this is so unprofessional. All I get is generic text messages asking me what I thought of the service and for me to click on a link to rate their workers and service; the first time I rated them a three-star (too good rating if you ask me) due to the poor quality of the work, and the second time I rated them one star due to the unprofessional non-existing customer service.

I do not appreciate being ripped off like this. I work long hours and barely sleep. I was looking forward to a clean house again, and now well...

Two days later (today), my old cleaning company business owner comes over to my place to look through my home and business (I live in a residential/commercial space), and she could not believe that the place was professionally cleaned two days ago. I told her I couldn't believe it either. I am so happy I found their contact info again! She pointed out several places that looked dirty, and she shook her head. I scheduled a cleaning with her company a week later after I had my home and business cleaned by a professional cleaning company!

My place used to be a busy Airbnb and anyone who has run an Airbnb can perhaps relate that cleanliness is one of the most essential things a host can provide for their guests. During the Airbnb days, I did all the cleaning myself, so with this said, I do know what clean looks like. Although my place wasn't in the same shape it was in its Airbnb days when the Merry Maids came to my place, it was still decent. After the Merry Maids were done, well, my place still looks like it did prior to the cleaning job lol! I am going to contact the Better Business Bureau and some other sources to leave a formal complaint about this company.

I am amazed at how personable and accommodating MerryMaids cleaners are. They always check to see what I want done. I like that Elisha has been here often enough that she knows where to look for things I may have forgotten to get out. She's a keeper and I'd like to have her come back for every cleaning.

They don't do a good job on anything... every once in a while you get a very good maid that goes beyond but it's not the often... I canceled the service and now they are taking their time giving my key back... horrible stay away and never use their service.