• Xiaomi

Xiaomi

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Overview

Xiaomi has a rating of 3.25 stars from 72 reviews, indicating that most customers are generally satisfied with their purchases. Xiaomi ranks 132nd among Mobile Phones sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    15
  • Quality
    18
Positive reviews (last 12 months): 35.7%
Positive
5
Neutral
1
Negative
8
11
See all photos
How would you rate Xiaomi?
Top Positive Review

“Always on display review”

Dinikshana R.
11/5/23

I have a redmi note 12 pro. Overall this phone is good. I found a issue in Always On Display. I think its better if the users have more Simple animations. For example, when phone receive a notification, its better to light up Only The alway on display with a small notification badge rather than lighting up the whole lock screen. Likewise hope to get more animations to the always on display.

Top Critical Review

“Mi, ximoi, redmi company wrong commitment”

Naveen K.
12/1/23

Very Bad company, missing guiding, wrong commitment, wrong preview, and telling a lai. And services is very very Bad, with under warranty product, or product is no fijical damage, product is now running, But after purchasing mi, ximoi, redmi, company products, then services not provided for as under warranty, they charge tha money, so Very very poor. And photo and videos showing to NCH.

Reviews (72)

Rating

Timeframe

Other

Thumbnail of user naveenkumarpal13490
1 review
0 helpful votes
December 1st, 2023

Very Bad company, missing guiding, wrong commitment, wrong preview, and telling a lai.
And services is very very Bad, with under warranty product, or product is no fijical damage, product is now running, But after purchasing mi, ximoi, redmi, company products, then services not provided for as under warranty, they charge tha money, so Very very poor.

And photo and videos showing to NCH.

Tip for consumers:
very Bad company, missing guiding, wrong commitment, wrong preview, and telling a lai.
and services is very very Bad, with under warranty product, or product is no fijical damage, product is now running, But after purchasing mi, ximoi, redmi, company products, then services not provided for as under warranty, they charge tha money, so Very very poor.

Products used:
very Bad company, missing guiding, wrong commitment, wrong preview, and telling a lai.
and services is very very Bad, with under warranty product, or product is no fijical damage, product is now running, But after purchasing mi, ximoi, redmi, company products, then services not provided for as under warranty, they charge tha money, so Very very poor.

Thumbnail of user rohitchavantest8
1 review
0 helpful votes
February 20th, 2024

HI I am ROHIT this side I was buy this phone from FLIPCART which is Redmi note 13 Pro 8gb/256gb. From day 1 I found the issue which is mirror casting issue which is globally happened in all 13 series so please don't by 13 series.

I have purchased this phone on 10 Jan I found the issue on 18th Jan from that day I have summitted my phone till today 20-02-2024 my phone is already in service center no one is helping here.

I already did complaint against MI, FLIPCART in consumer court as well but nothing any happen they saying just wait and wait.

I have attached my job sheet for real true evidence.

Tip for consumers:
I have it now with MI TEAM as well as FLIPKART.
All are fake customer executive please don't buy this phone in future.

Products used:
VIVO 29E

Service
Value
Shipping
Returns
Quality
Thumbnail of user dinikshanar
1 review
0 helpful votes
November 5th, 2023

I have a redmi note 12 pro. Overall this phone is good. I found a issue in Always On Display. I think its better if the users have more Simple animations. For example, when phone receive a notification, its better to light up Only The alway on display with a small notification badge rather than lighting up the whole lock screen. Likewise hope to get more animations to the always on display.

Thumbnail of user dunashd
4 reviews
0 helpful votes
August 5th, 2023

I confidently claim that in the battle between android and ios, Xiaomi wins! Not only do they produce good smartphones, but also their laptops are very fast and far cheaper compared to macbook. I actually tested it on my own as I had both macbook and xiaomi mi notebook.
Via this practical experiment I came to the conclusion that it's far better to have a good laptop on windows under your belt, rather than super-protected macbook where you can't install apps.

Thumbnail of user babakkhodaparast9
1 review
0 helpful votes
October 7th, 2023

In Bishkek from the mi agency. Four days ago, I bought a Thizdeh Lite phone. It is interesting that the battery of the new mobile phone is broken and I am in the process of passing between the sales representative and the central repair shop. I have paid four hundred dollars for the mobile phone and so far eighteen dollars for the taxi, and I am still working with the old phone. It is interesting. No

Thumbnail of user jithu.
1 review
0 helpful votes
July 22nd, 2023

Gue to display issue in tv, i request a technicwl service in my website. But no one came till now and not rectified my issue. Every day i called but they says they are working on it and provide a long possible date (1 aug 2023). I am feeling worst customer service in MI. So i suggest to Please dont buy any MI product..

Thumbnail of user ionnti
10 reviews
12 helpful votes
July 13th, 2023

Seemingly this tech company produces everything from smartphones to automatic pepper grinders or smart lamps.
I don't know how they manage to do all this stuff but I have no complaints about the vast majority of their products. I used several of them in my life and everything was of a good quality.

Thumbnail of user niteshd6
1 review
0 helpful votes
September 26th, 2023

Very very bad for service this company should be close as soon as possible i am suffering from 20 days still no response or update from there side the technician does not respond to the call not even calling back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danymansour
1 review
1 helpful vote
August 2nd, 2023

It's a scam, Be aware ‼ CRM:*******183
Your Mi Product will turn absolute if it needs repair.
This is what happened to you, after almost a year of use of mi projector 2, which Xiaomi is still selling but not able to repair due to the lack of spare parts, and even the head office could not solve or take responsibility for the issue.
I bought 4 different products from them, but when I needed service they could not fix it. The products now are trash, i contacted their service center, they asked me to provide a lot of information but they failed to coordinate with the local service center and solve the problem, due to lack of spare parts.
You will even reply to the comment to DM them, they don't do anything.
I am just commenting here to warn other people not to fall for the same scam. CRM:*******183

Products used:
mi projector 2

Service
Value
Quality
Thumbnail of user ms0062129
3 reviews
1 helpful vote
April 14th, 2023

Xiaomi has the best mobile phones, I just bought the Redmi Note 12 Turbo and it is a super powerful machine.

Service
Value
Shipping
Thumbnail of user kandikondak
1 review
1 helpful vote
July 24th, 2023

Very worst brand dont use this brand mobile phones i am using xiaomi 11t pro cost of *******/- every time charging issue and if we go to service center means no parts will be available and if we order for parts means 15 days time they are taking and the service centers also not uthorized people waste of taking addtional warrenty with zopper insurance company also they are manupulating customers. So friends no mi lets down fall it

Tip for consumers:
very worst brand dont use this brand mobile phones i am using xiaomi 11t pro cost of 55000/- every time charging issue and if we go to service center means no parts will be available and if we order for parts means 15 days time they are taking and the service centers also not uthorized people waste of taking addtional warrenty with zopper insurance company also they are manupulating customers. so friends no mi lets down fall it.

Products used:
very worst brand dont use this brand mobile phones i am using xiaomi 11t pro cost of 55000/- every time charging issue and if we go to service center means no parts will be available and if we order for parts means 15 days time they are taking and the service centers also not uthorized people waste of taking addtional warrenty with zopper insurance company also they are manupulating customers. so friends no mi lets down fall it

Service
Value
Shipping
Returns
Quality
Thumbnail of user awasa
10 reviews
2 helpful votes
June 14th, 2023

As for me it's one of the most versatile tech companies in the world. It seems like they produce everything from smartphones to some electric bottle openers. In fairness I just made it up about electric bottle openers, but maybe they have those xD

Thumbnail of user mohammedi100
1 review
0 helpful votes
April 5th, 2023

The more mi mobile phones are selling, they are destroying the updates after i updated my android 12 on my poco x3, while using the mobile the phone suddenly died after all i was having 90% battery left was left on my phone from now onwards i am never ever gonna buy or let any of my people buy a mi mobile phone realme or vivo is far better than this buggy miui,,what should i do now?

Service
Value
Shipping
Returns
Quality
Thumbnail of user avinashs56
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Stay away from this company, they are terrible human beings and their phones are Barbie phones! I purchased a Xiaomi 11 Lite NE 5g. This phone gave me nothing but problems. From the very first day I bought it, it had a line running through the screen from top to bottom. Don't purchase this mobile it has heating issues and the proximity sensor is the worst, all the problems starts form the software issue it works on it's own and the device hangs within the warranty period and xiomi service is the worst compared to other brands i don't recommend this phone it's definitely worst phone The handsfree speaker and mic is useless and people can't hear me when I use it! Also, the speaker when attached to your ear annoyingly crackles. The apps it comes with don't work, like the universal remote! Furthermore, It's supposed to have a feature which allows you to record calls but it doesn't! The only decent feature is the camera, but unfortunately I need a phone not a camera. Everytime I tried to address these problems with customer support, I was asked to send a diagnostic test result run through the phone (feature available), I punctually did send it but with no avail, the issues where never addressed. I'm never buying anything from Xiaiomi ever again. Please don't purchase Xiaomi Mobile's This company is a disgrace with no respect for their customers

Service
Value
Shipping
Returns
Thumbnail of user frederickm327
1 review
0 helpful votes
May 21st, 2023

The WORST brand of smartphones... DO NOT WASTE YOUR MONEY on Xiaomi! I have experience with their phones and tablets :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user monikaptl2211
1 review
0 helpful votes
April 15th, 2023

Hi. I purchase my new laptop from MI. In this battery is drained within 2 hours of usage. We request to apply this product but in service center says it would be observed for 24 hours. And we put our laptop in the service center. Now it's 72 hours but no one gives us the proper answer when approval comes. It takes to a long time like 10 to 15 days for the replacement of this product.
No one can give proper answers in customer care also. I am doing work from home and my job is new. So how can I explain my company? Without a laptop, I can't work. It will be very same for me.
I am facing big trouble. When the service center also says its a genuine battery issue the company does not give approval for replacement. And no one helps me. So it's a loss for me. Never buy mi product. Customer satisfaction is very poor. Everyone gives an answer we can't do anything about that. It's 10 or 15 days' time for replacement it's a very loss for me.

Products used:
laptop

Thumbnail of user rabiat2
2 reviews
0 helpful votes
May 10th, 2023

Love my poco phone. It drains slowly! Had it on for 3 days before it got drained. Highly recommended!

Thumbnail of user simoner81
1 review
0 helpful votes
September 20th, 2022
Verified purchase

Stay away from this company, they are terrible human beings and their phones are Barbie phones!
I purchased a Redmi note 10 pro. This phone gave me nothing but problems. From the very first day I bought it, it had a line running through the screen from top to bottom. The handsfree speaker and mic is useless and people can't hear me when I use it! Also, the speaker when attached to your ear annoyingly crackles. The apps it comes with don't work, like the universal remote! Furthermore, It's supposed to have a feature which allows you to record calls but it doesn't! The only decent feature is the camera, but unfortunately I need a phone not a camera. Everytime I tried to address these problems with customer support, I was asked to send a diagnostic test result run through the phone (feature available), I punctually did send it but with no avail, the issues where never addressed.
I'm never buying anything from Xiaiomi ever again. This company is a disgrace with no respect for their customers.

Tip for consumers:
Stay away!

Products used:
Phone Redmi note 10 pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user heralto
2 reviews
23 helpful votes
August 26th, 2021

I like their phones. Cheep, with good performance, great camera and stylish design. I bought Mi 11 after my mi a1 and instantly feel the difference.

Service
Shipping
Quality
Thumbnail of user michaelw3690
2 reviews
0 helpful votes
September 18th, 2021

Good products and low costs make this brand very popular. I wish there were more of them. Good luck to you

Thumbnail of user dianaw485
1 review
0 helpful votes
January 11th, 2022
Verified purchase

Xiaomi Customer Service is a DISGRACE. They are thieves. They are keeping my property (an electric scooter) and refuse to send it back to me. Dont buy from them.
I bought an electric scooter from them a year and a half ago (july 2020). It was faulty from the start and they refuse to change it, despite the fact I brought it to their attention within a month.
It broke down 4 times within 10 months, keeping in mind most of the time the country was in lockdown, so I used it not as much as I would in "free circulation" times (and that gives you an idea on the bad quality of product and of customer service).
Since beginning june 2021 I asked to send it back for repair for the fourth time, and asked for a replacement which was granted.
However they delayed in giving me the means to send them back the scooter, which was finally collected by them end of July 2021 (so basically 2 months delays).
I kept calling them to know when they would collect and send a replacement as I was due to move out of the country end of July due to family reasons, which I communicated to them every single time)
After countless hour-long calls, the manager Valerie agreed in conjunction with Xiaomi French customer service to send back the replacement to my new adress in Paris, France. She said it on the phone, and didn't acknowledged my emails where I recapped our phone conversation.
Since then, the replacement is ready, but they are stubornely telling me they can send the replacement to me, but only at a UK address, despite me having told them I would move out, and that I don't have family nor friends left in UK.
So to this day, they have my property, refuse to send it back to me, so basically they sold something to me and are keeping it. That is the definition of a con or a theft.
Don't buy from them!

Thumbnail of user shannonb513
11 reviews
3 helpful votes
September 7th, 2020

I'm using the K20 Pro from Xiaomi and I think this is one of the best android phones I've ever purchased. It's a phone with a full-screen display. The thing I love most about this phone is its pop front camera which has sound and light effects. First I was scared that if this phone falls from my hand, the camera will be ruined, but the good thing is when the phone calls from your hand, the cameras would immediately go inside and I loved this.

Thumbnail of user sujathablr
1 review
0 helpful votes
April 13th, 2023

Last year I purchased one MI robotic mop.after few months it stopped working.after complaining so many times the service engg came and changed the board.after changing the board also its not working properly.I informed this issue to the mi.still its not working

Thumbnail of user abelp16
2 reviews
13 helpful votes
June 26th, 2020

I cant understand how xiaomi can give quality products for cheap prices especially smart phones. They follow drop test, Temperature test, keylife test, SAR test, Touchscreen test, Squeeze test, connector durability test, Vibration motor test abd so more tests for every smart products by them.

Thumbnail of user amits240
1 review
2 helpful votes
August 5th, 2021
Verified purchase

My Redmi note 9 pro was sent for the 3rd time for repair in last 6 months. I was promised a replacement in 10 days it's been well over a month nothing, no email, no sms update nothing. I've called 30 times and the staff are as useless as they come. The management never come on the phone and get literally no top level support. Now I filled for refund, it was authorised and I was told it will come in 24 hours this was 5 days ago nothing yet in my PayPal, they make false promises you get nothing, now they got my phone and my money. Worst experience ever so do not look for warranty service with this company they do not help at all. Never again. If I could give less then 1 star I would.

Tip for consumers:
Don't waste your time with this company

Products used:
Redmi note 9 pro

Service
Value
Shipping
Returns
Quality

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3.3
72 reviews
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