MicksGarage

No idea what happened to micksgarage.com, they used to be really good. Ordered almost 2 weeks ago and still no order. They don't answer the phones anymore and you can only contact them through email, I've emailed them 5 times over the past week looking for a refund as my order never arrived. Not 1 email has been answered. I had to go through PayPal to get my money back. Still waiting.I have never heard back from micksgarage.com as to where my order is or if they will give me back my money. Absolutely disaster. Needless to say, I'll never order from them again! Appalling service

Terrible customer service.
Just buy locally.
Don't respond to emails and no phone number. Anywhere that don't let you phone them up is a sure fore way of knowing they are cowboys. Impossible to leave a bad review on their website.

I have twice been provided with goods that failed soon after delivery. Despite the fact that, under consumer law the retailer is responsible for refunding the items Mick's Garage tries to avoid its legal obligation by saying it is a warranty claim. It takes a lot of emails to eventually get the refund when they finally admit they are liable. I no longer deal with Mick's Garage.

Bought reversing sensors of them and they don't work and won't send me new ones Customer device are horrible to deal with

If I could give 0 stars I would. Don't waste your time or money with this website!
Ordered a part which was advertised as new. When it arrived it was clearly reconditioned. The part was faulty.
I sent a simple requesting a refund over 3 weeks ago. I am still back and forth with them by email trying to do a simple return! Customer service advisors are very unpleasant and unhelpful.
I bought a working and brand new part elsewhere for half the cost.
Adding to this experience I just got an email from them saying the 30 day returns window is up. I begin this returns process almost a month ago.

Their websites specified only 1 product for the Car Make/Model Provided.
There was no way to check for alternative products you must buy the recommeded product.
The Product did not fit was not the correct for the Make/Model Provided.

They now say this is my fault.

I should have checked some document that was not provided before the sale. How convenient for them, to have no integrity in their business operations and to blankly absolve them from any wrong doing in their mistakes.

I bought a set of wind deflectors, one had bad defects from the moulding process, I logged a problem with my order, they did contact back with an automated email, I posted them a photo, which they said could I send more as it wasn't a very clear photo, I sent another 4 which highlighted the defects more clearly and I've heard nothing back, I posted a further 5 emails but they have never got back to me, I will not be buying from them again

Brought a set of 4xhecko deflectors, 2 of 4 damaged, no bubble wrap used on delivery, no response from seller :( why? Piss poor service, dont use is my suggestion.

Do not even bother ordering from this place. They dont respond to emails and once they have your money they wont refund you when there is a problem. Which looks like they have alot of issues. Wish i read some reveiws before i ordered

I ordered a roof rack kit for my Golf in May, 2021. Impressed by videos showing installation and features. Even more impressed when kit arrived in Canada in about ten days and proved to be exactly as advertised. Well designed and precisely and solidly manufactured for a perfect fit - as good or better than anything else on the market and an excellent value.

I ordered a seat cover and they send me wrong. And I sent them an email I received the wrong item and they ask me to return and I send it back again paid extra money for delivery, after all this and they haven't collect from the depot and I've got the item again because they refuse to go and collect from the depot from DPD. Please do not buy.

Paid extra and over the odds for overnight delivery. Still waiting 3 days later. No response from customer services so far.

The link to order tracking dos not work. This is obviously a courier problem but MicksGarage need to refund postage and look to change carriers if they offer this service.

BUYER BEWARE: Bought a tow bar which arrived promptly. Then it was all downhill from there. Two separate mechanics showed me how the parts were incompatible with my car. Micks garage would not except this as their computer told them it was the correct item. Yes I received the item I ordered (which was Micks garage argument) but the part itself was not fit for purpose, the plates are two wide for the chassis. However customer support were unable to understand that fact and kept repeating that I'd received the ordered item. "Computer says no" although in real-life the tow bar would not fit my car and was useless to me. As of right now customer service at micks garage cannot fathom how they are responsible for selling me a useless tow bar. After a solid week of emails and frustration this means I am down the cost of the tow bar, the garage, my time and the cost of returning the items. €36 photographed and recorded because I just don't trust them at this point. Micks garage you owe me money.
Shop in the high street.

Micksgarage used to be my first port of call for anything car related, but the wheels have really come off there recently it seems. Postage takes forever, weeks in some instances but they'll still charge you for express service. Customer service is a joke. They will try to fob you off first and then just not reply to emails. No telephone service available. They don't deserve your custom.

In recent times I ordered 4 items from Micks Garage.
Wiper blades, size not as recommended by the car manufacturer, but did fit.
Set of spare bulbs, arrived damages, no protective wrapping.
Oil and Oil filter, filter ok, incorrect oil.
Aqua Marina dingy, requested and paid for courier delivery despite qualifying for free postage. Item was sent by standard post and delivered 8 days later. Courier fee not fully refunded.
Emails to customer service not responded to, no phone service for customer issues. This company are unreliable and accept no responsibility for errors or damage. I will not be ordering any further items from them.

Total scammers if i lived in ureland i go see them. Avoid good reviews on ebay! Avoid these cowboys

Delivered an air pump that did not match the website description. The website was Carracks.co.uk but transpired it was Micks Garages that was the trader -misleading? Micks garages organised a DPD courier to collect but unable to track. Now cannot get a refund. Customer service lines are now not operating nor is Carracks.co.uk

More often than not you look for a part they don't have it pure joke I was looking for rear bushings for a 07 bmw not a single part in stock don't waste your time

Horrible customer service experience and misguiding return policy...

I ordered a dash cam from them and tested but didn't like the fact that it would heat up very quick and some other features.

I wanted to return the product as it says "*hassle free return*" on their website if I'm (customer) not satisfied with the product.

I reached out to them asking for return instructions but they declined to send me the return label.

They said that the product is used/tested and they can't accept it... and I asked them: how can a customer would know if he/she is satisfied with his/her purchase if the product is not tested?

I didn't get any response back because they know that their return policy is misguiding.

Their customer service team is just a bunch of incompetent people...

I was offered a free hardwire kit by micksgarage and when I accepted it, they simply sent me a link where I could purchase.

I mean why would you offer a free hardwire kit for a customer if you are only going to send them the link to purchase it?

It just shows that they don't take their customers serious. They just want their customer's money and that's all.

Took over a month to locally deliver a set of car mats. Enquiries were met with an automated response.

I ordered a pair of draper leaf collectors and all seemed well until the order arrived and I found 1 single item rather than a pair as ordered. I wasn't too bothered initially and expected it was a genuine error which could be easily resolved but then it got worse. I tried contacting them by phone. NO joy even though on their website its offered as part of the service offering. I emailed 8 times to info email as recommended on their website and still no reply. To err is understandable but to totally fail to deal with attempts at resolution is incomprehensible. This is the last time i will ever do business with this provider

They haven't a clue-they write the wrong things, thinking it's what people want to hear, their sloppy etiquette has already caused accidents

Absolute joke of a company and pure cowardice. Hide behind emails so they can say no, no and no. Clearly unable to pick up the phone or speak. Wrong item displayed on site, paid extra for postage and wasn't sent for weeks. When returned item at a £20 cost they refused to accept item and was returned. Do not use this company l, pay the extra for some real service.