Midnight Velvet

I called to inquire, (NOT PURCHASE) about a blanket/sock purchase. I specifically siad I was not ready to place an order until I was able to have a question answered regarding the product. I was transferred to another person where I left a message as they were not available. I did not give it another thought until I recieved the blanket/sock in the mail! I never authorized this purchase and will never order from this company again! Potential buyers beware!

I always read reviews before I order online and saw quite a few negative reviews for Midnight Velvet. I've received catalogs from them for years and decided to go against reviews and place an order. So sorry you had a bad experience, mine was great. I love both items and received them very quickly. Ordered a necklace and earrings and they came in a beautiful gold and white box. I already have 4 items on my wishlist as soon as I pay off my 1st 2 purchases.

My account balance showed zero online which would not allow me to make payments online. I sent them a certified letter requesting that the account information be fixed so I could pay online. This was not done and in addition, Ginny's account was also messed up after talking to Midnight Velvet collection where I was not allowed to pay online for Ginny's also. Now both Midnight Velvet and Ginny is calling. Payment s are not being made because of changes they made to my payment method. Both Ginny's and Midnight Velvet are at the same address. The Customer service and collections department for these companies suck.

I'm so tired of having to send orders back that are mix ups and no fault of my own, either the person that takes the order can't speak fluent English or the distribution center is sending out the WRONG STUFF... My order summary is RIGHT but what's in the actual bag is wrong. Midnight Velvet get it together. You all want EVERY PENNY YOU'RE OWED, but NEVER COMPENSATE THE CUSTOMER FOR THEIR INCONVENIENCE... Please! At least act like you care. Does that sweater look like the dress I ordered... Thank you the customer

I have been a customer to Midnight Velvet for a number of years. I love their clothing. It is very stylish and good quality. I get so many compliments.

After I refused to pay twice for an item that the company actually owed me a refund for overpayment, they turned me over to a collection agency and to the credit bureau. After explaining my situation to both the collection agency and the credit bureau, the collection agency wrote me a letter informing me that I had provided an adequate explanation with the proper documentation and that they were satisfied and closed my case. The credit bureau sent me a letter informing me that they had removed the issue from my credit report.

I purchased a pair of their Button Leg Capri's in white. They arrived in a timely manner however, they are not white. Not even close. They aren't Ivory, off-white, or cream either... they are beige. I'm not going to pay to return an item that is clearly misrepresented in their catalog. This will be my last purchase from their catalog or any others like them!

Every dress I have bought I have been happy with. They fit well and quality is great. I definately get compliments when buying their clothes and actually sandals as well. I am very surprised at this low rating

Do not do business with this company. They lied told me if I wait 7 mths for some boots I would get a 25% discount with I wait it was a total different amount when they came 6 months later. I called and the lady act as if she was the one I orginal person I talked to and tells me the person didn't tell me what I KNOW WHAT WAS TOLD TO ME. I would have never waited that long to save 10.00. DONT DO BUSINESS WITH THEM THEY ATE A RIPE OFF.
PISSED

I started with MIdnight Velvet about 15 years ago and I do like their products I have bought from clothes, shoes, household items. I just bought the Rush Hour Shoes and let me tell you they feel great on my feet and I got about 5 compliments from the men in my office. I would buy again, and again, and again. Hurrraaayyy!

I have been a customer for several
Years and never ordered a single thing that I didn't absolutely love!

I didn't ask for the catalog. I tried to cancel on the phone but was put on hold and then disconnected. Not a good policy. Right to the trash from now on.

I have a Bill for 205$ And I never even opened an account with them! I had to look them up just to see who they was. This is a store for Women I'm a Guy I don't even know what was charged, I don't have a Credit card. I'm confused

All items I have ordered have always been delivered on time. Customer service is professional and very helpful.

I was very surprised that the cardigan that l recieved nice as it was unfortunately did not fit. But the issue becomes the amount of money they tried to return for my purchase was less than the amount of the purchase price plus tax, for whatever reason midnight velvet felt if was proper business practice to keep $2.35 of the tax for the item returned along with the $21.98 which they charged for shipping and processing. So honestly for me Midnight Velvet won't have to be bothered with sending out any more merchandise to my address again. Besides the $11.80 that l paid insurance at United States post office to return the cardigan due to the fact it didn't fit and wasn't liked enough to exchange and possibly be charged some sort of fee again...not sure because l chose just to return considering to much going on with upcoming surgery in progress to deal with the task.

I bought an off the shoulder wrap sweater and a blouse top with leather shoulders. I get compliments on them all the time. I love the sweater although I do question if they forgot to mention there's wool in it, it's slightly itchy so I'm wondering if there's a small amount in there. L wear it over a long sleeve shirt, so it still works and I love the way it looks. The blouse is comfy and cute, great fall/spring top.

ITEMS TO SLEEP ON

Dont change address online cause if you place an order after adding new address they will open a new acct. I didn't authorize It they did an inquiry on my credit and my score went down. I called them they said there was nothing they could do that it happens. I will never order from them again. I'm going to report to BBB.

Don't order from here they give you a approved amount of credit then when you checkout even tho it's alot less they want a down payment for a amount worth more than the item is worth and everything is on backorder and then when it's suppose to be shipped it gets cancelled scam possibly

Of three Item that were returned 2 were to be replaced, but after calling customer service, I learned that no items had been replaced. The customer service rep supposedly was going to correct the error, which took nearly an hr, with no solution because the credit for all the items that was scheduled to appear on my account was thirty dollars short of the initial price due to there "restocking fee." Long story short, I ended up closing my Midnight Velvet Account primarily because they did not accept responsibility for their error. Of three customer service reps, whom I spoke with, one a mature African American female was very courteous & attempted to be helpful, but the other two... Instead of a replacement order, one had created a "new" order which required credit approval although the initial order had been previously approved & mailed too me... but as stated, returned to get different sizes for 2 of the items, and I decided to get a similar item in place of the third item, a duster, which was twenty dollars more than the initial one, and could have been deducted from my account; but by creating a new Order, there was going to be additional charge of twenty dollars for shipping. Trying to get everything corrected
Was like getting a law passed in Congress. So, I declined... The mature female conducted herself the way an employee should provide service- because she realizes without consumers, there will be no business.

Ordered 12 Duffle Bags with names on them. Suppose to have been delivered Nov 18th. Received 4 bags the 19th and one had someone else's order in it. Every day they say the other bags are coming. Everyday FED EX says delivered but THEY ARNT HERE. Calling customer service is terrible. Talking to a supervisor isn't any better. I will NEVER order from them again once I get this situated. 12 bags cost me over $389.00! They will not credit you anything. They say that they can not credit shipping or processing fees. They did not offer anything to keep me as a customer so THEY LOST ONE THAT would spend lots of money! I highly suggest NOT ordering from MIDNIGHT VELVET!

I was approved several years ago for a credit account with this low budget company for a 1,000 credit limit and through out the years I've always made a small purchase never exceeding over $200 and never have I ever once been late on a payment I've always been a loyal customer, but now everytime I try to make a purchase these people are asking me for a downpayment at least have of the purchase amount although I have a credit limit for 1,000 and I have never used not even half of that credit limit amount, these people are deceptive liars and they don't stand by their word, and clearly for years their website indicates a 1,000 credit limit and I've never had a problem with making a purchase until now...I do plan on paying these idiot's completely off which my balance is under $200 and I will be closing the account never to return to their low budget very limited outdated products again.

I've never been treated so terrible in my life as a disabled customer who been a faithful customer for many years now