MidwayUSA

Very Unprofessional!

I called about an order that was delivered to the wrong place. I was told they would call with what to do for a pick up of the gun purchased. No call or email. They stated they emailed instead of calling! That was a lie! Why would you email someone for a purchase that was over $3000.00 When I called about why I received no response, they said oh we started a refund today. Minus both shipping and a 10% restocking fee. So not only did we not get the gun, less money, and now no gun.

Ordered a Trijicon RMR and got one which looked like it had been installed and returned, no biggie it worked. While checking their site the price changed $30 from my order (just received the package) to their new pricing, reached out and they would not extend the new price on my purchase I just received. I'm returning the RMR and will not do business with Midway USA again.

I was shorted a striker safety in a Sig P365 slide completion kit. I reported it and filed for an exchange. 2 weeks later, I received a refund. They called me a liar saying I marked it as a refund, I have screen shots showing it is an exchange. Then they called me a liar saying it wasn't missing any pieces, I have pictures showing it is missing the striker safety. They refused to exchange it and they refused to wave the shipping if I purchased a replacement. Horrible company. Horrible customer service.

Our order was placed on 15 December 2023, all while their web advertisement bragged about how quickly they ship items. They sat on this item for (9) days before they actually released the package to USPS before they ever shipped it. I STILL do not have the item I ordered. They claim that we have the item and that it was delivered according to them —when asked to supply a picture of the item on our property or my signature, "they cannot provide that." They took our money and we do not have not received the order to date, and the earliest possible delivery date would be 3 more days, if then. NEVER AGAIN!

Took ten days for them to ship my order, then they tried to blame UPS. UPS provided proof that Midway only dropped the package off one business day prior after I called them to complain. Since Midway dragged their lazy feet my delivery day got pushed to the right and I couldnt be their to sign for my delivery and they refused to make accomodations to reroute the package to a new address or remove restrictions so I could schedule a pickup. The unprofessional company out there. Do yourself a favor, DO NOT USE THIS COMPANY! Easily the worst purchasing experience I've ever had.

As usual, I can't get an order in with Jessica without something going wrong. They sent me an email Friday morning saying it shipped. No movement by UPS by Monday afternoon. UPS says they don't have it so I contact MIDWAYUSA who are, as usual, rude. Nothing, again was done. She admitted it hadn't shipped. I'm not doing business with frauds. Don't tell me it shipped like it was supposed to so you can hide your laziness. I'll spend my money somewhere else.

Will not purchase from them again defective merchandise and refused refund.Ordered replacement from bass pro shop came in perfect condition.

Will not order from them again rather just the company that makes the parts themselves. I wouldn't suggest doing so either. I had missing parts from a dust cover I ordered and asked them to send said parts (2 pieces of rubber). Wouldn't do it without removing the cover from the gun and taking all the unnecessary time to remove the cover and send the item back. Seriously a joke. Order from the companies or cheaper than dirt.

I ordered parts for a suppressor for my husband's kp9, they sent parts for a AR-15, when I sent the parts back I was not refunded full amount. They deducted original shipping cost and then charged me $5 shipping to return the parts. The mistake was theirs I specified what gun I was buying parts for and they sent me the wrong ones, I will never buy from this company again. Never heard of being charged twice for shipping when I was not at fault.

Midwayusa started to cut corners on the packing merchandise badly. Last two orders from them (midwayusa) were packed in the bare cardboard boxes with NO insulation nor bubble wrap or any sort of protection. I called after first order and made complaint hope that it will never happen again but the second one (received it on 09/07/2023) was the same bare cardboard box without any kind of insulation/protection. Called again and made a complaint (spoke with Scott), sent couple of pictures. Don't think I will shop Midwayusa any more, there are many resellers that take a good care of the merchandise respecting their customers. Pictures attached.

Refused to ship replacement lenses overseas via a remailing service. Seems like every American company I deal with these days has terrible service.

Been a customer for 10 years! Midway has gone downhill. I placed an oder for Ammo, from CA. Entered the FFL shipping information. 5 days later, order still shows processing. I call in, wait on hold and am told "we deleted your order, becuase we have to input the FFL information, so I can replace that order for you right now". They fully expected me to PAY again, and were unable to answer when I'd see a refund from the first order, AND said it would ship sometime next week when it was supposed to be here TODAY. There was no offer for any kind of coupon, expedited shipping, nothing. Just "sorry". I've been a customer for a decade, but with so many options out there, someone else will get my money. Bye bye Midway.

I recently ordered a pair of pants when I received them I tried them on and they didn't fit so I removed placed them back in the bag then returned them. Got an email stating they would not accept the return due to a stain. I told them I did not put the stain there I never wore them and still won't take them back. I would not buy anything from them now or ever!

Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. Especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge! 100 dollars they changed for shipping return. It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it. I was told by 3 employees that I wouldn't be charged!

I ordered a 20 gauge Mossberg 500 rifled barrel to shoot Sabbath rounds. I painfully took 10 minutes to make sure the person doing the ordering understood what I wanted. I ended up with a Smooth Bore slug barrel.

I made an $82 purchase +$8 tax +$9 shipping. But I also received a $10 promo, basically offsetting the shipping. Then I decided to return both items. I was charged $6 return shipping, which is fine, but Midway USA also held back the $10 promo. So at the end, I only got $73 back. Shady company. Ready to drop them.

I purchased by use of customer service. I was told by November 17th thru 21st. Here's the problem. I can order by internet and receive it in 3 days. As of today my order taken through customer service November 15th is still parked in Kansas City.

Do buy from this company there shipping is real bad they used the cheapest way to ship product it starts with UPS and then they turn it over to the post office for delivery no way to track and it can take up 14 days before they do anything for you order from another company

They charged me 8.00 to ship a 2 ounce part and it has been 7 days and I still haven't seen it! It was shipped UPS and then USPS, the tracking # isn't a UPS # Or a USPS # so it can't be tracked by either! Hopefully someday it will show up! So far, no body claims where it is! So much for NITRO SHIPPING! This has happened to many times now! I am done with ( Midway USA)!

Post office lost my package and midway issued my a refund but still made me pay for the shipping for the lost package that never arrived? I'll never do business with them again.

Paid 16.95 for priority shipping and it's still not here supposed to be here within 4 days but at 5 days, still not here.

Very poor shipping and then customer service. Good luck!¡!¡!@@@@@!@@

Licensed Type 07 / 02 in CT. Was denied a sale per their anti 2A policy even after personally calling.

Last week I ordered a Hornady auto charge pro that was on backorder but on sale for $280. This morning I got an email saying my order was being canceled. So I called them to ask and they said they had tried to contact me but I had not responded to them in the last 48 hours. I checked my email (both inbox and junk) and found no emails from them other than my confirmation. I also had no calls or voicemails. Called them back and explained to them, and they told me there was nothing they could do since I had not responded in 48 hours. Even though they could see that I ordered the product during the sale. He said I could reorder for the regular list price but couldn't get the sale price.

Sounded to me like they didn't mean to post the sales price and we're trying to get out of it. Instead I went over to Natchez shooter supply to order one for the same price. Not sure I will be ordering anything from midway again.