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Milgard Windows & Doors has a rating of 3.33 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Milgard Windows & Doors ranks 32nd among Doors & Windows sites.
I don't understand how experiences can be so far apart from the same company if your dealing directly with the manufacturer, but here's ours: We had a large Milgard window installed in our living room, front of house after the 1994 earthquake. At the beginning of 2021, I called Milgard directly, as our installer from 1994 was no longer in business, to report a problem with the window breaking down and beginning to fog. They we extremely helpful, came out within days to inspect it, and though it took a few weeks lead time (supposedly longer than usual due to Covid), a team arrived, rebuilt the window here and reinstalled it. Since it works better than when purchased and still good as when new!
Don't let your contractor use Milgard! They will rip you off. They do not honor their own warranty. I have a house full of defective windows that I cannot open and Milgard refuses to address the problem.
After what I thought was careful research to replace the terrible Weather Shield windows, I selected Milgard Windows for the 15 windows of various sizes. Milgard taunts the customer with a lifetime warranty. I fell for it. The first problem was ill-fitting glass in the frames of 8 same-size windows. The company replaced all the glass found to be incorrectly measured and adjusted the windows. Second problem is the size these 8 windows are and being too heavy for the frames causing the windows to sag away from the frames. Rain is coming into the house and the curtains are blowing. This should have been noticed at the factory and notified me about the design problem, which I would have changed. I was told not to modify the windows as that would void the warranty.
I have written and sent photos to the non-responsive CEO about the problem, the district manager does not return any comment about my letters, photos, and phone calls, and no response from my comments on the company website.
Don't let your contractor use Milgard! They will rip you off. They do not honor their own warranty. I have a house full of defective windows that I cannot open and Milgard refuses to address the problem.
I don't understand how experiences can be so far apart from the same company if your dealing directly with the manufacturer, but here's ours:
We had a large Milgard window installed in our living room, front of house after the 1994 earthquake. At the beginning of 2021, I called Milgard directly, as our installer from 1994 was no longer in business, to report a problem with the window breaking down and beginning to fog. They we extremely helpful, came out within days to inspect it, and though it took a few weeks lead time (supposedly longer than usual due to Covid), a team arrived, rebuilt the window here and reinstalled it. Since it works better than when purchased and still good as when new!
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