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MilitaryHeritageReviews 27

2.2
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MilitaryHeritage Reviews Summary

MilitaryHeritage has a rating of 2.2 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. MilitaryHeritage ranks 38th among History sites.

service
6
value
5
shipping
6
returns
2
quality
5
Canada
1 review
2 helpful votes
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Good luck trying to reach anyone by phone or email.
You never get a live person. They don't return calls or emails.

Very strange. Cancelled my order via credit card company.

Date of experience: June 20, 2015
Robert H. — MilitaryHeritage Rep
over a year old

Hi,

Dear Sir,

As you know and according to our records:

1. On Sunday night June 14 you ordered on-line a product from us.
2. On Monday June 15 your order was inspected and packed.
3. Tuesday 16 we shipped your product by UPS.
4. UPS Tracking information was emailed to you that day.
5. Wednesday June 17 it was in your hands! (just 62 hours after you ordered it)
4. Thursday June 18 you asked for a copy of the receipt
6. Saturday June 20 you sent a message again and I believe from our phone log tried to call. We are not open on weekends. You then wrote with review.
7. Monday we got to your receipt request in our correspondence backlog and emailed the receipt (2 business days after requesting it).

All this transpired over one week. You did not cancel your order through your credit card company, because you received the product in almost record time! That is a misleading statement.

I feel we actually did an excellent job serving you. I am sorry you do not agree.

Robert

Germany
1 review
9 helpful votes
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Jianyun Xu Dennis Xu dob 04/10/1976 address: 5503 159TH PL, REDMOND, WA *******
Jianyun xu works in Microsoft Redmond, WA, USA.
I have disheartening experience with Jianyun Xu Dennis Xu. I worked with him before. He never gave me any respect. He considered me as a slave, treated me like garbage and used every way he can to abuse, mistreat me. What he did to me were without my knowledge and against my will.
I tried my best to commute with him, such as I tried to ask him why he treated me so badly, what was his expectation from me, but he always rejected to commute because he thought I didn't worth him to talk, the only thing I should do is to obey him without any condition, even if his expectation is unreasonable, impossible or unhumane.
After I tried my best to stay away from him, he still mistreated me using whatever ways he could find.

Date of experience: January 9, 2015
Indiana
1 review
8 helpful votes
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Ordered online, got no confirmation. Emailed for status a week later, no response. Emailed a week after that, no response. Called and left message, no response. Ordered from a different vendor.

Date of experience: July 8, 2014
Canada
1 review
10 helpful votes
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The guys working there are great. Really nice and knowledgeable. I had a bunch of history questions before buying a musket and saber. They answered them all. It felt like Christmas when the package showed up. Musket a great sparker and sword was super well-made with great balance. I sharpened it myself and have been cutting watermelons for grins. My only complaint is they used annoying sterofoam peanuts. But they told they going to replace them with different packing stuff.

Date of experience: April 2, 2014
Canada
2 reviews
14 helpful votes
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I bought a 1795 Springfield from this website. Wow. I spoke with a really nice and well informed guy on the phone, put in my order, and it was on its way a couple of days later.

UPS annoyed me a bit at my end but not the website's fault. Got it anyway. Got the vent drill and fired perfectly the first pull of the trigger. I'm really happy, considering other sites sell it for 600 bucks more! They are in Canada but I saw no difference than ordering from a US dealer. We're one big happy family IMO:-)

Date of experience: February 6, 2014

From the business

Access Heritage Inc. provides top quality history products to world-class museums, collectors, theatre and film. Free articles on uniforms, weaponry like flintlock muzzleloaders, swords, and other militaria. (Company formerly called the Discriminating...


militaryheritage.com
Ottawa, ON, Canada