MillyBridal

Ordered a prom dress and paid 192.00 total shipping and all. Never got it and never responded to any emails inquiries about it. Scammers. They got 1 star so I could open the box to leave a review. Do NOT order from these dirt balls.

My purchase arrived after the date promised, specifically 3 days after my event, rendering it useless. Had to go to another store to buy a dress. I requested a return/refund within 48 hours but company refused. Said that each dress is custom (which it was not, it was a size 2). Customer service is useless. I would give this company a zero rating if able. Look elsewhere, ladies: this company is not worth the money or aggravation.

Milly bridal is a huge scam. The pictures they use do not match what you actually get. Their quality is poor and cheap. The dress I purchased broke on the first try on (not wear) they refused to issue a return. Waste of money.

I ordered a dress for my daughter's sweet 16. The quality is not even fixable! NO RETURNS OR REFUNDS! I'm getting the better business bureau and a lawyer for this! I wish I saw this site before I ordered! See photos...The bra has no cups, it has a pad. The pad has not been sown into place and falls out the bottom of the breast area. The top of the dress has been sown incorrectly leaving a bulge. The corset doesn't have any wiring and so does not stay up. When you zipper the back it will slide down because it is not made with a clip to support the bottom of the dress. The tie up strings came torn at the bottom so stringing it up is hard. Then the corset it made too loose and so I have to tie it so tight that the string effect is completely lost. I emailed several times showing the pictures etc and they send me a picture to which they say is the dress I ordered but its the lighter shade of green. Hmm?! I have attached photos of my email with the millybridal rep for proof of that!

DO NOT PURCHASE A DRESS FROM MILLYBRIDAL.COM!

Horrible customer service! My daughter bought a dress for homecoming dance and chose a size 2 based on their online measurement chart. The dress arrived and was WAY too large in the bust. Took several attempts to reach customer service. We emailed a photo of the dress and requested a return and refund. MillyBridal came back and said the dress my daughter ordered was "made to order" and cannot be returned.
"Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy:"- MillyBridal

We did not give specific measurements for the dress we purchased, we simply chose a pre-designated size on their website. This company is extremely misleading and no one should purchase from them! BUYER BEWARE

Do not use this company. I bought a dress off their site believing it to be in the UK. First it was in China. Then when tried to contact the company for issues was told to use the chat feature and communication was almost absent. Also, they use "whats app" for communication which screams SCAM. They sent me the wrong dress (ordered a wedding dress and received a purple prom dress). ORdered in Feb and paid for expidited shipping and received in April. Thank goodness I have a back up. Paid with credit card and disputed the charge due to not receiving dress and no communication so was fraudulent and received money back. Pay Pal was no help.

No matter what they say, they do NOT let you return or exchange any dress you purchase.

After we received our dress, I contacted them within 48 hours to exchange it for a different dress - they told me they couldn't because it was "custom made for us" (which it was NOT, we simply ordered a size 2, NO variations).

SO FRUSTRATED! Customer service is NO help. I guess we are "stuck with it" for $142!

I will never buy from Milly Bridal again and do not recommend unless you know you want to keep what you are ordering!

My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128.
I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked.
We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again!

Photo reference: the designer dress is in purple on their site and we ordered it in Navy.

I was hesitant about ordering my wedding gown online. However, my experience was so great! My dress arrived on my B-Day & was more amazing than I expected. It looks just as I dreamt. My request was NOT simple. I would definitely recommend ordering from them, when you do, take custom measurements from your seamstress/tailor. It didnt take that long either. I ordered in January & it arrived Mar 4th.

Wrong style wrong color wrong size wth.! I will never buy from here again spend 168$ for this $#*! yea right!

Dress did not look at all as pictured. It had numerous flaws on it. The dress was unwearable and looked like a child had made it. I sent pictures and was refused a full refund. Do NOT buy from this company.

Their return policy is a bunch of crap! Ordered a bridal gown was not a custom order! It was to big and the cheaply made. Return policy says to notify them within 7 days of receiving. Emailed and called but wouldn't accept a return. Dress was only tried on one time and is still in same condition as received. Now have a dress that my daughter can not wear! Will never again order anything from this company!

They where formal and straight to the point considering my dress. I bought three dresses for my school dances and so far they have kept up with giving me updates and letting me know how far they where in making my dresses.

I ordered a homecoming dress for my daughter. There is so many issues with this company I don't know where to begin. Was told in a message after I ordered that the dress would arrive in the timeframe for the most part. The dance was 10/7 and was told would arrive 10/4 to 10/8. I messaged daily to ensure it would arrive. They claim on their website they will respond within 1 day. Yeah don't count on it. That is until your order ships. Then they tell you it's in transit. I paid express shipping to arrive within 2 days. Well it arrived a week late. Tried to return and am being given the runaround. You have to contact customer service and they have to send you a form to return the item. They find every excuse in the book to not help you. I have 3 emails saying each dress is custom made and as such there has to be a reason for the return. Funny since I just put in a size 10, nothing custom made about it. You pretty much get scammed into thinking you will be getting a dress on time and can return it if there is an issue but that is not the case. So I have wasted $150 on a dress that she won't use. After reading the reviews I see a pattern here so please learn from our mistakes. Oddly enough when I was ordering I didn't really see any negative reviews so I thought this company was legit. Now I see several. Please I can't stress enough buy anywhere else but here.

We ordered a dress from Millybridal and the service was outstanding from beginning to end. They double checked on the measurements multiple times to confirm. Shipping was done in a timely manner and once we've received the dress, everyone complimented my daughter on how beautiful it was. We're definitely using the company again for a future purchase.

I searched for a black, lace dress for a formal. The description was off the shoulder lace mini dress with feather sleeve. The dress that arrived was sequined from the waist up. After emails because it was over 10 days late, then no response when trying to start the return process, I replied to the email chain for the dress being 10 days later than promised. After explaining that the dress was described as lace on their website, with no mention of sequins, they still refuse to refund. They kept stating they sent the correct dress. I would not have ordered it if I could see (or read) that it had sequins. The photo was a "selfie" type photo, of a girl in a mirror in the dress and you couldn't tell it was sequins.

They do not honor their return policy. My daughter ordered 2 dresses that did not fit and made her itchy. I reached out to return and they ignored me the first time. I have emailed them several times and they will not process a return. BUYER BE WARNED. DO not trust them.

Wrong colour wisteria ordered and sent dusty pink. Will not accept return and claim purple is now pink despite me sending the website pictures to show otherwise. Dress sent from China not the UK as per website implies.

Dress looks nothing like the website and no one will get back to me for a refund. Do not buy here I would stay away

When you order beware ordered and paid express shipping but received nothing and emailed them several times with no response no dress and out of the money

Milly Bridal has many beautiful wedding dresses online. Their customer service goes above and beyond to ensure your satisfaction. Milly Bridal is a top online wedding dress retailer due to their high-quality dresses and low prices.

The picture online is nothing like the one I received nor the one in the photo Milly sent me. The online image is a misrepresentation of the quality of work they are shipping out. Please see the difference below. The website picture is photoshopped where the trumpet part starts. This is false advertising and completely unacceptable.

I have used the portal to submit a ticket AND the WhatsApp account the contacted to confirm measurements. Dress ordered 3/9,15 day lead time to ship, paid for express shipping. Should have been here 3/27 and it still is processing and not even shipped. Wedding on 4/4 and I had to go buy another dress. And still don't have my money back. Don't buy from them.