Mimotek

So I ordered a Samsung tab a 2019 10.1 and for the first few weeks we weren't kept up to date with the status of our order even though it was expected to arrive within a week. Eventually we were told many times that our order was delayed due to the virus and the royal mail not being able to pick our item up. Eventually the tablet arrived but had paint covering the model number and IMEI number. Eventually the paint came off revealing a large scratch on the bottom of the tablet. It was a bit strange but other than that it works flawlessly. I'm not sending it back because I'm not waiting another month for a replacement so I'll just get a case... So if you are wondering why they aren't keeping you updated stay patient they will send it out eventually

Cancelled my payment ( according to the bank), I tried contacting them by telephone ( not working) SMS ( no response) and email ( no response) to try and sort out a payment. Then they started sending messages threatening legal action, so I raised a new order and paid this and told them this. Hopefully I'll never deal with them again. Goods are fine but not worth the hassle of dealing with them, other suppliers sell similar goods.

I returned a laptop to this company following buying a mobile phone from them the same time l bought a laptop from a different supplier
I got mixed up with the addresses and send a wrong product to them via Royal mail signed for. This product was receiving to them and l have send numerous email and calls and no one responds.

Not giving any stars!
Bought an Iphone and when it arrived it was locked to another Apple ID - can't communicate with anyone and they have rejected a refund. Just lost £400 as the phone is no good to me. Avoid Mimotek at all costs - totally $#*!.

Avoid like the plague!
I purchased an Iphone 11 on 12th December. I was then sent an email on the 15th telling me it was posted with Royal Mail 24 hour tracked/signed for. I then received a text message on 20th saying my order had been cancelled and I would be refunded. They do not answer the phone or emails and now the website states they are closed until 4th January. I have opened a dispute with my credit card to recover my money!

Poor at every aspect, sales, communication, customer services, and still haven't deliver outstanding item.
Raising tickets every time you wish to communicate with them, rather than enter additionally info or having option to respond slows process further.

I ordered a "new" Samsung galaxy A51 in prism crush white for my daughter's birthday, I just received an old ex-display model in black nearly 3 weeks after I ordered it!. With an old charger in an unsealed box, clearly not "new" even if you happen to look at the "What is Graded" part of their website to find out that they are a company that only deals in Graded goods. Calling such an Item "new" is erring on the fringes of Miss selling. I have requested a return with a full refund and will see what the company do. I will also be writing to trading standards about this company, avoid them at all costs.

Poor customer service. Lied to about delivery dispatch. Never received item. MimoTek refused to refund or even look into it as is their job to do. Scammed out of £150 - AVOID AT ALL COSTS.

Avoid! I have bought Samsung Galaxy 20 Note Ultra on 1st of December. I have been promised to get it up to 7 days. After 5 days I get information that they have delays, so I tried to contact them. No respond (phone line does not work). I decided to cancel my order 7th of Dec. I received sms that they precess refund and it will take 7-10 working days. After 10 days I sent them email asking about my refund. They reply asking me to wait up to 14 days. Today is 14 days. I haven't received my money. O have received email that they are closed from 21st Dec till 4th Jan. I spent £750 and now I don't know if I ever will get it back. Please, don't buy from them!

Sadly after delayed delivery date and had already waited 3 weeks for the ps4, it didn't arrive, I chased it many times and it took sometimes days to get a reply, in the end they cancelled the order and took 16 days and a lot of chasing to get my money back. Caused me a lot of stress. Their communication could be so much better

No email confirmation of purchase, cannot access account, no reset password emails, phone not answered, no response to email, item not delivered. Will have to go through credit card for refund. Reporting to trading standards. Company is a scam.

Sorry but i can't go any lower with stars this company will rip you off i bought £6,000 in electronic goods but did not receive it have now started court proceedings
They are now trading as mimotek or tekshopz so stay well clear please believe me I know

MimoTEK implements an unclear return policy that is full of discrepancies and tends to confuse customers at the first glance.

I purchased a £650 second-hand phone from them. The phone did come as described and nothing was wrong with the item. I barely even breathed on the thing and wanted to return it but was refused by a representative called Matt (Matthew Luke Colombo) who seemed very dismissive and barely helpful. One might even say downright rude.

He refused my request to return the item because it has been used and was very happy to condescend to me about Consumer Law. Upon a look at their returns policy, it does state that there is a "usage reduction" from the refund if an item is returned used.

I contacted them regarding this and they then tell me that it only applies to returns under warranty/faulty goods, which was NEVER specified in their returns policy. When I gave a lengthy reply disputing this and how it can confuse customers, I didn't receive any response back. How professional.

I proceeded to report the business to Competition and Markets Authority. I also resold the phone on eBay and got my money back with a little profit.

UPDATE: If the convoluted returns policy wasn't enough, MimoTEK is also involved in a classic whitewashing style of removing negative feedbacks about their company.

Weeks after the order, I was auto-invited to write a review of them on Trustpilot. I gave a review verbatim to this one, and no more than a week later it was reported for removal by MimoTEK for "Violating Guidelines." I looked upon others' negative reviews and noticed the same thing done, be it lengthy and detailed or short and summarized, they were all reported for removal.

On top of that, I also made an interesting discovery that I cannot log back into my account I made on their website. It seems they weren't too happy with the review I left on Trustpilot, but at least they did their job for me.

UPDATE 2: After sending the Trustpilot support team a message with verification and a month long wait, my review has been reinstated back online. If your Trustpilot review has been reported by MimoTEK for removal, send the Trustpilot support team a screenshot of your order invoice from MimoTEK and they should reinstate it.

Scam company do not use them. I order a jet ski engine off them. Took my money 860 euros never hear a word from them after. *******@gmail.com mimotek Engines Indonesia.

DO NOT buy from this company as they don't deliver that which is advertised at the point-of-sale. Customer care is non existent, they don't answer the phone nor emails and I wouldn't trust them to give me my money back. Consequently, I have bought a phone with the wrong accessories to charge it and headphones with the wrong connection which means that it would have been cheaper to buy a new phone from a reputable dealer. If I could have written a review with zero star rating I would have. I'm contacting Trading Standards and going to pursue redress through the small claims court.

This company sells faulty products and doesn't reply to emails when asking for a refund. The owner is obviously a complete scumbag who is happy stealing from people and has a long track record.

No good firm no give me 350 £ refound back. Now i have 2 months still weight. I receve same message every day like robott.no bay never again from this site

Avoid this $#*!ty company. They come in different names selling different products from electronics to jetski engines. Wish I had seen reviews before being such an idiot and wiring money. That's what happens I guess when you really need something and just hope for the best. Not in this world no more always remember people are pieces of $#*!s and dont give a crap about you. This $#*!hole indonesia country can burn itself stealing money. How about you go work for a change bunch of scam artists avoid anything with the name mimotek or anything else they call themselves in the future. I would sure love to fly to that address and beat the crap out of all of em. They even sent me proof of legal documents and licenses claiming they were legit. Pricks

ALL items are open box items. This is written in the terms and conditions (point 6), but no where else on the website or on the product description. So when I opened my phone, it all looked fine until I turned it over and the back is heavily scratched, I called to ask for a refund and this is where the fun began. Because their shopping cart is basic, there is no option for a separate billing and delivery address. So, if like me, you had the phone delivered to your work address and you typed in the name of the company, they class it as Business to Business Purchase and it gets invoiced to the company. Therefore you have very limited recourse to return it. Distance selling regulations do NOT apply.
BEWARE!

Ordered a Samsung S10e white but received a black model instead.
I notified Mimotek on 30rh April to inform them of their mistake which I thought would be simple to rectify.
Tried to call but no answer, so raised a ticket which is supposed to be answered in 48 hours.
It is now 15th May and I am still waiting for a response as advised.
I have sent several follow up emails offering two straightforward options:
1) Exchange my black phone for the white one i ordered, or
2) I return the phone for a full refund
Simples! But still no response.
Their customer service is non-existent, communication zero and concern for their reputation lamentable.
I wish I had seen these reviews before and dealt with a professional and reputable company.
In the absence of any response I seem to have no other option but to take further action.

This company fails to keep communication, in fact they don't answer any of the emails or maybe don't read them. They do not deliver as promised. Be very careful, in fact I do go as far say from the experience I have had, it is better not to order from AT ALL avoid at all cost.

I was a bit unsure whether to order from here because a few of their reviews online were reported by themselves i. E. they tried to delete them. However at that point in time, there wasnt much online about them (theres loads more reviews now) so I thought I'd give it a go because they have a UK address and are registered at Companies House. I wish I had never bothered. I never received my phone and there was no communication from them. At this point they had an online tracker function on their website that said it was delayed but they've since removed this tracker from their website. Tried calling and answer phone saying due to Covid no staff so raise a ticket. I did this and eventually received an email saying they would refund me but that was a week ago and they still havent. It's now been more than a month since I ordered the phone and I cant order a new one until I get the refund. I really wish I had not ordered from here.

Please see reviews on "Tekshopz" They are the same owners Domenico & Mathew Luke Colombo in the same Business