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Claim Your BusinessMINDBODY has a rating of 1.34 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MINDBODY most frequently mention customer service, small business, and credit card problems. MINDBODY ranks 628th among Software Other sites.
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I call Mindbody frequently to receive support as I am still learning and getting used to the system. Every single time Rebecca answers and is the one helping me - she gives the most outstanding service. She works fast, knows what she's doing, & is super helpful. I feel like my time isn't waisted and neither is hers. She really is advanced in her position and I am grateful to talk to someone who is skilled in their profession and is genuinely helping others. Thank you Rebecca for your help always, I deeply appreciate you!
From a User (not a Provider's) experience, this is a shockingly bad platform. Laggy, bad formatting (not all options are viewable - or scrollable on the screen). And *every* time I have logged on, I have to change my password as it does not seem to remember the last one. It costs their clients business: I now deliberately avoid using services that require you to book on this platform as it is too much of a battle to use it. Service providers and Users alike: AVOID
From a User (not a Provider's) experience, this is a shockingly bad platform.
Laggy, bad formatting (not all options are viewable - or scrollable on the screen). And *every* time I have logged on, I have to change my password as it does not seem to remember the last one.
It costs their clients business: I now deliberately avoid using services that require you to book on this platform as it is too much of a battle to use it.
Service providers and Users alike: AVOID
As business owner using Mind Body at multiple locations i have to say this platform is WAY overpriced and pretty bad. Every time they update their software it gets worse. I haven been able to login to the video area of the platform to update our class videos in over a week since the last "upgrade" and have members threatening to quit. Also, the started managing my credit card processing and as I was afraid of we no longer win chargeback as we did when we used Tsys.
Go to Club ready and run (don't walk) away from Mindbody...
I've been with my body since 2008. Always were pretty good recently they decided to take it upon themselves to take the money out of peoples accounts and not use a third-party. All I can say it's below standard and actually pathetic holding money up to 9 to 10 business days, overlapping payments, and creating, a very bad system please be aware if you are using this company now we will be looking for another company and I'm sure others will follow as a small business. We cannot wait up to 10 business days to get money out of peoples accounts. A lot of people are going in a nsf now that I've never gone nsf before,mindbody should've just stayed in the game as what they were doing and not dabbled in this process. If they were not ready, I'm sure other people will be like me and be looking for new software because I know as a small business waiting 9 to 10 business days and payments. Overlapping is just not satisfactory.
Awful app. It does not work on androids. Contains empty links including Help. Whenever they "update" the app androids stop working for months at a time in spite of requests and complaints
Products used:
Web
When you first sign up you get immaculate support, but as the months roll on the support gets less and less. I've been extremely frustrated by the lack of quality support for the platform. Mindbody seems to have gotten so big that the support element has dropped away. Sometimes the people on the other end of the line seem like they know less than me about the system. Disappointed.
As a long time Mindbody user for my small business, we decided they were too pricey for our small business and decided to move on. This was also after the customer service went from 5 star to no stars! Hours on the phone to fix a problem with integration resulted in being told it was a glitch in the system and couldn't be fixed. We cancelled giving 30 days notice only to be told we had a contract that was up in April. We never signed any contract and they are refusing to let us out of said contract. They also cannot provide us with " The Contract" we supposedly have. We cannot remove our credit card from the system so essentially they are holding our business hostage. Please look elsewhere when searching for a software system for your business.
This was by far the most surreal CS experience I've ever had.
The setup and support is so non existent it's mind boggling. You end up teaching the rep what you know. Never once did I get an problem resolved, and almost everything promised by the saleswoman didn't happen.
It was an endless nightmare for 3 months. Thankfully due to performance clauses in my agreement I was able to cancel the expensive--$700/month--contract and return to Schedulicity ($70/month) and Square.
I have been a customer of Mindbody since 2019. It has been a $#*!show with then ever since. They lie about what they actually offer. The increased expenses for modules that should be free for the price they charge are a total scam. The customer service sends you articles you can google yourself. The have literally hung up on me and told me to just go use another company. Its a total scam.
Tip for consumers:
They are a total scam. Software built in a basement that is such a hassle!
Products used:
Payment processing, Branded Web, Scheduling, Live-Stream, On-Demand Video Library.
I am a user of the MINDBODY app, and I think it is absolutely horrible. I don't know how they sell this to businesses because it only makes the customer frustrated with the business because of the MINDBODY app they need to invest in better technology to getting a better product and stop selling this product.
It's unfair to the small businesses that they are selling to
Tip for consumers:
When you contact MINDBODY, they say to bring the issue up with the business when you contact the business, they say to bring it up to MINDBODY so it’s a complete run around and there’s no resolution with anybody taking accountability
Was browsing around for a software for my business. They seem to have an awesome tool. Not using it, but have heard good things from friends.
MINDBODY will auto renew your contract every 12 months without consent. The cancelation process is a nightmare. Horrible product and even worse customer service. If you are in health and wellness look at any other option.
10 years I was with this company. I had a conversation with a tech about options as their service was becoming increasingly expensive and not a good fit with my studio. They assured me there would be no problem with checking out other software and not to worry I could extend my subscription at any time. Today after 6 hours on hold I was able to retrieve my sales and payroll info for 2019. Totally unnecessary stress place on a client of 10 years. How is this in line with our wellness industry? Parasites. Avoid if at all possible.
So outdated. Customer service is extremely slow. I cant cancel until a year because of their dumb contract but the second I can I'm out. I've just been wasting $130 every month for a year, if you care for your business DO NOT use them. Square is way better and free.
Tip for consumers:
Pls don’t use them
I have used mind body as a business owner for many years. They have increased their prices and have reduced quality tremendously. We have had so many issues with clients not being able to sign up, no one in the customer service not responding to my emails, and just nor providing the services I am paying for. Students still can't find us on their app. This is a very poorly run business and it seems to not care based on zero follow up. I am looking for a better studio management program
Terrible customer service, constant malfunctions across every part of the program, causing small businesses constant lapses in sales. When you call for technical support one out of every five times you will end up teaching the support representative how to do their job, rather than receive help yourself. They never compensate for their lack of functioning service. Truly awful to work with a company such as this during such an awful year for small business in general.
Mind Body is a powerful piece of software, but hampered by random, strange glitches. It can do a great deal, more indeed than any other offering I know of on the market but it does it imperfectly unfortunately. An example is that over the years many of our customers have been double charged because of some kind of communication error with their merchant partner Ezidebit, something that has cost us countless lost hours and loss of reputation with our customers. Just when it seems to be fixed, it happens again. Ezidebit are the only merchant that Mindbody partner with in Australia and they are a company with little interest in offering any service other than the absolute minimum. One other major flaw is that Mindbody partnered with Ezidebit offer no refund capability (whereas they do partnered with other merchants in other countries) which leads to a great deal of time and money (in fees) being lost in manually processing refunds via electronic transfers through our other banking options. It does not help that Ezidebit have no competition - the customer cannot go with anyone else unless they ditch Mindbody altogether which is a massive, costly thing to do. Knowing this makes Ezidebit seemingly quite happy to do very little for the customer.
Mindbody has seen little development over the years with reporting that makes accounting incredibly difficult (and some just plain broken, exporting files in the wrong format) and no improvement at all in this part of their offering. Lots of time is spent (wasted really) in merging data in excel to try and get meaningful, useful reports when all of this data exists within Mindbody and, with the ability to customise reports even a little bit, would be totally unnecessary.
Other relatively minor, but persistent, bugs are customer names being replaced with the wrong name or the strange way it splits payments across items in a transaction (again making accounting awkward). I really don't think they consulted accountants in developing this side of things given how difficult it is to get the basic data required.
What development there has been was just fairly minor tweaks, sometimes with no improvement e.g. attempting to improve the client search functionality, and launching a test version for awhile, only to then abandon it as it was not an improvement at all and was slower than the older version. They did enhance the checkout system so that appointments could be checked out more seamlessly but I wouldn't call it a massive improvement.
To their credit they did jump fairly quickly to develop a streaming service for classes when the COVID crisis hit, but to their discredit it was not good enough to actually use when there are very solid offerings around.
Anyone considering signing up with Mind Body really needs to do their due diligence and make sure that it is the best option for them. As others have mentioned they are expensive but what they offer might well be unique. As long as you can cope with the bugs and time wasting idiosyncrasies.
I have wasted so much of my time on this and we have yet to actually set up an account.
Personal matters have taken precedence, the company refuses to void a 10 day old contract. GREEDY USELESS UNETHICAL business
My new company didn't receive its payouts from mindbody online for 3 months. I brought this to their attention and it took them over 2 months to solve the problem. But wait they only solved 17k and I am still out a little over 3k and they continue not to take responsibility for it but will not let me speak to the merchant processor.
I call Mindbody frequently to receive support as I am still learning and getting used to the system. Every single time Rebecca answers and is the one helping me - she gives the most outstanding service. She works fast, knows what she's doing, & is super helpful. I feel like my time isn't waisted and neither is hers. She really is advanced in her position and I am grateful to talk to someone who is skilled in their profession and is genuinely helping others. Thank you Rebecca for your help always, I deeply appreciate you!
Impossible to figure out totally in-user-friendly! It has never worked without a problem for me with 3 studios - it is like you don't already have the app when you try to add studios - they just want you to look at the deals and adds and don't provide a real service.
They still charged me over $162 per month. Even when I stoped worked with them 3 months ago.
HORRIBLE. They won't refund you! I had to call my bank for fraud and tell them that is a not authorized charge.!
I have been using mindbody as an employee for years at various different jobs. My current job as a manager of a private gym has required me to call Mindbody for assistance several times for several different reasons.
I have NEVER received better assistance than Amalia just gave me. Not only did she take her time to actually understand the issues I was experiencing, but she answered every single question I had about why it occurred and how to prevent it from happening again. She went above and beyond by finding SEVERAL solutions, not just the easiest or most obvious.
She clearly has an incredible understanding of the program and is very confident discussing it with me as the client. I'm seriously stunned. I've been working in the customer service world for almost 8 years and this was the most impressive interaction I've had with an agent ever.
Amalia, if you read this, thank you again for being so incredibly helpful and kind. These issues were things that were brushed aside or ignored by other agents so your help has been such a relief. I only hope to have you as my agent the next time an issue arises.
Tip for consumers:
Try and get Amalia as your agent.
Dropping paid customers, changing things constantly, dropping classes of our schedule. Difficulty signing in and tracking classes. Need I say more.
Our gym uses Mindbody to schedule classes/let clients register for classes. I've been using the software for over a year and have never had a positive experience with customer service. I'm usually put on hold for 45+ minutes and then told they simply cannot fix the problem. Recently all of our clients were unable to login to their accounts or book classes due to a bug and we lost a lot of business, and Mindbody was unable to identify or fix the problem. Words cannot describe how frustrating is it to work with their customer service. Save your time, money, and sanity, do not use Mindbody.
Tip for consumers:
Don't bother using Mindbody
Yurico Rivera was so good and helpful!
Quicker and more knowledgeable than most!
I have been on the mindbody system for the last 2 years with my studio- i have made many many calls - some people know more than others and I was so thankful that Rico knew exactly what to do and where to go and she did it quickly! YAY
Thanks
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