• Mineral Fusion

Mineral Fusion

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Overview

Mineral Fusion has a rating of 1.57 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. Mineral Fusion ranks 180th among Cruelty-Free sites.

  • Service
    2
  • Value
    1
  • Shipping
    2
  • Returns
    2
  • Quality
    2
  • Full refund
  • Free shipping
  • Price
  • $ $ $
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Mineral Fusion?
Top Positive Review

“Really like their products”

Amy D.
7/30/20

I really like their products, they look great on my skin and they have the most perfect shade for my skin. I use their pressed powder foundation in Warm 7. It is super smooth and does not have any bad creases too. I use their liquid concealer to cover up some of my dark spots and dark circles as well. I finish off my look with their setting powder and my daily makup look is completed. I do add some lip balm from another brand but the base looks so good!

Top Critical Review

“Wrong color and horrible customer service”

Stephanie L.
3/22/21

Stay clear from this brand. Colors online do not match. They do not have colors for medium toned skin and the online tool is highly inaccurate. No refunds when buying from their 3rd party vendors and customer service is not helpful at all and will string you along with multiple emails and not solve the issue. They do not stand behind their products. I refuse to support a company like this. Try burts bees or Bare Minerals --- much better products and service!

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user stephaniel867
2 reviews
0 helpful votes
March 22nd, 2021

Stay clear from this brand. Colors online do not match.
They do not have colors for medium toned skin and the online tool is highly inaccurate.

No refunds when buying from their 3rd party vendors and customer service is not helpful at all and will string you along with multiple emails and not solve the issue. They do not stand behind their products. I refuse to support a company like this.

Try burts bees or Bare Minerals --- much better products and service!

Products used:
Duo Concelear in Warm

Service
Value
Returns
Quality
Thumbnail of user ryanh680
Amy D.
1 review
0 helpful votes
July 30th, 2020

I really like their products, they look great on my skin and they have the most perfect shade for my skin. I use their pressed powder foundation in Warm 7. It is super smooth and does not have any bad creases too. I use their liquid concealer to cover up some of my dark spots and dark circles as well. I finish off my look with their setting powder and my daily makup look is completed. I do add some lip balm from another brand but the base looks so good!

Thumbnail of user camryng
Eric D.
1 review
0 helpful votes
October 19th, 2020

Liquid Mineral Foundation is one of their best-sellers and I understand why. This is one of the best foundations I have ever had in my makeup box. They have a lot of shades so I'm sure you can find your shade easily too because I found mine quite easily. This foundation is very creamy and smooth, not thick like many other foundations. Because of sensitive skin, it was hard for me to find a good product but this foundation does not bother my skin and looks great. Spray the hydration mist to it and your makeup will last all day long!

Thumbnail of user lisak1659
1 review
1 helpful vote
January 6th, 2022
Verified purchase

Is this brand even real? I purchased some items after christmas because they were having a good deal. I waited until a few days after new years because there was no shipping started. I emailed them saying that I need to cancel my order (it took too long, I know it's holiday season but other places started shipping after christmas or at least right after new year). Guess what? Right after I emailed them, 7-8 hours later, they shipped my order. Aaaaand the shipping did not move for more than 24 hours (until now) "USPS still hasn't received the item" THE HELLLL? They did not even reply my email. What's going on MINERAL FUSION?

Tip for consumers:
AVOID THIS BRAND

Products used:
lip tint

Service
Value
Shipping
Returns
Quality
Thumbnail of user sr631
1 review
1 helpful vote
January 18th, 2023

I purchased a concealer with a defective mechanism. I reached out to Mineral Fusion using their online contact form that does not produce an automated email confirming receipt of request. I learned that the company has three difference customer service email addresses: *******@mineralfusion.com (on their website), *******@andalou.com (on phone messaging system), *******@bwxusa.com (on invoice/packing list). The phone number provided on the invoice/packing list does not accept voice messages because the mailbox is full. I filed a claim with my financial institution. I cannot do business with an unresponsive establishment that appears to be hiding from the customers by provided multiple contact information.

Tip for consumers:
Company has multiple email addresses and a voice messaging system that does not accept messages because the mailbox is full. This may indicate a problem with the products and customer dissatisfaction.

Products used:
Foundation; concealer is defective

Service
Shipping
Returns
Quality
Thumbnail of user paulh1432
3 reviews
3 helpful votes
March 1st, 2024

Phenoxyethanol causes irritation in 10% of the population and is banned in the EU, and yet Mineral Fusion adds it to their foundation. Stay away from this company of you have sensitive skin!

Products used:
Foundation

Thumbnail of user lindac2708
1 review
1 helpful vote
June 11th, 2021

Had been a loyal customer for a decade, purchasing through Amazon and in-person at fancy grocery stores, however with this recent purchase the consistency was different-- immediately dry, cakey, and very soon completely fell apart out of the container and all over my makeup tray. It had been great coverage, not clogging pores, easy to apply and perfect for touch up over liquid foundation, applied with brush. Could it be that they changed up their recipe? Also, Mineral Fusion is a non-compliant member of the Campaign for Safe Cosmetics http://www.safecosmetics.org, which evaluates makeup companies for greater transparency to consumers about ingredients in their products, and notes that 'because of loopholes in the FDA, companies are allowed... to use chemicals that are known to harm human health and the environment.' Further, it appears that MF sells cheaper, and pre-used on other platforms (Ebay, Amazon, etc.) with packaging showing old/reformulated ingredient listings. Will not repurchase.
https://www.amazon.com/gp/customer-reviews/R1AXOECX21M83L/ref=cm_cr_getr_d_rvw_ttl

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  • Full refund
  • Free shipping
  • Value

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