MinnieMe

Thank you so much for your review! I am glad you liked the product :)

Thank you so much for your review, Neela! Glad to have you as our customer :)

Thank you so much for your review, Mariebeth! We are so glad to know you liked the products!

Thank you so much for your review, Marisa! We are glad you liked our products :)

Thank you so much for your review, Anastasia! We really appreciate it :)

Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at info@minnieme.com.au in case you need further assistance.

Dear Sean, we apologize for any inconvenience caused by the late delivery of your parcel. We understand that it arrived after the event you purchased it for.
We would like to clarify that we have the delivery information clearly stated on the product page, accessible and highlighted in red under the buy button for easy navigation. We expect our customers to read the shipping timeline for a better understanding and transparency regarding the delivery process. In addition, we also mention the detailed shipping timelines on our returns and shipping terms page.
During our communication with you, we responded to every concern promptly. It is important to note that your order was placed during the holiday season, which often experiences a high volume of shipments and limited working days for couriers and postal services.
However, we are pleased to inform you that your parcel was delivered within the expected time frame, considering the challenges of the peak holiday season. We understand that this may not have been ideal for your specific event, and for that, we sincerely apologise.
To resolve the issue, we offered you a full refund for your order, all you need is to return the order. We want to assure you that we take customer satisfaction seriously and strive to provide the best possible service.
Please understand that while we do our best to ensure fast delivery, we cannot guarantee it during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.

Thank you so much for your review! I am glad to hear you liked shopping with us :)

Thank you so much for your review, Catherine! We are sorry that your order could not be delivered on time due to some unforeseen delays with the carrier. But we sure do hope to see you shop with us in the near future.

Thank you so much for your review, Tyler! Glad to have you as a customer :)

Thank you so much for your review, Harry! We appreciate it :)

Thank you so much for your review! We really appreciate it :)

Dear Ruwanthi, we are really sorry for the unpleasant experience you had shopping with us. I assure you this is not usual. I wanted to inform you that your order was duly refunded once the returned package was received. We have also put additional measures in place to make sure this issue never happens again in the future.

Thank you so much for your detailed review, Vanessa! We are glad to know you liked our products :)

Dear Kaylee, we express our deepest sympathies for the unfortunate situation you recently experienced with our product. We understand how frustrating it might be. We wanted to assure you that we are here to support you in the best way possible. We have sent you an email to understand the best way to make it up to you. However, please understand that we check every piece that is sent out to our customers, but sometimes, minor faults might not be visible. We have already reached out to our product team and the supplier to address this one-off issue since this is the first time we have received a complaint for this item. But please be assured, we are going to do everything in our capacity to make it up to you.

Thank you so much for your wonderful review, Tony! We are glad to have you as our customer :)

Thank you so much for your detailed review, Lillian. We are so glad to hear that your daughter liked the product :)

Thank you so much for your wonderful review, Valia! We are so glad you liked the shoes :)

Hi Marianne,

Sorry that you had an unpleasant shopping experience with us.

I see that your package was shipped on June 2nd and delivered on June 21st via AU Post as per the stated shipping timelines mentioned on our website.

We also mention the shipping timelines on all the product pages on our website so that our customers are aware of how long they would need to wait to get their orders delivered. Not only that, we keep sending email updates about the order till the order is delivered. Kindly check your spam/junk folder in your email inbox for these email notifications if you do not see them in your email inbox.

We perform thorough quality checks before any item leaves our warehouse to make sure there is no issue with the quality of the products that are delivered.

We even emailed you on June 16th to apprise you of the latest status of your package but we did not hear back from you.

Thank you for sharing your feedback with us. We take our customer's feedback very seriously. Please contact us directly to let us know how we could have improved your experience and we would be more than happy to work on the feedback and suggestions. You can contact our customer service team directly through the Contact Us link on our website.

Thank you so much for your review, Evanhia! We are glad you liked our products :)

Thank you so much for your review, Natalia! It really means a lot to us :)

Dear Yeshey, I am really sorry to hear that the product did not meet your expectations and I wanted to assure you that we are here to help in any way we can.

We do perform stringent quality checks on all products before they are shipped out and this is the first time we have received a complaint for this product. This leads us to believe that the fault may lie with the supplier. We are currently investigating this matter and will do everything we can to ensure it does not happen again.