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MobileUnlocks has a rating of 3.5 stars from 629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention easy process, great service, and sim card. MobileUnlocks ranks 5th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
8,402 reviews
No positive highlights yet
I recently used this service to unlock my iPhone 11. It was so quick and easy and needed little to no input from me. I was able to pay the fee, sit back, relax and watch the magic happen. The best thing is it only took 30 mins. I went to a phone shop they wanted to keep my phone for double the money and double the time. I would 100% recommend this service. It's quick and it's easy and you don't even have to leave the house. 10/10 would highly recommend!
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Hi there,
Decided to buy new phone,I won eBay auction and realized that new phone is locked for other company.Started searching unlocking service online and found it Mobile Unlocks with positive feedbacks from clients.I paid money for and my new phone was unlocked in next 10 minutes.I am strongly recommend UnlockMobile service to everyone especially to them who tight with time.
Reasonable prices,one word worth it.Many thanks.
They did their best to get my old Nokia unlocked but it was unsuccessful so I ended up getting a partial refund other than the phone verification charges. I recommended that they do actually act on their Support Pages within the time framework they state (which did not happen) and it was only later that I received a full explanation. I'm sure that they can deal with the majority of phone unlocks satisfactorily although mine seemed to be A Phone Too Far
As stated
Wanted an old phone unlocked from Branson's odious company
Not sure if it's a scam, I've ordered unlock my iphone 3 days ago from mobileunlocks.com but it's still in process. The website says the process will take 1-24 hours when I order it. I have emailed them yesterday asking for refund but haven't got any response. I've just emailed them again. Be careful with website. And another tricky thing is that when you choose unlock phone button, you will be given status check order instead of Unlock.
Tip for consumers:
Read through the words. Be away from the website mobileunlocks.com
Products used:
iPhone unlock
I recently used this service to unlock my iPhone 11. It was so quick and easy and needed little to no input from me. I was able to pay the fee, sit back, relax and watch the magic happen. The best thing is it only took 30 mins. I went to a phone shop they wanted to keep my phone for double the money and double the time. I would 100% recommend this service. It's quick and it's easy and you don't even have to leave the house.
10/10 would highly recommend!
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Hello there,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.
As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.
I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.
We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.
As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.
Best regards,
Charlotte
I don't have any signal with Globe in our house that's why I need to buy a Smart sim but my phone was locked only to Globe since I am a postpaid subscriber. I am hesitant to try MobileUnlocks' service at first because it says it will take 7 days to complete. I am worried if this a good value for money. However, after the unlocking I was able to install a SMART e-Sim and it works pretty well.
I have read couple of reviews saying it was cool ang got the unlocking remotely.
I wanted to install another telco sim in my phone.
Needed my phone unlocking ASAP! It was a Sunday, didn't want to venture out so I turned to good ole Google for an answer.
Well it came up trumps. Although I was sceptical at first whilst reading the reviews, but I was desperate too. Anyway I'm glad I took the plunge with MobileUnlocks, I had my phone unlocked within 20 mins. Amazing service and will certainly highly recommend to everyone I know!
The process of unlock is an unclear method to unlock a device. It is not clear the first fee is an 'eligibility check' and that upon success there is a further unlock fee to pay which in my case was much higher than the initial amount expected. Shady tactics at the least. Proceeding anyway the unlock was to be completed within 24 hours. After cycling twice and the being further delayed the unlock was completed after a week...
They did not reply
The site has good SEO and seems reasonably priced, i won't make that mistake again..
I needed an unlock for a device
Hello Mr. Workman,
Thank you for taking the time to provide your feedback. I'm sorry to hear that the process was not as clear as it should have been. We always strive to ensure that our customers understand the unlocking process, which involves an Eligibility Check followed by the Unlocking Payment, and we mention this on the checkout page prior to purchase. As you've noted, you've made two payments – £11.99 for the Eligibility Check and £26 for the Standard Unlock.
In line with our commitment to quality service, we aim to complete unlocks promptly, and I apologize for the unexpected delay with your iPhone SE from Vodafone UK. While we provide estimated delivery times based on the prior week's unlocks, various factors can influence these times, and I'm glad we were able to successfully unlock your device, despite the setback.
We value your business and while I understand you're disappointed, it's great to hear the unlock has been completed. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or need assistance, please do not hesitate to reach out.
Warm regards,
Charlotte
At first I was a bit skeptical because I have tried multiple attempts before from different kind of services on how to unlock my phone.
I was surprised this morning upon checking my email & saw the msg that it has been unlocked and upon checking my phone it really turned 'No sim restriction'.
Happily now, I am using my phone with my current carrier.
I will definitely use this service again. Thankyou!
This service is highly recommended!
After i read the reviews all are positive comments that's why i decide to choose MobileUnlocks👍😊
It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.
Google told us how to unlock the phone
I was happy with the phone it was unlocking it from EE presumably was the problem
Hello Mrs Boulter,
Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.
I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.
Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.
If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.
Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.
Warm regards,
Charlotte
I got a new phone that was locked and found this company easily on google. They could unlock the phone online which meant I didn't need to go to a shop so made it very convenient.
Was an easy process to get the phone unlocked and was a lot quicker then the expected 15min wait time. I got a text message to tell me I was all set up and ready to put my current sim into the phone. Would definitely recommend
Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.
Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback
Products used:
Phone unlock
Hello Karl,
Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.
The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.
It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.
The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.
Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.
We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.
Best regards,
Charlotte
Customer Service Team, MobileUnlocks
💯 legit! Don't be afraid to let MobileUnlocks take care of your devices for you. I was hesitant at first but they continuously emailed me with updates from the start of process until it was completed. All I did was sit back and MoblieUnlocks took care of the rest. Perfectly! I will definitely recommend others to use this website for mobile unlocking 🙌
Can't fault the service but the way the pricing should should be more clear cut. We ended up paying over a third of the value of the phone to get it unlocked. It said from £7.99 or something when it's not. We paid £11.99 which is fine but then a £26 charge afterwards when they confirm they can do it is a bit steep. Clearly nobody pays under a tenner for the complete service. There are competitors that offer the same service much cheaper without the misleading 'from' sales technique with an unclear pricing
Came up on a search with good reviews
Kept on getting moaned at by a 10r old his new sims not working.
Needed my old s10 unlocked which was on a old contract of mine. Simply clicked the link paid and within 15 minutes I had my code and instructions, couldn't ask for any more.
Great reviews and sounded easy to do
I paid like $15 dollars for a old iphone unlock, then after few minutes it ask for another "Final payment" of $50 dollars, the phone itself worth no more than $75 dollars so I won't do that, they are just ask money from you.
So I think this is a phishing site, keep away from it, if there is 0 rating I'll choose it
Hello there,
Thank you for taking the time to share your concerns, and I'm sorry to hear that the process has not met your expectations. When you made your initial payment of $15, this covered the Eligibility Check to ensure your iPhone can be unlocked. This step is crucial for us to proceed safely without risking your device's usability or violating any service terms.
Additionally, as outlined clearly on the checkout page before purchase, unlocking an iPhone involves two stages: the Eligibility Check first, followed by the Unlocking Payment. This two-step process is standard for our service as it helps us to tailor the unlock specifically to your device's requirements.
While I understand your hesitation given the value of the phone, our goal is to provide a reliable and official unlocking service that maintains the integrity and security of your device. This is a legitimate process, and certainly not a phishing attempt.
If you have any further questions or would like to discuss how we can make this right for you, we would be grateful for the chance to help. It's important to us that your experience is positive, even if you decide not to proceed with the final unlocking payment. Please remember to have your IMEI ready and reach out to our Live Support via your tracking page for any specific assistance related to your order.
Best regards,
Charlotte
Customer Review Service Agent
Thank You! I wish everything was easy breezy like this process, takes time? Yes, but one knows every step and is very punctual
Started on a Friday and imminent by Monday then finally unlocked on Wednesday. Seems a long time when other reviews say "quick " service. IPhone X from O2 to Vodafone.
Just looked on Google. Needed phone for daughter unlocked.
No real reason other than alleged reviews on trust pilot.
Wasn't too sure about using an internet site to unlock my daughters sim lock in her phone as i have always used a shop, but wasn't convenient at the time with working hours, but was cheaper to do with mobile unlocks and so much easier/faster. I would recommend anyone to use this service. Thanks again mobile unlocks
Top hit on google and good ratings
Needed a iphone sim unlocked to any network
It was very easy to order and in just 2 days I had the codes to unlock my Note 8. Thanks a lot
It was first in Google Search results
I needed to unlock my phone and it was no 1 option on google
Great fast service iPhone was unlocked within 30 minutes! Definitely recommend their service and will use again in the future!
Really easy process, clear instructions and very helpful with any queries I had. Resolved my issues in a timely matter and did what they said they'd do. A++
Very good at what they do
Got he code in double quick time
A bit on the expensive side
Price started at £10 ended up at £46
Google search
To get phone unlocked
Very simple to unlock my locked phone with this company.
Would definitely recommend.
From start to finish they took me through every step and kept me informed of the progress.
Within one hour my phone was unlocked.
Google and good reviews
Phone unlocking
Gain trust and grow your business with customer reviews.
Hello Mr. Kinnair,
Thank you for taking the time to leave a review. I'm truly sorry to hear that your experience did not meet the standards you expected, especially with regards to the support time frame.
We do our utmost to adhere to our stated support response times, and I apologize for the inconvenience caused by any delay in providing you with a full explanation. We continuously strive to improve our services and your feedback is instrumental in that process.
Although we were unable to unlock your Nokia RM-1111, we're thankful that you recognize our effort and understand that some cases, like with older models, present unique challenges.
We are committed to dealing with the majority of phone unlocks successfully, and we learn from every exceptional case like yours to enhance our service. Your comments are valuable, and we will certainly take them on board to improve our customer support response.
If there are any further actions we can take to help with your mobile needs or you have additional feedback, please don’t hesitate to get in touch.
Best Regards,
Charlotte