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Modanisa has a rating of 1.53 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Modanisa most frequently mention customer service, order number, and many times problems. Modanisa ranks 2353rd among Women's Clothing sites.
This company responds to reviews on average within 9 days
No critical highlights yet
I received my order today although there was some misunderstanding which got solve. I am very satisfied of the way the staff handled the situation. I would recommend Modanisa to anyone. I love my hijab!
I placed an order with them over a month. My order stock in the transit. Tried to send emails, no reply. The only way is the live chat. Which is useless as it is only same person every time and not helping at all. All he says we are monitoring your case. No one care. No response. Took my money and no order.
The product prices in Canada are literally 4 times more expensive than if you were ordering the same products to a Turkish address (I've lived in both countries and used to order from their site). I paid $23 in shipping to Canada! And the return fee is on me, which I've yet to find out how much it is. All that to get one skirt, I pretty much wasted $50+ just in shipping and returns. They seem to think that people living in the west are picking dollar bills from trees.
The quality of the skirt wasn't even good. This will be my last time ordering from this website due to those reasons. Customer lost forever.
Tip for consumers:
Services need improvement for international customers. Return processing is very long, not guaranteed, and extremely expensive.
Products used:
Skirt
I placed an order with them over a month.
My order stock in the transit. Tried to send emails, no reply. The only way is the live chat. Which is useless as it is only same person every time and not helping at all. All he says we are monitoring your case. No one care. No response. Took my money and no order.
Dear Omar S,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Since my previous review they have now changed the return procedure it's really easy and quick you automatically receive a return label and stick it to your package. They deduce around 10 euros for shipping fees but it's ok as long as I can send stuff back when I'm not pleased with the purchase.
So overall Im really pleased with my shopping on Modanisa.
Products used:
Dresses.
Dear Fatima,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on Support@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
The pictures don't match the item and the quality was horrible and then to return the items they expect you to pay and no refund on your return price that's out of pocket. Customer service was not helpful very short and on to the next customer type of attitude. I will never shop here again and will WARN anyone against it as well.
Products used:
Return policy needs to be changed it’s not the customers fault you lie on photos and quality is horrible! You should have free returns or refund the payment for the return customer has to pay.
Dear Hoyo A,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
They took my money and they didn't send my package. It has been over a month, almost two months, that I've been wasting my time. I even have the proof that they didn't send it. The only thing you get from them when you ask about your package is "we're sorry" or "we're working on it".
Tip for consumers:
Even though they have a refund policy they do not respect it
Products used:
Clothes and cosmetics
Dear Lina S,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I made sure to read all the fine details of their return policy before I made my order, I noticed that they mention that you are responsible for shipping costs but I figured it would be the standard 10$ not 220$! Which is more than the cost of the dress! I sent multiple emails and the solution they had for me was to cancel my complaint!
They should have prepaid shipping labels for returns like all the other online companies. Such a scam considering you never know sizing with them either!
Dear Amena H,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
The products are good and arrive on time, I would recommend the site to people as In my opinion it's trustworthy and the products are beautiful, I will be ordering from the site again.
Dear Customer,
Thanks for sharing your experience with us. We’re glad we could help.
We care about your feedback to give you a better service and a great experience.
Please share your comments and suggestions with us on support@modanisa.com for us to serve you better.
Best Regards
Modanisa Customer Experience Team
Worst service ever! I received a defective product with nails in it and badly injured my foot while trying it. They didn't even apologize and it took them 3 weeks agree to give me a refund, but insead they used my card info without authorization to deduct the price of the product from my account all over again. When I checked with them they denied that, until I had to contact my bank to deal with them and they helped me get back my money.
Be careful, such a deceitful company, and storing your credit card info is unsafe.
Tip for consumers:
Don't! The worst customer service there is. You're credit card information is not safe and can be used with any authorization from you.
Products used:
I bought a pair of defective shoes with nails inside.
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
They send us wrong color skirt, when asked for refund or item replacement, only offering only coupon of same value, with no shipping cost. On there web site they are saying free returns and refund, which is completely wrong.
Dear Tauheed I.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I didn't receive my order and FedEx say order delivered but nobody sign on the paper...I contacted the customer service of modanisa but they don't want to do anything.I losses my money for nothing..
Products used:
Women clothes
Dear Hanane S.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I ordered for the first time, they gave me the wrong size of one of the dresses, size 38 instead of 48 and they refuse to send the right size because they only give out coupon which is same price as the dress but the trick is you have to buy more than the coupon and you cannot use any other coupon that you are eligible for. IT IS A TOTAL SCAM! Be careful people! That is all I can say.
They suppose to correct their mistake and send the customer the right size they ordered but NOPE they don't do that.
Another issue the "my order " button is not working as soon as they dispatch the order and they didn't answer after asking why!
Tip for consumers:
Be careful please!!!!
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I made an order and it never arrived, I sent them the proofs and they just told me excuses saying they sent me a mail because they got a wrong address but is not true, then they said that they going to talk to the delivery company but they didn't and nothing change... it's happened a month ago and I didn't receive my refund, every time I tried to communicate with them they said they can't do anything because the don't have the package yet, DONT WASTE YOUR MONEY
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
One of the worse customer service ever. I am an online shopper and I am familiar with online shopping. When a site make a mistake and you complain with proof they usually apologize and try to fix it not make nonsense excuses. Some sites even go further after fixing the issue, and send a coupon for you as an apology.I don't know what's up with Muslims sites and their entitlement. I once got the wrong size sent to me and I sent a complain with proof and all I got was sorry ship it back at your own expense and order another one. They absolutely didn't care that they made a mistake. I over looked at the situation and didn't want to argue with them. A family member of mine once made a large order and something technically went wrong with the site and they charged her the same order five times. And shipped the same thing five times. She tried contacting them to explain that they charged her five times and for them to cancel it. No response! After a while all she got "after you receive your orders just return everything at your expense. Another problem is their false advertising. They advertise " Free shipping for orders over $50, available sitewide, and limited time only" to make people rush to buy. Then they charge you when you check out. My bag even said "Great! You've bagged free express shipping! And then I get charged. I contacted them to explain everything with screenshots. And all I got was oh no it said something else and wasn't for all products, and it clearly said "available sitewide" with the other comment assuring I got free shipping when I checked out. They also usually reply to any complain with some automatic nonsense. Modanisa got some great products. But If they continue to treat customers horribly after they spent their hard earn money, they will lose them. Stop false advertising and dismissing customers complains. I really hope a Muslim based company can do better!
Dear Abeer S.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I am so utterly disappointed with the service provided by modanisa. 3 times in a row, they sent me the wrong order, and when I tried contacting them they kept saying 'your product matches the order' and then 'case closed'. I've never dealt with such terrible service in my life. I will definitely not be purchasing from modanisa ever again. I ended up having to pay for something I hadn't even ordered.
Tip for consumers:
Don't order anything you might not want to keep. You have to pay for shipping yourself, and its around 5-6 euros (here in Europe), even if they accidentally send you the wrong item, you still have to carry the costs yourself. I regret having purchased from here alot.
Products used:
Dresses
Dear Customer,
We want to help you in the best way we can about your issue. Please, send us your contact information for us to get in touch with you.
Best Regards
Modanisa Customer Experience Team
I bought 3 dresses and I just wore once and they got ribbed and stitching comes off when I contacted them they said they can not help me. Poor customer service and poor quality of clothes.
Products used:
Dress
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I received my order today although there was some misunderstanding which got solve. I am very satisfied of the way the staff handled the situation. I would recommend Modanisa to anyone. I love my hijab!
Dear Marie s.,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
This company is a scam! This is a warning to all Canadian customers, DON'T BUY MODANISA CLOTHES! The quality of the items is very poor, the fabrics are horrible and above all, you have to pay the return shipping fee if you don't like the product! What is this? In other words, you're stuck with anything you buy, wether you like it or not, what a waste of money!
Tip for consumers:
I was told I would get a full refund but I have to pay the return shipping fee while I already paid for shipping. So, I have to pay shipping from Canada back to Turkey knowing that the items were sold in USD, totally unacceptable!!! I feel scammed! This is fraud!
Products used:
None of the products bought were used, I couldn't wear them as the fabric was of a very bad quality
Dear Djohra D.,
Greetings from Modanisa!,
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
This company is a total scam. I ordered 6 products and they delivered only 2. I reported this immediately and for weeks they have been giving me the runaround that they are looking at CCTV footage and trying to contact fedex to find out what happened. This is a total fraud. I will report this to my credit card company.
Dear Noor N,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I have stopped buying from modanisa few years ago after they refused to refund or resend me 6 items I never received. It's like you calling your customers liers
Dear Sam H.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
I have purchased two dresses online from Modanisa in November and the cargo Company FedEx driver delivered my package to some wrong address. The picture on fedex proof of delivery is not my door. I reached out to Modanisa explaining my issue and today is December 31, they still haven't resolved my issues. I have been checking my status with them almost every other day and they have been very incompetent. I reached out to FedEx and they mentioned that Modanisa needed to file a case since they did a direct business with them. My credit card company has billed me already and I have been going through a nightmare with how Modanisa has been handling my situations.The only way I can reach out to them is through chat and each time is a random person. I just want to let my word out that, you will have to go through the worst nightmare with Modanisa if your package gets misplaced or lost
Tip for consumers:
Their international Company and they will give you the worst nightmare if your package is lost
Products used:
Long Maxi dress
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
The products either have defects or bad quality/ not as expected and wrong size majority of them run smaller than it should be.
After 10 days of opening a case and sending all the pictures proof needed, i received an automatic email says that the case is closed and the issue is resolved.!
Not to mention that the return policy is a joke, you need to pay 10$ for the return no matter what the reason (and if the package wasn't accepted in turkey, it is your problem then to send it back for an other 10$ or not)
It was the first purchase and definitely the last one too.
Tip for consumers:
Know that you will pay for the return no matter what the reason.
Sizes are usually very small, read the reviews on each product before buying it.
Frankly, I don't recommend Modanisa
Dear Sama E,
Greetings from Modanisa!
Your issue is only one step away from getting resolved!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
This is the first time I order from Modanisa and will be last
I order my favorite things according to their catchy photos and advartising but it turned to rubbish of Turkey
They make money, bad service very fast for delivery but no return bare from now there is no return service, they know why not providing return service as in SHEIN because they know that %100 of their item will be returned to them rubishhhhhh again bad quality.
Tip for consumers:
Cheap quality expensive price and above all charging you with US dollars and no return
Products used:
shoulder bags, shoes, scarf, shirt everthything rubbish
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
This is most rubbish and bad customer service I ever seen. Been waiting 2 months to get refund, each time they give me excuses that we have send your issue to the relvent department.
Do not purchase, poor quality clothes too. Very bad customer service. They just want to take money from you and will not give you refund.
Tip for consumers:
Do not use ,they won't refund your money and each time they make excuses to not give you refund and piss you off. Poor quality clothes very very bad customer service.
Dear Zahra,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on Support@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Latest order:
Despite our last deception, we placed another order this week (March 2018) and this time I would like to express our gratitude to Modanisa for the fast delivery (less than one week) and the quality of the received items.
History:
I made an order beginning of August 2017 but they sent me the wrong article and despite my different email and contacts I haven't received any response for more then one and a half month, BE AWARE THAT THEY HAVE NO RESPECT REGARDING THEIR CUSTOMERS. I highly recommend to not buy anything from them.
Update1: even the response from Modanisa shows the non respect that they have regarding their customers and the bad quality of service provided by this company. They asked for the order number although I provided more than 10 times to their support (if it exists).
Update2: As mentioned by the last response from Modanisa, yes I was finally refunded but I think that I had to not wait all this time and spend all this effort for a simple return request especially that the mistake was in their side (wrong delivery). If you compare what other online shops in Germany offer you as quality of service you realize how bad is the one offered by Modanisa. Even without any delivery error you can easily (and free) with these shops return an item just because it does not look like you expected. My message to Modanisa is: if you don't work on improving your quality of service and if you don't offer a process to easily return non desired items, you will lose all your customers soon or later.
Dear Customer, We kindly like to inform you that we have refunded you for this issue. We are here to help you and respect all of our customers. Before handling it to the shipping carrier, our warehouse packs up the orders carefully and with cautious. We are always working to do the best for you. We asked for your order number because we do not have the option to find it from your username as it is Adel A on this website. Again, we are very sorry for the inconvenience. Kind Regards.
They have contacted me and responded to my case in a way that made me very happy. Now that I have better experience of Modanisa, I can that they are a customer-focused company that always strives to meet the customer in the best possible way.
I have gained good experience with modanisa and their clothes are of the best quality.
Dear Nasra S.,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Gain trust and grow your business with customer reviews.
Discover the latest hijab fashion and modest women? ۪s dresses online at Modanisa.com, with great prices and a return guarantee.
Dear Orderer N.,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.