Moerie Beauty

Refuse to refund lost order of $135 for a product that doesn't work.
The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it.
Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.

MOERIE BEAUTY
This is the worst company I've ever dealt with I Purchased their bundle at a discount it did nothing but dry my hair out and make it break.
I did not want the second shipment. I wanted to return it and they will not allow me because they contract forces you to at least get two shipments. I told him that I'm not happy with the product. It's drying out my hair and I want to return it, and they refuse to let me return it they billed my account again.
If this product did anything that it says it's supposed to do I would have no problem keeping it. But it doesn't my hair brittle and breakage and when I contact Samantha from this company. All she ever did was responded in several emails telling me how they will not accept my return even though I never even opened the box because they have to at least get two months of billing out of a person when they offer it at a special price… this company does not care about your hair. All cares about is your money and the products do not deliver long luxurious hair like they advertise.
I don't recommend ordering from here!

The smell is not very pleasant at first, but you get used to it after a few uses. I really lopve how Moerie products makes my hair feel

I would give this less than a one star if I could this is horrible you can't even call them. You have to email them and when you email them they answer you and say give us a minute and then never respond to you. I have tried to contact them 13 times and one day, this is ridiculous. A horrible business never gave me my tracking number only an order ID., this is ridiculous. A horrible business never gave me my tracking number only a order ID but let me know that it's delivered two days ago, but won't tell me where

After using the product for about six weeks, my hair was very dry and frizzy looking. I use the shampoo conditioner and spray and wash my hair about three times a week. Did not have any noticeable improvements and it's pretty expensive. I went to cancel the automatic shipment, and after four weeks of going back-and-forth on email, I still was unsuccessful. The customer service agent took days to respond, and repeatedly asked me the same questions. I'm not sure if she was plain dumb or was not reading what I wrote but I ended up getting another subscription not wanting it. It is so frustrating when the company makes it so easy to purchase something but when you want to stop buying it you get crickets.

After 3 times using product my healthy hair started breaking off. Contacted customer service and they won't refund money! Worse product for hair

I suffered from alopecia for most of my adult life. I saw this product and initially bought it because it didn't have rosemary oil ( allergic) I've been using it for 3 months now and my hair is growing nicely, no more breakage and i absolutely love it

I was so looking forward to using this shampoo and other products as my hair has been falling out for the last few years. First time use was not a very good result after blow dry, my hair laid in all these weird and unattractive ways. I thought well, give it time. I kept using the supplement and product. Finally I decided it isn't worth it because my hair was actually getting dried out and the blow outs were not improving the finished look. I called to speak with them, no answer. I wrote to them no answer. Third time, they said I could not return it until I used it for 60 days. I think I could make one bottle last for 60 days, but the kicker here is, people can lie and say they tried using it for 60 days because they do not have to return the unused product. However, you MUST use all parts of their system, so you will be purchasing at least another bottle of the supplement. On top of that, jst calling or writing for this information does not prompt them to take you off of their list if you signed up for the auto ship. I received ANOTHER shipment and do not want to continue with this product because it dries out my hair. No comments from the rep as to why that is happening! I have returned the shipment and writing to let everyone know how stupid the "guarantee" is and they refuse to refund you any money even though it dries out some people's hair and they do not require returned product for the guarantee!

I got sucked into this subscription based on the advertisements and rave reviews that I saw, which I'm guessing must all be false or paid for. I tried the shampoo and conditioner and hair mask and it made my hair feel dry and unmanageable. I reached out to the company and tried to cancel it and they refused. I had another $70 package of products forced on me even though I hadn't use the first ones because they refused to cancel the subscription. Do not get caught in this trap

Scam company! Product is terrible and doesn't work and they won't let you cancel! I asked several times to cancel my order, but they won't let me because once you order one product, you're automatically committed to buying two orders. It doesn't say that anywhere under terms and conditions as you cannot even click on it, nor does it state that anywhere on their social media. I've let them know I'm reporting them and they still refuse to cancel! They also go by a different name on your credit card, unbelievably unethical company!

Buyer beware. Even though they give a 60 day money back guarantee it's BS! They require you to send before and after pictures. Supposedly it's in the fine print. I would give them a negative 50 star rating if I could. They do not back up their product!

No growth of hair with product shampoo awful says you can return but when I tried to cancel or return said I had to buy another one full price bc subscription

Not even sure if this is a real company - don't waste your money. I'm still waiting months later for the product I paid for or the refund I was promised. If I could give zero stars I would.

This is by far the worst product I have ever used! Every thing they say about this product is a lie and by the time you realize it they tell you NO REFUNDS. They hook you with false information. I had the worst experience. My first time trying this product due to all the hype and advertising. After my shower I could not comb one piece of hair on my head! It was a the worst Birdsnest Ive ever had! It took me two more showers to comb through my hair and even then the amount of hair I lost was shocking! I wasn't asking for a refund, I was demanding it. On top of a refund, they should compensate me for all the hair loss, discomfort and lost time from work due to needing 3 showers that morning. This company should be ashamed of itself.

THEY MAKE IS IMPOSSIBLE TO GET OUT OF YOUR SUBSCRIPTION UNTIL YOU HAVE PAID FOR 2 ORDERS AND THEN THAT MAKE IT AS HARD AS POSSIBLE. YOU CANNOT CALL. EMAILS ARE RETURNED SEVERAL DAYS LATER. VERY POOR CUSTOMER SERVICE. I HAVE ONLY USED FOR A MONTH SO I CANNOT COMMENT ON THE PRODUCT.

Do not believe the 1 stars. More than likely their cards were declined. Already received confirmation. All of my friends use this. Can't beat it for the price and quality is unreal! Truly works.

I have a very strong feeling they pay people to give positive reviews. Turned my hair to straw even though my hair was in great condition prior! I just wanted to get some length before the 4th of July. When I contacted them to ask for an address to send it back to, they told me no refunds! So I spent $70 on something that has no refund policy. I tried the shampoo, conditioner, mask, and hair growth serum. None of them even worked. I washed my hair 3 times that week and each time more hair fell out. Totally a scam! Now I am left with brittle hair that I have to work to get back to its prior condition! Do not waste your money!

I am leaving this review as my mother would not.
Let me preface this with the fact she called Moerie hair care products customer service, and made must have had the best customer rep. She was given a full refund.
However, her using the product gave her a severe burn not only on her scalp; but it is now on her forehead, down around the side of her ears. Also her face feels like sandpaper. My mom has always had a gorgeous complexion. Flawless and porcelain type of complexion.
So be warned this product does NOT work for everyone. She is in the second week of the burn: it is barely starting to get better.
For sure a dermatologist facial peel is less invasive than the burn she has.
I am angry at the company and pissed that something has harmed my mom.
One more thing on the left side of her face, she now has a mole like looking thing from this burn.
I hope they go out of business.

I like how light the texture is. I cannot say anything about my hair improving as it seems it is the same but I am very happy with the shampoo.

I was incredibly excited to try this product and never received. When contacting company I was unable to get clear response and weeks lapsed between communication. I was charged 3x, never received product and no one is available to communicate to send or refund my money. This company has stolen almost $400 from me!

I have never had anything like this happen to me before until i used these prodcuts. Intried using the thickening hair oil and then this happened. I told them and they didnt care all they said was its rare for someone to get a allergy to our prodcuts and said your subscription is cancelled. No support or money back. Just said sorry take care basically...

So, I really didn't need growth. I just wanted healthier hair. Buying online is definitely a gamble. This one was all around a bad move. I'll start with the smell. It's very herbally, so strong it makes me nauseous! It left my hair very dirty looking. Ok, so I tried. I canceled. All of the sudden I see another charge appear from them. They. Claim you have no choice, you automatically mush make a 2nd purchase! Um no! I would have never signed up for that since I know I have sensitive skin. They refuse to work with me so now I'm stuck with a box full of unused stuff, along with my full bottles from the previous order. Just know going in, they say cancel anytime, but they Do Not mean it!

Our Special needs daughter ordered without consent, we need to return. No return label, phone number? They have her on some kind of subscription where they'll send to her? We need to cancel whole thing and return this product back. Please help us, we will have to go to bank and change out debit card. These characters are taking advantage of our daughter.