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momma.shop

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Overview

momma.shop has a rating of 2.13 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about momma.shop most frequently mention customer service problems. momma.shop ranks 325th among Baby sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate momma.shop?
Top Positive Review

“Amazing Experience!”

Jenn S.
6/9/21

I recently purchased from here and live in Canada. UPS lost my order and they were fast and efficient with sending a replacement out! Beyond friendly and helpful, would order from them again! :)

Top Critical Review

“Bad customer service/ bra quality”

Ivy G.
5/7/22

I ordered these directly from the Momma's Shop website and was misled on the correct size. The bras were too small and I've tried contacting them several times but rarely receive feedback. It's only when I threaten them with a bad review that I hear something, so here it is. Hopefully I can get an exchange or refund now. Smh

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user ivyg59
1 review
0 helpful votes
May 7th, 2022

I ordered these directly from the Momma's Shop website and was misled on the correct size. The bras were too small and I've tried contacting them several times but rarely receive feedback. It's only when I threaten them with a bad review that I hear something, so here it is. Hopefully I can get an exchange or refund now. Smh

Products used:
Bra

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessical2063
2 reviews
5 helpful votes
June 29th, 2022

Although I followed the company's size chart, I ended up with bra's WAY too large (by a little over an inch without stretch). When I tried to exchange, the smaller size was backordered with no expected date of return.
I contacted the company, via email, to possibly get on a list to initiate the return (since you only have a 30 day return period). Initially, they completely ignored the text in my email and sent a generic reply- telling me to do exactly what I'd already told them I'd tried. When I gave a negative review of the person's service, I was contacted again. This person told me they would only accept a 30 day return, but MAY make an exception (but that cannot be guaranteed), so I should just to return the product and buy again when the other size comes back in stock. However, they would not honor the price that I'd initially paid.

Just go to Amazon- very similar bras, great reviews, no shipping costs, AND ZERO customer service issues.

Tip for consumers:
Amazon Prime = less headache

Products used:
Returned all bras due to improper sizing representation pin their site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenns258
1 review
0 helpful votes
June 9th, 2021

I recently purchased from here and live in Canada. UPS lost my order and they were fast and efficient with sending a replacement out! Beyond friendly and helpful, would order from them again! :)

Thumbnail of user shyannec3
1 review
2 helpful votes
March 29th, 2021

I waited weeks for my order that never came. I attempted to make contact four times, by email and by phone. The number is always busy so you can't leave a message. They never respond to emails. I would not recommend at all. Be careful where your money goes!

Service
Value
Shipping
Returns
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Thumbnail of user mic21
1 review
1 helpful vote
April 10th, 2022
Verified purchase

Sizing used to be OK. But sizing now? Awful.

Customer service? Awful.

Don't do it.

Also, I am not affiliated with this store on Amazon in ANY WAY, I am just a customer trying to avoid sucky buying experiences, so I wanted to provided an alternative to this awful brand.

WonderMoms. Search on Amazon. Excellent nursing bras, and even more excellent and compassionate customer service. Even their returns go to moms in need. Their front open bra is the most comfortable (and their beige and black combo is worth the money). Do it!:)

Again, I am only saying this because I had a bad experience with Momma Shop, but WonderMoms was such a contrast. They don't have to pay me to share my honest experience!

Tip for consumers:
Just don't.

Products used:
3 bras

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandas2807
1 review
0 helpful votes
April 22nd, 2023

Before you buy from this company read the fine print. If you live in the USA you can get returns and refunds however if you live in Canada they only do not do returns. The shipping to Canada is also more than the products cost themselves. For 5 bras I paid over $100 in shipping for them not to fit. They also look cheaply made the clasp is not a one hand clasp like other nursing bras and the logo on the bra is right on the front and not cute. The deep v is so deep if you have a bigger chest then a B cup you'll feel like your alway falling out. They did send me a different size to try however is still had to pay duty on that package which means I spend almost $200 on shipping a duty to have bras that I probably won't wear often because they are not comfortable. Also the fact that you can't leave a review directly on the site is kind of shady and it feels like all their 5 star reviews are paid

Tip for consumers:
Don’t recommend

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jm1155
2 reviews
5 helpful votes
February 15th, 2022

I attempted multiple times to contact this company because I wanted to return the bra I ordered. It does not fit at all and feels so bulky. I can't get a hold of them. It feels like a spam! I just lost my money. Please be careful. They do not respond.

Service
Value
Shipping
Returns
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Thumbnail of user vickyv77
1 review
1 helpful vote
March 15th, 2022

Horrible non existent customer service. No hassle returns MY $#*!, no one responds and this product is $#*!ty. Save your time and money, thanks

Tip for consumers:
DO NOT BUY

Products used:
Maternity bras, horrible fit and no one responds when requesting a refund when emailed/msg/called. Dont expect any refunds from this SCAM site

Service
Value
Shipping
Returns
Quality
Thumbnail of user hollyd245
1 review
1 helpful vote
December 11th, 2019

Terrible customer service.
Paid over $45 for a bag used it less than 5 weeks and the stitching inside tore and they only refund me 15 bucks

Thumbnail of user kellyp256
1 review
4 helpful votes
August 9th, 2019

I am not only disappointed with the bag I received but I'm also extremely disappointed with the people I've had to deal with trying to make the return! I ordered a bag with no writing and it comes with writing that doesn't even make sense. The color isn't even right. Than I have to pay to return it! Just not fair I WOULD NEVER RECOMMEND THIS COMPANY!

Thumbnail of user ab4588
1 review
3 helpful votes
July 13th, 2017

This company is atrocious! Gorgeous pictures of kids clothing but what came can only be described as made by a child! Strings hanging off everywhere, terrible stitching, really bad fit, etc. Just a disgusting item. I've tried 3 separate times to contact them to ask for some assistance because this item is definitely not what I ordered and have been completely ignored! Terrible customer service. And when you've spent $100 AUD on absolute garbage, it's just terrible!

Thumbnail of user tereg2
1 review
2 helpful votes
May 20th, 2020

Put my order 2months ago and still has not been delivered about to give birth already and i still have no diperbag just for waiting on this one that stays "in transit" and never delivers asked for my money back and keep getting a it will get delivered soon. I do not recomend this

Thumbnail of user zahrahk
1 review
0 helpful votes
February 5th, 2023

I thought the clothes were super cute, I thought everything was going well, until items were missing and very poor customer service!

Service
Value
Shipping
Returns
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Thumbnail of user trishar9
1 review
4 helpful votes
August 7th, 2017

I don't normally leave reviews but after my interactions with Jenna the owner of this boutique I wanted to leave feedback for such excellent customer service. I had several questions about my order and Jenna was very prompt and helpful. I have not had this experience with almost any other online business. I loved all the rompers and shoes I purchased and had no issues with quality or size. I have already made a second order. I have recommended this shop to several friends and family already. Fantastic experience!

Service
Value
Shipping
Returns
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Thumbnail of user sueh100
1 review
3 helpful votes
August 29th, 2017

I purchased a a couple onesies and a jumper. The material was very soft and stretchy. Perfect for my little. Haven't seen these styles in stores. Everything was delivered on time. I had no reason to speak with customer service but they still reached out and welcomed me as a customer. I love this little shop so far.

Thumbnail of user jillh77
1 review
3 helpful votes
August 5th, 2017

The products were delivered on time and in great condition. Great customer service. I emailed about the status of my order and was answered almost immediately. Adorable clothes and I will definitely order from here again!

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About the business

The one stop momma shop. From trendy baby and toddler apparel to must have baby accessories, we have everything a loving momma could need.

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