Monoprice

Do you really need an amplifier for effect channels? Also, the 7 channel x 90 watt amp doesn't generate 90 watts into all channels per audioholics review

They gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first.

Shipping label created 5 days ago and the order still hasn't $#*!ing shipped. Pathetic for 2023, will never use again

I have a proposition for your company. After reading your reviews it's a 50/50 chance you get the product or get it working. How about you send us the product and if it's in good shape we send you the money. After all that's what you ask of us...RIGHT!

UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star.

Apparently I'm used to much better customer service in Australia. Usually In my experience vendors would attempt to work with customers to achieve an agreeable resolution. I haven't been offered a shred of assistance really. Not at all worth staying up until 1230am to contact you guys for.

Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them.

Package delivered unopened and when I did I found parts missing from the sealed parts bag.
Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag.

Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice.

The CS agent said "we don't supply parts" so call Amazon.

So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore.

Company overall basically good but the communication with employees not that great. Asked technical support if something fits they said it did I ordered it and it did not. Now trying to return the speaker backboxes was a pain with the customer service. It would cost me more money to send it back so I threw it in the garbage. They have to make up for their miscommunication to me on the product not excuses. And customer service keeps asking me why doesn't it fit ask your employee he doesn't even know. They should be trained on their product...

I was ordered new monitor with promo code -30%.
He charged me, confirm my order.
After some time - cancel my order.

Message from monoprice:
This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link.

I will never buy here nothing.

I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok.
Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don't plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn't offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that's more like it). Not a huge deal but not "personalized" service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response from management team. Also the 2nd time I returned the merchandise they kept asking for photo after photo of my purchase. Very annoying. I am sending it back not stealing it! Today is March 5. I will return this guitar once again and NO I won't be buying another. I left a review and it was never posted so that tells me they only post reviews that they want the public to see. Not the truth. Also the lady C.S. Was from Manilla and when I wanted to rake her over the coals for such horrible service for 2nd return I never received an email asking me to rate customer service. I purchased a guitar from Sweetwater was very happy. Monoprice has Terrible Customer service and not recommended.

They sent me the printer but it was broken and they sent me it back still broken until finally replacing the unit. The employees are great and I feel bad that they have to work for a company with such ridiculous policy's. I had to ship in the printer to get a screw replaced instead of just getting a replacement screw. The printer is okay when it works and gets the job done really good for the price.

I purchased a subwoofer from Monoprice. When it was delivered, I plugged it in, turned it on, and nothing. It was broken. No fuse, no fuse holder. It will not work without a fuse. I e-mailed Monoprice, message was returned, cannot send. Called, phone rang for 15 minutes, no one answered. I also chatted. Monoprice refuses to send return label, or any return information. Monoprice will sell you a broken product, then force you to pay for it. I my book... THAT'S STEALING! Monoprice will steal from their customers.

I still have maybe a dozen ethernet patch cables in storage but I needed some 3m cables in black and blue so ordered from them. I JUST cancelled my order as a WEEK LATER it's still showing in progress with no ship date in sight as by customer services own calculations I would be lucky to get this by October. Of course Monoprice processed Paypal IMMEDIATELY and now (maybe 5 to 7 days) to get my refund ASSUMING customer service really did cancel the order and I don't have to go to Paypal and cancel directly. Next time just drive the 45 minutes to Microcenter.

They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.

Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.

You need to pay the return fee from your own pocket for misleading product that they sell. They didn't take any responsibility.

Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort.

Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest.

I'd shared this review on other sites and was asked to email escalations at monoprice.com. I did so twice and didn't receive a response. It's been two weeks since the first email. Worst customer service ever. Don't ask me to contact you and ignore me.

I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort.
This printer is exactly that, beautiful prints and clean moving parts.

My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.

Ive Been a customer for over 15 years. Their product quality & warranty is just spectacular, Hands down! Buy with great confidence and make an account (free) to track your lifetime orders and warranties. No need to keep receipts!

Ordered Subwoofer on Dec 22. Item was Allegedly in stock. After 4 days of chatting w Customer Service and 2 emails sent…Jan 5….still no shipment although item is Allegedly in stock. Have requested refund.
Horrible company.

I have been very happy with most of my purchases from Monoprice. Prices vary constantly, which is a bit annoying. But my biggest concern was with a product that I just can't get to work. I posted a review of what I have tried and what my symptoms are. It was on their site, and I assumed it would be helpful to other people. They took it down! How can I trust their reviews if they took mine down. How many negative reviews do they take down? Mine was fair, detailed, and didn't say that the product was bad, just inadequate for my environment. I am puzzled, and disappointed.

EDIT: following my review, I was contacted by a Monoprice customer service manager, and she resolved the issue to my satisfaction. I added stars in recognition that Monoprice can and will do the right thing once you get in touch with the right person.

Bought a 27" Zero G monitor that had the DisplayPort input go bad within 3 months. Monoprice replaced it under warranty, and the replacement had the same failure in about the same time. An identical replacement was no longer available, so Monoprice would only give store credit as compensation. I added $100 and purchased the next least expensive comparable monitor, which has also now had the DisplayPort go out within 3 months. Again, an identical replacement is not available, and Monoprice will only give me a store credit, so I would have to add another $100 to get a comparable monitor. The quality problems and return policy make this a never ending cycle designed to extract ever increasing amounts of money from me for hardware that is destined to fail well short of the warranty period. I will never buy from Monoprice again.

Sound bar arrived without cables.
Customer service was worthless. They did not even listen or try to help.
Language was also an unfortunate issue.
Never order from them!

Be careful dealing with Monoprice. I placed an order 2/27/22 and on 3/3/22 I got an email saying they had a glitch in their system, and the price I paid was wrong, the actual price was 5 times what I paid. From their email: "I'm reaching out to inform you there was a glitch in our system at the time you placed the order. Product ID ####### had a price error, the price you were seeing was $1.70 but the correct total per item is $8.49. There is a balance of $143.94. I have sent you a Payment link for payment." They just billed me FIVE TIMES what I paid when it was their mistake? They didn't even offer to cancel and refund the order, let alone honor their price. I had to contact CS for a cancellation and refund. Poor customer service. Their products are fine, but I no longer recommend Monoprice.

Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.