Monro Muffler

I've been going to Monro Muffler for years. I went to Sheridan when Chuck was the Manager there. Now, I am going to the Boulevard location, as Chuck is now the Manager at that location, since the Sheridan location closed. He is very honest and willing to help his customers. Today, I went in for a check on my vehicle, as I drove over a Median during the storm and heard my car scratch underneath. I wanted to be sure there was no extensive damages, as I have been driving for several days since incident. I was very fortunate to hear Chuck state nothing was damaged. My car was worked on my Ryan, Technician (Who is excellent by the way!) He has worked on my car before. The underneath valance shifted and they reattached it back into place. I LOVE these guys Good and Honest! I'd give 10 Stars if I could. Thank you guys so much! Very Much Appreciated! My family, friends, and I will definitely continue to go to Monroe on Niagara Falls Blvd.

The Monro Corporation hasn't changed much over the years. As of 2023 victims have had to deal with numerous issues. Anywhere from driving with no brakes to a car fire after leaving their facilities. One day….someone is going to get hurt very seriously. Monro does NOT know what they are doing. This description is long but is worth the reading. Please protect yourself and loved ones. Lame, pathetic, fraudulent repairs - Firestone Inspection showing spray painted shocks & thin plastic shims installed on torsion beam that were installed by Monro Service Center Store #462, a.k.a - Tire Choice in North Olmsted, Ohio. I made the horrible mistake of taking my vehicle to Monro Store #462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. (Shock Part #5672 - color should be BLACK. I found out much later that my shocks were spray painted SILVER over the label by the store manager.) I complained about ride comfort. The store manager then promised to replace the shocks with Gabriel Ultra Shocks after I had the vehicle inspected by another reputable mechanic to check and verify Monro's work. I found out later that….Gabriel Shocks does not even make shocks for my make and model year vehicle. After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks, Part #5672 a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced. Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 thin pieces of plastic to help quiet the vehicle down causing over $1,900 in additional damages. Other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire. Monro Store #462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing thin plastic would provide much better ride comfort. I paid $783.49. In return, I got silver spray paint, 2 pieces of thin plastic, a wobbly tire, (only God knows if I got an oil change) and vehicle damages totaling $1,979.36. Monro Corporate does NOT CARE what their employees do. They could not even apologize for this mess. I wound up filing a lawsuit. They settled with me via a mediation trial to avoid being embarrassed in a court room. What's funny is that Monro's "Scam Artist" store manager came to court with their attorney. Their attorney told me that Monro terminated the store manager who sat only 5 feet away from me. So I ask myself….why would a terminated employee come to court? What incentive would he possibly have for doing so? The answer is I highly doubt that he was fired! The store manager did NOT come to court out of helpfulness or kindness either. This company cannot stop lying! If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store #462 or any Monro owned store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro's work like I did. The best $10.78 I ever spent for a inspection and 2nd opinion for fraudulent and deceptive work. Read the Bible………………Monro. Thou shalt not LIE. Thou shalt not STEAL! Shame on you Monro. How would you like it if I pulled this stunt on your own families cars…or better yet the cars that you drive? Monro needs to do the world a favor and go out of business once and for all! If you go to Monro's listing for Google you will see that they copy and paste the same poor, lousy reply message for almost every one of their victims that has problems. I am in my early 50's. If Monro did this to me, what do you think they will do to a 90+ year old woman?