Moroccanoil

I ordered 3 products in Nov of 2022 and it's now Feb 2023. I never received my $75 shampoo and they won't ship it or refund my money. I tried to open a case with PayPal but they want a claim from a law enforcement agency. I think I may go to the BBB next I don't know what to do. I know I won't ever order from them again and I want to warn you not to do the same thing I did. Their phone number doesn't work so you have to email them.

I've sent more than five customer service inquiries regarding my beauty circle points that I've acquired over the years and not a single response has been replied to. This is how they treat their loyal customers. I will never purchase again. I've switched to Kevin Murphy hydrate line, it's much better anyways! Save your money and go elsewhere

Moroccanoil Intense Hydrating Mask 250ml
אני אוהב את מסכת השיער הזו, אני משתמש בה חודשים! בשלב מסוים השיער שלי היה זקוק נואשות להתייבשות. צבעתי (הלבנתי) את שערותי הבלונדיניות והשתמשתי במסיכה סגולה יקרה. עם הזמן השיער שלי הפך לסיוט כזה לצחצח... זה היה נורא ביותר. המסכה הזו ממש הצילה את שיערי. אני משתמש בזה כל הזמן עכשיו. יש לי שיער ארוך מאוד ולכן הקצוות שלי בדרך כלל צריכים את ההידרציה הנוספת הזו מכיוון שהשמנים הטבעיים מהקרקפת שלי לא מצליחים להגיע לשם. זה שומר על השיער שלי רך ומבריק. הנפילה היחידה היא המחיר, המחיר עלה כל כך מהרגע שרכשתי אותו לראשונה. אבל נראה לי שלא מצא מוצר שעובד גם כן. אני גם אוהב את הריח והמרקם. אני מקבל מחמאות לשיער שלי כל הזמן. אני משתמשת במסכה ובשמן, לדעתי שהם עובדים טוב מאוד יחד. עם זאת, אני לא אוהב את השמפו באופן אישי. באופן אירוני, השמפו לחות גורם לשיער שלי להרגיש יבש מאוד.

This is a really great lightweight body lotion. Has the original Moroccanoil scent which can be best described as clean but mature. Gives lasting hydration that won't weigh your skin down. Rubs in easily, soaks in quickly. Only used for a few weeks but I'm already obsessed. Highly recommend!

I ordered several products on 12/30/2020. The order is still showing "processing" so I filled out an escalation form 3 days ago. I received a super generic reply "we were closed for the Holidays". No apology, no change in order status. Never again! How can a company with the reputation of a high end salon product have such poor customer service issues. That is unprofessional on their part. If they don't want to maintain great customer service through their website, don't offer it!

After filing a complaint at BBB, I finally got a response from Morocanoil. They claimed FedEx lost my package! And gave me the option of a refund or a replacement order. I got my replacement order after two days. Like I said before, good products... been using them for years from my hairdresser. Just order from somewhere else.

Last week my hairdresser gave me a sample of Moroccanoil Curl Shampoo and Moroccanoil Curl Conditioner. She asked that I try it and give her my opinion as she thought it would be a good fit for me. I'm pretty anal about my hair but I figured I would give it ago. I noticed a tingling feeling washing my hair and then when I applied the condition. I washed out the conditioner almost right away. Well, I have sensitive skin but I thought it was only regarding my face. No, it is definitely not. Once I blew dried my hair my head was beginning of the dampness out of my hair, I was raring to go to breakfast. Well, my scalp started to drive me crazy and some little sores were on scalp. I had developed a rash and was definitely allergic to shampoo and conditioner. I really liked the shampoo and conditioner as my hair was shiny and soft, but the moral of this review is when trying something new, make sure you try them on a little patch of hair/skin so you aren't suffering for a week like I did!

I am writing review of Moroccanoil customer service from Moroccanoil.com. I would highly recommend not ordering from there site. I ordered six products and one the root booster is defective I emailed and called with no response. I will definitely order from another site like Sephora in the future.

I placed an order 8 days ago and they have not shipped my order. They don't answer their phone, do not have voicemail and refuse to provide any information via email. The only response I received were 2 lines of misspelled words saying they would email me when it shipped. I responded and... nothing. They had no problem charging my card 8 days ago, but now won't ship or respond. This is my second consecutive order with issues (last order had to be refunded and I purchased different brands). This was a "make up" order. What a joke. My card should not have been charged until my product shipped, but they charged me anyway and refuse to ship. I feel taken advantage of as a customer. The hair products are good, but not this good. I'm reporting as fraud after the holiday and weekend.

I have dry, thick, and naturally curly hair that is often very frizzy and hard to manage. It's a struggle to find hair products that not only make my hair smoother and shinier but that also contribute to its overall health. Moroccanoil does it all! I have tried several of their products at this point and have never been dissapointed with any of them. Their website is very user friendly and they have a loyalty program you can sign up for to earn points towards future purchases, as well as the perk of free shipping on any purchase.

Horrible customer service and no response! Love the hair products so I tried a $50 Candle! What a rip off! It doesn't make your room have any fragrance and body butter works well but again $50 really? And neither one are that big!

Morocan oil repair shampoo is my favorite, however, this is the second time I have placed an order directly through the company and both times the product has taken over a month to get to my house. I am very dissapointed with their customer service! Unfortunantly I am going to have to shop somewhere else.

I am using Hair oil and what it does to my dry and frizzy hair is just amazing, I have tried many different hair oils but never had an amazing result like this, it softness my hair when i apply it on my towel dried hair and i can brush it so easily, smells amazing, Honestly must have hair oil!

I bought a hairdryer and a flat iron from moroccanoil ana I am not happy about the product at all! The heat turned my blower and flat ironed I yellowish burnt color.

I love moroccan oil. It makes my hair so soft and shiny. I would definitely recommend this product line to anyone.

My hair and eveyones hair needs a little pampering. Woth Moroccan oil is a must in everyone's bathroom

Fantastic hair product. It helps with frizz, fly aways, damage and more. It also helps that it's made with quality oils and has a lovely scent.

These products are by far some of the best I've used. The oils are rich and pure. Nothing too greasy, I know That's a factor in some due to the product actually being an oil but this is an amazing products.

I have very big poofy and curly hair ams something that gives my hair shine and hydration would be the Moroccan oil brand.

I have used the Original Moroccan Oil Treatment for a few years now. The oil was first given to me as a gift from my hairdresser and I cannot live without it. I have yet to find a hair product that continues to give the same silky smooth results time and time again. Only a small pea sized amount is needed for my very long, thick hair. Wonderful product!