Multilingual Books

6/19/2015 - I ordered a copy of a book. The site had no indication the book was sold out, back ordered, etc.

6/22/2015 - My card was charged the full amount for the book.

7/19/2015 - The book has still not been delivered.

8/6/2015 - The book has still not been delivered. I email customer service to ask why this is. I receive a response the next day saying he'll "check into it"

8/20/2015 - I am told the book has finally been shipped and it will arrive in a week. Included with this is an email with the receipt which clearly shows the billing and shipping address

8/26/2015 - I receive the book at the billing address, which is annoying because it was a gift. So now I have to re-ship the book myself because the seller couldn't read his own records correctly.

In conclusion, it took over two months and hassling the seller to get my book. When it finally did arrive, it was sent to the wrong address. I used this site even though it was significantly more expensive than amazon.com, but for others, I can only suggest that this site by avoided.

I ordered 4 books from them on 11/15. Only 1 was delivered to me, about 1 1/2 weeks later. Despite the email saying all 4 were delivered. The guy actually answered the phone for once, and said Book 2 was on the way and that he'd send me a tracking number. Which ended up being for a delivery to Nebraska which is 1500+ miles away, obviously not me. Books 3 and 4 he asked which versions I wanted again, and I said Language W and X but if they have language Y or language QZ then those. He was supposed to get back to me and never has. I sent an email again on Dec 3rd. It is now Dec 22. No response. Nobody answers the phone. Still missing $110 worth of books now...

TLDR: nobody answers emails or phone and answering machine is full and missing 3 books worth $110 or so still

Edit: I finally got a response via text on 12/22. Had to tell the guy what books I was missing and that he'd send out the Turkish harry potter, which I did send a photo of and is the hardcover illustrated edition. Today 12/26 I got the HP Turkish... In paperback which is a $20 book you can get anywhere, not the $70 one I ordered and paid for. Guy says he didn't realize they had the illustrated one or even was aware it existed. Yeah... he's supposed to see if he can get it and still waiting for a response. STILL missing the $110 of books I paid for. Angry

I placed an order with this business for an item that was apparently not actually in their inventory. Multilingual Books did not bother to inform me, and kept silent for nearly two weeks. After over two months and five separate requests for a refund, all I have is silence, and have yet to see my payment refund.

Complaint Description:
I prepaid 766 $US for a language course that was NEVER DELIVERED. Over a period of two months, my numerous emails and telephone calls concerning the matter have NOT BEEN ANSWERED. Finally, my REQUEST FOR REFUND has been IGNORED. I have turned the matter over to my credit card company, who informs me that I must wait at least four months for them to conduct a review and reverse the charges to my account.