Multitrip.com

I have used Multitrip for many years on and off now. I have compared prices for what I required and they have been reasonable. The main reason I used them was because of their flexibility each year whether I plan a cruise or a trip outside Europe to reflect their gold insurance model.

On the 20/9/18 I received an e-mail saying that my policy expired on 3/10/18. I was informed that I had: Auto renew" set on. I newer put auto renew on, I'm very careful but I can't definitely say I made a mistake. Anyway, I logged in to my account and turned it off.

I received the following e-mail from them:
0/09/2018

Automatic Renewal of your Multitrip.com Travel Insurance AMTIAJM/*******

Dear James
As per your recent communication with us. This is to confirm that the above policy will not be automatically renewed.

We will send you a renewal reminder email to inform you that this policy is about to expire and invite you to login or call us to renew it.

If you have any queries or questions with regards to the renewal process please do not hesitate to contact us on 0818 44 44 44.

As a valued customer of Multitrip.com we would like to offer discounts on our other insurance products such as Gadget Insurance, Pet Insurance, Car Hire Excess and Motor Breakdown. If you would like a discount code please do not hesitate to contact us.

Yours sincerely,

Multitrip.com

Adrienne Ledwidge CIP

No issues I thought, then I checked my bank account as I do a couple of times a week and they had renewed me and taken 102.83. I gave them 14 days notice that I did not want to renew and they still took it!

I looked to complain and found this on their website, this is copy and paste:
Complaints
If you have a complaint about the sale of your policy or our website, please contact us on *******@blueinsurance.ie.

We will do our best to resolve your complaint within 40 business days of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter to the Financial Services and Pensions Ombudsman (https://www.fspo.ie/). If you purchased your policy online, you will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the FSPO on your behalf. Our full Complaints Procedure is available on request.

40 business days? For helping themselves to monies they have by e-mail not agreed they are entitled to?

I then decided to go to their Facebook page, it said they have people monitoring online at all times. It also said that the reply will come within a few minutes. Well 3 hours later sweet F. A.

This was my initial polite inquiry, when you are paid on the last Friday in the month do you need someone taking money from your account when they have told you it was canceled.

18:29
I had travel insurance with you for the last few of years via multitrip. I saw an e-mail coming in that said my policy was due to expire on the 3/10/18. It also said I had auto renew on, so I turned it off on 20/8/18. I Intended to renew but on different policy terms as I do not plan to go to the states next year. Can you explain why you have taken the money out of my bank account 102.83 today after I cancelled auto renew 14 days in advance? Your ref: AMTIAJM/*******
Anyone there? Apparently you reply within a few minutes? Or is that only to do with sales inquiries?
James Mitchell

No reply as yet, that's why I jabbed (few minutes reply B. S.). Canceled 2 weeks notice let alone cooling off period.

I'll await the owners reply as you do on Jabber but as usual I'll check who I'm speaking to and get some mid level management at best fobbing me off about tech glitches ETC.