MyDeal AU

Absolute scam company that refuses to abide by Australian Consumer Law or honour warranties. The business model seems to be to wear down customers until they give up. I bought two office chairs - one which stopped working with a week, the other with a manufacturing fault. I have exchanged 20+ emails and phone calls with this company over FIVE MONTHS.

I have NEVER dealt with a more dishonest seller in my life and this business needs to be de-listed because they do not follow the law. Absolutely disgusted.

I want to share a cautionary review to warn others about the pitfalls of using third-party services like 'My Deal' for online purchases. This company facilitated the transaction on behalf of the seller, but when I didn't receive the ordered goods or a refund, the company conveniently claimed it was beyond their control. Despite numerous attempts to resolve the issue, I was left with neither the product nor a refund.

It's disheartening that 'My Deal' allowed a situation where my money was essentially stolen by Advwin. Shame on 'My Deal' for permitting such practices. Beware and think twice before trusting third-party intermediaries with your online transactions.

Please be careful, they hide under the safety of big w and Woolworths but this site is a scam. If you open the box you can't get a refund. The product was so cheap and nasty and nothing like the description. And we put it straight back in the box and never used it and now we aren't eligible for a refund because the box is open so it can't be resold. No safety for the consumer. Terrible. I have purchased two things of mydeal and been disappointed both times. You definitely won't get what you think you are getting.

The iphone I bought from MyDeal is not on in full working order (despite what their listing says). It has 83% battery health and has only about 3 hours screen time which makes it useless for a full day. Also there are numerous chips on the frame. (see photos). MyDeal just dismissed my complaints and they are not interested in helping me or letting me return it. I paid $545 for a defective phone. Do not buy anything from them.

I just bought $225 worth of furniture and they have deleted my invoice, taken the money out of my account, sent no confirmation email and it's been 10 days I had to report it to the police, ACCC, my bank, Australian Cyber Security centre and scam watch! I am disgusted that this is owned by Woolworths once this goes on social media or television this website will get the justice they deserve. You WILL NOT RECEIVE an invoice just stolen money and you will be locked out of your account!

This website is fraud. They sell products from different suppliers and they do not take accountability for any of the defects of the products. I purchased a nearly $500 worth a pool day bed and it was delivered with one crucial part missing. After numerous emails all they offered me a $50 refund which is useless as I cannot assemble the product without the missing part. DO NOT BUY from this website. Very poor customer service. Now my $500 gone waste.

Re: MyDeal Ticket: Order # ******* [#*******]
Have not send yet it's been a month!
Do not trust this people.

Please they not helpful and it's so hard to get the money back.

Been a month & still waiting for my money.
They send the half item & when i ask my full item, they were just being jerk, asking me what part what part.
My deal have no idea what they are doing.

SCREW THIS

Bought earphones. They sent poor quality earphones. Not thr ones I ordered. Now they won't refund the full amount.

After reading all the positive reviews from 'verified purchasers' I thought I would buy this Nice looking black pot plant stand - just what I'd been looking for! It arrived quickly (good point) - it needed putting together.
Very disappointed with this potplant stand. The only level shelves are the top and the middle bottom. The rest are all out of level. Absolute rubbish product. Ive put the plants on it - hope they don't slide off!
Note: I have added a photo however the photo uploads on its side.

I bought a 3 piece outdoor setting and the screw is too small for the hole. I contacted them for a return and refund, I couldn't believe it when she replied with "screw it the other way round"! She's (Kathy) is pretty stupid to think that a bolt half the size of a screw head will stop going through a big hole. Absolute dud Chinese furniture and super dodgy Filipino customer service. So office of fair trading and a bank dispute it is. If I could give negative stars then I would.

Do not shop from this website, i got scammed buying an item and it suppose to delivery within MAX 6 days and now im waiting 15days without anything. I have been calling mydeal people all they do is send an email to the seller to request a refund but the seller is not replying. The seller must reply with 2 business days but i am not getting any reply. So basically mydeal customers asked me they cant give me money because i am going through the seller and i have to contact them. My money is gone. I have bough an expensive hollywood vanity of $899 AUD dollars. I have requested for supervisor but they keep saying to schedule a time but no one calls me back. This website is a BIG SCAM. AVOID IT BY ALL MEANS

I received a faulty TV cabinet and despite their reassurances of refunds on their website, I have had to involve both my bank and Fair Trading. I even returned the product to them before they agreed to refund in full after firstly attempting to buy me off with an offer of cash which amounted to less than 20% of the purchase price. Outright theft, plain and simple and the quality is appalling. Chinese suppliers offloading their duds and stealing from us. If I could select zero stars, I would. You have been warned.

This is to help those who are using the Mydeal website to track an order. You need to go to the couriers website to get an accurate update. I didnt realise this. I had been watching via the Mydeal website and when I missed my goods I went into the Mydeal overview info which you wouldn't necessarily go to when placing an order. In that print it says that once delivery is dispatched you need to track it via the couriers website not theirs. I have recently moved and was waiting for some storage so I can get things off the floor, and because I didnt realise that Mydeal doesnt provide ongoing tracking, I went for a walk for 20 minutes yesterday to get out of the house during restrictions and the courier came at that time. Quite annoying you arent when you order to track via the courier website! Now I am waiting again on the goods and ringing the freight company to see about another delivery!

They'll insist that you've changed your mind even if you say you're not satisfied. The Mydeal team is hand in glove with the sellers and rejects the customers complaint summarily. They also arbitrarily state that the item has been used although there isn't any evidence of it. The reviews are false. Most of the high ratings are from their own team. Beware of this site. They are openly defrauding customers by selling stuff that has no value in the market.

I ordered flat pack bedside drawers. The delivery guy told me he only delivers to ground floor. This was fine as it is a single storey house. Then he told me only delivers to driveway. This is the most ridiculous bull I have heard in a while. So the big burley guy could not take in the front door. For that reason alone I don't think I will order from them again. I struggled to get these heavy boxes inside.

You can only judge a retail outlet by the way in which a problem is handled I've always thought, hence the one.
This digital shop front/broker accepts no liability for things gone wrong and gets you to deal with the seller instead of the couriers themselves. Anyone who has an issue with delivery with MyDeal is in for a h$ll of a ride. I've now been sent an email saying they can't help me further and I now have no product and no refund. The Seller actually called Sello can't even communicate properly in english via an email and just answer questions with questions.
I got two emails from MyDeal saying that I hadn't communicated with the seller so they were closing the ticket when in fact I had and even gone to the lengths of finding a direct email address to them and writing an email directly as well as waiting for MyDeal to pass on information.
My advice is don't just don't go there unless you're prepared to lose the product you've paid for and your money as well.

Further to the lack of response to the broken kitchen, the company did endeavour to resolve the issue with a couple of options. So in fairness, they did respond eventually, but it was not pleasant while they were doing so.

Purchased a Outside Aquarium fish filter recently. It leaks and unable to use, notified Mydeal as the instruction book has no warranties and no contact maker. Absolute no replies from Mydeal or maker even after I offered to pay to return it in exchange for a new filter. What a crock of rubbish, will never use this site again and will advise all my contact. Their silence is deafening. Order confirmation # *******.

Bought through a seller on MyDeal.com.au. Product didn't perform as described. Seller deemed it a "change of mind", and upon escalating to MyDeal, they took over a week to tell me the exact same thing the seller already did. Kept saying "sorry for the inconvenience", "thanks for your understanding", "your concern is understandable" and similar, yet offered literally no resolution. I'm $189 down with nothing to show for it. Chargeback with the bank in process, and highly likely to proceed with Fair Trading also. Buyer beware.

Bunch of scammers. Go to Amazon, ebay and catch instead.This company is un-Australian. They will steal your money and refuse to refund it after cancelling your orders.

Bought two items neither usable. Requested a refund for one, new parts for another two weeks ago. Going around in circles with "customer service" and worn down. Words are twisted in emails and photos/videos sent to drop boxes lost. They constantly seek clarification again and again but no resolution. These people should not be in business.

I recently bought a artiss 3 drawer dresser, there were mistakes on the instructions and the 2 backing boards that go behind the dresser don't match up for fitting,the product its is poor quality,rough bits and one piece has a chip on it and when the unit arrived the box had been damaged and the entire unit that has been installed is very rocky side to side and not very sturdy. Not very impressed

Don't touch them - they'll take your money and you can then forget your purchase. They rarely respond to email enquiries. They have no phone number.