• My Face Bobble Heads

My Face Bobble Heads

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Overview

My Face Bobble Heads has a rating of 1.18 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about My Face Bobble Heads most frequently mention customer service problems. My Face Bobble Heads ranks 4th among Bobbleheads sites.

  • Service
    27
  • Value
    28
  • Shipping
    26
  • Returns
    22
  • Quality
    26
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
31
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The bobble head I received looked nothing like the picture I sent of my brother.
  • Absolutely horrendous product and customer service.
How would you rate My Face Bobble Heads?
Top Positive Review

“An honest thorough review.”

Jaime B.
1/17/23

I purchased 3 bobbleheads from this company and I was only really ecstatic about 1 of the 3, but I am not upset over this, and here is why…. Lesson #1 - Don't pay the extra money for "expedited shipping!" like many upset customers, I only did my research into this company after placing my order. I was so enamored by what I saw on the site I was excited to place an order for a fun Christmas gift! Wish I knew how long this could take so I would not have spent the extra money on "expedited shipping." This only refers to how quick your product ships, not how long it takes to create. So if you order one, you are going to have to be patient. The shipping might be fast, but it still takes weeks to make the product. Mine took 5 weeks to arrive from China. Lesson #2 - Don't order Kids- My jaw dropped when I saw my boyfriend's "cool doctor" bobblehead. It looked so much like him! Sure, there were some minor things I wish were different, but all in all, it's an accurate representation for him, which is what bobbleheads are— just a representation! This gave me high hopes for the 2 I ordered for his kids, ages 9 and 13. I can tell they gave great effort to carve them, because they even nailed the little gap-tooth in the youngest, but clearly they can't do delicate child-like facial features. The kids look like 20/30 year olds. Lesson #3 - For the cost of this product, reserve this gift for a loved one. They will cherish it the most even if you don't think it looks like them and that makes this gift priceless.They will appreciate the thought the most! I would consider purchasing another bobblehead in the future from this company. My advice to other customers is that you just have to remember that this is meant to be a fun representation of ADULTS (not an identical spitting image) and you will have a great gift someone will appreciate.

Top Critical Review

“Ordered a month ago and still didn't ship...”

Y A.
3/24/21

I don't know what the finished product will look like and honestly I don't care anymore because my husband's birthday passed weeks ago... Their website boasts 3 days sculpting time so I figured I had plenty of time for the 7-10 Day shipping to still get this on time. Nope! It didn't even ship until 19 days later! And even though they claim it's shipped, 5 days later it's still under the status of "shipping label created" and hasn't moved according to USPS. Absolutely useless gift. Timing is everything guys!

Reviews (50)

Rating

Timeframe

Other

Reviews that mention popular keywords

bobble head (15) customer service (9)
Thumbnail of user ya19
1 review
2 helpful votes
March 24th, 2021
Verified purchase

I don't know what the finished product will look like and honestly I don't care anymore because my husband's birthday passed weeks ago... Their website boasts 3 days sculpting time so I figured I had plenty of time for the 7-10 Day shipping to still get this on time. Nope! It didn't even ship until 19 days later! And even though they claim it's shipped, 5 days later it's still under the status of "shipping label created" and hasn't moved according to USPS. Absolutely useless gift. Timing is everything guys!

Tip for consumers:
Unless it's a few months in advance, DONT BOTHER

Products used:
Nothing,

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidf4733
1 review
1 helpful vote
January 7th, 2024

Took forever to get. Resemblance was not even close to the pics I sent. Despite the website saying that they send out proofs, they did not. Paid extra for a "bobblehead" but it only moves if you push it with your fingers. The website is full of false advertising regarding production time and shipping time. I paid for expedited shipping before I discovered that they're located in China. Plus they have the nerve to solicit a tip during checkout! DON'T USE THIS COMPANY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kateh310
1 review
2 helpful votes
December 8th, 2020

This company provides a poor quality product in that they claim to make a real likeness of the person and then when it doesn't look like them at all their response was that it was a "cartoonization" of the photo! The doll had a hooked nose like a witch and the face was too wide. I had gone back and forth 3 times and sent an additional photo and this the best they can do. Spend a little more money and get what you are expecting.

Thumbnail of user garrettd51
1 review
2 helpful votes
January 18th, 2021
Verified purchase

My sister is 17 years old and plays high school basketball. I sent them a clear professional photograph with detailed writing so nothing was misspelled or in question and I received a 45 year old woman with a fat face a witch nose playing for some basketball team that is comprised of made up nonEnglish words and the dolls shorts were broken. All 2 months after I ordered it

Tip for consumers:
If you do order from here expect a catastrophe.its inevitable

Products used:
Custom bobblehead

Service
Value
Shipping
Returns
Quality
Thumbnail of user briana1363
1 review
2 helpful votes
November 19th, 2022

Reconsider your purchase. I bought a custom bobblehead and custom baseball hat, as a gift for my dad. The bobblehead looks nothing like him - not even as a caricature. None of my edits were incorporated and it was sent without approval. They "forgot" the custom baseball hat, even though I purchased it. They essentially refunded the shipping costs when I complained. No offer to fix/redo or return. Don't waste your money.

Tip for consumers:
Reconsider your purchase

Products used:
Custom bobblehead and baseball hat

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobb1657
1 review
2 helpful votes
January 5th, 2022
Verified purchase

The quality and customer service of this company is terrible. The bubble head they send to me does not even remotely represent the pictures. They also did not send the preliminary picture of the product for review as they had promised. Very disappointing since this was meant as graduation gift for my son. Their customer service asserts that their product is the interpretation of the pictures by the artists! Don't waste your money!

Thumbnail of user lenas151
1 review
0 helpful votes
January 11th, 2023
Verified purchase

This company needs to be out of business. They did a horrible job and will not my funds. The bobble head looks nothing like the picture. They keep telling me it's 3D Cartoonization. Please stay away from this company.

Tip for consumers:
Don’t use this company

Products used:
Bobble head

Service
Value
Shipping
Returns
Quality
Thumbnail of user esmed5
1 review
2 helpful votes
October 27th, 2021
Verified purchase

The figure I received for has a head that does not bobble, which I specifically paid for, and proportionate head to body lacking the requisite comical proportions. Also I ordered a Star Trek body and got some undetailed generic uniform. After much discussion I got 30% refunded. PayPal was no help. Horrible product and worse customer support.

Service
Value
Shipping
Returns
Thumbnail of user chadd272
1 review
0 helpful votes
December 16th, 2022
Verified purchase

Product didn't look anything like the preview. Arrived broken and they won't refund me accordingly to their site. I should get 60% back, they offered me 10% so I can buy glue and fix it.
Absolutely horrendous product and customer service.

Tip for consumers:
Avoid this site at all costs.

Products used:
It was broken

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnesl74
1 review
0 helpful votes
August 31st, 2023

The creative process was great. I didn't know I will have the option to change or give feedback during the process. It was courteous and quick. Very efficient and pleasing. I WILL USE THEM NEXT TIME AGAIN.

Service
Value
Shipping
Quality
Thumbnail of user ryanm1694
2 reviews
1 helpful vote
January 6th, 2023

I paid extra for the "VIP" service so they can deliver before Christmas. It's been more than a month since I ordered and the product is nowhere to be seen. They promised a refund via Email. No response since then...I'm down 200 bucks and waited 40 days for this stupid company. Please do not order and let the company die already...

Tip for consumers:
Don't ever order from it

Products used:
Bobbleheads

Service
Value
Shipping
Returns
Quality
Thumbnail of user tya56
1 review
0 helpful votes
December 23rd, 2022

The $#*!ing nerve. 40% restocking Fee when they haven't even made the product. Which was two weeks behind when I decided to cancel my order. They stay in business by ripping people off. If you notice on there website all there reviews are 5 stars but you can't leave a review anywhere on there site. Scam.

Tip for consumers:
Stay away. It's a scam

Products used:
Bobble head

Service
Value
Shipping
Returns
Quality
Thumbnail of user maja.vilus
1 review
0 helpful votes
October 19th, 2023
Verified purchase

The head they made was so different from the original person that nobody would be able to guess whose bobble head that was. They didn't match any facial feature, not even the basic shape of the face. HUGE DISAPPOINTMENT! Seems like they just took a premade head and tried to put some color on it. When I canceled, they charged almost half the price and the head wasn't even half done. That must be how their business sustains: they get the order, spend few minutes painting the existing head and charge you half for doing nothing. CATASTROPHE! DISGRACEFUL!

Tip for consumers:
Don't use it!!

Products used:
None

Service
Value
Quality
Thumbnail of user jaimeb236
1 review
1 helpful vote
January 17th, 2023
Verified purchase

I purchased 3 bobbleheads from this company and I was only really ecstatic about 1 of the 3, but I am not upset over this, and here is why….

Lesson #1 - Don't pay the extra money for "expedited shipping!" like many upset customers, I only did my research into this company after placing my order. I was so enamored by what I saw on the site I was excited to place an order for a fun Christmas gift! Wish I knew how long this could take so I would not have spent the extra money on "expedited shipping." This only refers to how quick your product ships, not how long it takes to create. So if you order one, you are going to have to be patient. The shipping might be fast, but it still takes weeks to make the product. Mine took 5 weeks to arrive from China.

Lesson #2 - Don't order Kids- My jaw dropped when I saw my boyfriend's "cool doctor" bobblehead. It looked so much like him! Sure, there were some minor things I wish were different, but all in all, it's an accurate representation for him, which is what bobbleheads are— just a representation! This gave me high hopes for the 2 I ordered for his kids, ages 9 and 13. I can tell they gave great effort to carve them, because they even nailed the little gap-tooth in the youngest, but clearly they can't do delicate child-like facial features. The kids look like 20/30 year olds.

Lesson #3 - For the cost of this product, reserve this gift for a loved one. They will cherish it the most even if you don't think it looks like them and that makes this gift priceless.They will appreciate the thought the most!

I would consider purchasing another bobblehead in the future from this company. My advice to other customers is that you just have to remember that this is meant to be a fun representation of ADULTS (not an identical spitting image) and you will have a great gift someone will appreciate.

Service
Value
Shipping
Quality
Thumbnail of user harveyr93
1 review
3 helpful votes
May 25th, 2022
Verified purchase

I ordered a bobblehead, paid extra $ for "expedited sculpting" (2 days) and express shipping (3 days). When the item hadn't arrived after almost 2 weeks, I contacted the company and was informed that "this is our busiest time of year." If that's the case, then don't charge me for expedited sculpting and express shipping when you can't deliver either. I have filed a Claim with PayPal, but still haven't received the item or an estimated shipping/delivery date. Everything about this company and its website is a LIE. Find another company that does the same thing; it can't be any worse than this one.

Tip for consumers:
DO NOT PURCHASE ANYTHING ON THIS SITE. THE SITE IS GREAT; HOWEVER, THE PROMISES MADE AND THE SERVICE ARE ALL B.S. THEY WILL STRING YOU ALONG FOR WEEKS, AND AS I UNDERSTAND IT FROM OTHERS, MONTHS! THEY ARE IN CHINA AND DO NOT TAKE CARE OF CUSTOMERS BEYOND PLATITUDES AND EMPTY PROMISES, BUT NO PRODUCT.

Products used:
I have asked for a partial refund or a full refund for the Misrepresentations made on the website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomasb2844
1 review
2 helpful votes
October 7th, 2021

I should have looked at these reviews because they're an unethical company that will take your money and then say "sorry." Do not use them as I have a $175 gift that I will never use, and probably throw in the garbage right now. Useless. Unethical.

Thumbnail of user odalysv2
1 review
2 helpful votes
January 13th, 2021

I paid $300 for a fully customized couple. I sent clear pictures (from a professional photoshoot) and gave description of eye color etc. The faces looked NOTHING like the people I wanted to gift these to. Furthermore, the painting was sloppy (hairline completely smudged) and the hands came broken. They will not give refund after back/forth of 10 emails. Only offering 20% refund for the broken hand... as if I could possibly give these as a gift with broken hands. Oh, and the eyes of one person are blue when the picture and my description selected Hazel. I'm so disappointed with the quality and even more disappointed with them refusing to issue a full refund. They should be embarrassed at the work they sent me.

Tip for consumers:
DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY. Their artists are horrible

Products used:
customized bobblehead couple

Service
Value
Shipping
Returns
Quality
Thumbnail of user haruppert
1 review
0 helpful votes
December 2nd, 2023

Absolutely bad.

We invested the expensive money for our wedding in the figure. We can only advise against it. The couple is nothing like us. Thumbs down. Our dog doesn't look like a Labrador either. Absolutely bad.

Tip for consumers:
Bad. Bad. Bad.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user toms2262
1 review
0 helpful votes
February 18th, 2023
Verified purchase

After showing up later than expected, I did not feel my bobble head looked much like my target or the photo sent. And then I noticed the Worlds Best Boss read "world best boss" and easily fell off as did the eyeglasses ( peeled off) and the shirt collar. I contacted for a refund and offered to return, they were prompt in response but after 5-6 back and forth I took the $50 (orig cost total of $144) and gave up. I now have a friend that is going to try and fix it, it's 2 months after I wanted to give it and I'll end up giving the $50 refund. + some to my friend for the help. Use another site, the look was one thing but the doll quality, premium box ($10) that came busted was a bust.

Products used:
Bobble head

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenj1007
1 review
0 helpful votes
January 12th, 2023
Verified purchase

Paid for express shipping, came 3 weeks late. Looks cheap, not anything like picture Piece of crap. Totally underwhelmed. Only good thing was the box it came in was really nice. The actual bobblehead, not so much. Head is much smaller than pictures on site.

Tip for consumers:
don't, use another one who actually communicates and goes back and forth with you. My family member used another company that let you approve and make changes. This one was a crap shoot.

Products used:
custom bobblehead based on picture submitted

Service
Value
Shipping
Quality
Thumbnail of user cb743
1 review
2 helpful votes
December 30th, 2021

The bobble head received looks nothing like the person I sent a photo of. I bought two, have only received one and there is no way I can give this to my boss, it looks like I took a generic bobble head and just wrote his name. I am mad at myself cause I am literally throwing this in the garbage.

Value
Quality
Thumbnail of user deborahb2128
1 review
3 helpful votes
May 5th, 2022
Verified purchase

Do not order from this company! I wish I would have found these reviews before I purchased. I did receive the bobblehead (that doesn't bobble) in a timely manner although, it wasn't as ordered. The problem is the head does not bobble as ordered and paid extra for the bobble. Response from the company was the best we can do is 10% refund. So now I have a $90 bobblehead that doesn't bobble.

Thumbnail of user crbquist
1 review
0 helpful votes
December 26th, 2023

I ordered a custom bobble head from MyFaceBobble heads as an X-mas gift for my wife. Given the amount of money they cost, one would expect a higher quality product. The bobble head I received is poor quality and looks nothing like my wife. It actually looks more like the face of a man rather than a woman. The head barely even "bobbles" to boot. I should have done some more research before placing my order, because clearly MyFaceBobbleHeads has a very poor reputation judging from all their one star reviews. If you are looking to purchase a custom bobble head please look for other options. There are plenty of U.S. manufacturers on Etsy, which is far better quality than this cheap Chinese thing I received that I unfortunately paid way too much for.

Thumbnail of user lenah44
1 review
1 helpful vote
June 28th, 2020

I bought their super dad doll only to get a doll that looked nothing like my husband that said "Sipem Dad"
Company refused to remake without wanting to charge me more or only offer a 20% discount extremely unhappy

Thumbnail of user jeffreyb1708
1 review
0 helpful votes
January 6th, 2023

I ordered a bobblehead from thus company and it took over a month to get. When I got the bobblehead it looked NOTHING like the pictures I sent in. The chair was broken and scuffs all over the thing. I never got an email for a preview as they state on the website.
I'm so pissed off I paid 200.00 for a gift I can't give the person. DO NOT BUY ANYTHING FROM THIS SITE.

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