Geeni

I've had problems on going.not acknowledging a person walking infront of it to not sending alerts.the sound stopped working do I didn't hear the alerts.
I have tried to contact the company for help after the survalence camera wouldn't reset.so im left with a survalence camera heading into the garbage.no.I mean zero customer service.never will buy one again from this company...

I started on the "Smart Home" train not as early as some, but definitely sooner than most. The first review I left for Geeni was merited, as all I said was true (I may be overly lengthy in my reviews, but I always strive for 100% TRUTH). In fact, on one of our subsequent purchases, I received TWO 1-Plug Geeni's out of four, that did not work / connect (or even light up into pairing mode). Those, however, were the 'old days'.:)

Here we are a couple of years after my original review, and as is expected, the "Smart Home" game has made LEAPS FORWARD. Now, the question is what can you NOT control with an app or through your voice? The answer is... very little.

Geeni, as part of the Smart Home movement has also made giant strides in the right direction. Our latest Geeni gadget is a Smart Strip (named "Peripherals" in images). It is excellent, and what's best, is that it is not only compatible with the Geeni App, but it works seamlessly with the Smart Life App (aka Tuya App), which is one of the most used apps around.

There is NO WAY I could imagine going back to not controlling our electronics with our voices or through our phones. NO WAY.

The only reason I am not giving Geeni FIVE stars, is that I am still a bit bummed about the Mercury plug and the two non-working Geeni ones. I tend to hold a grudge, especially when it comes to money. (Hey, I said I'd be 100% honest).:)

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OLD REVIEW:

Suffers greatly from 'Lack of Customer Support' & 'Did Not Perfect Device Before Marketing' Foibles

To begin, at around $12 for one power outlet and $20-ish for two (these are average prices & can vary greatly), I am not certain how economically sound this way of smartening-up the power devices in your home may be in comparison to other methods, but I became a fan of my first Geeni power outlet and so began my descent into the rabbit hole.

I will tell you about it.

I started by buying ONE Geeni power outlet for our tall, corner bedroom lamp. The installation of the outlet and pairing it with my iPhone (while not plug-and-play simple), was simple ENOUGH. I came across a couple of glitches and had to have it search and run through its installation process a couple of times before it "paired", but all-in-all, it went quickly enough.

I LOVED IT. My hubby loves it. (By the way, more than one phone can control the same devices by mirroring the phones). Aaaand, not only can we turn that one lamp on and off from our phones, but we also scheduled it to come on and turn off at certain times. Awesome!

Since we love it so much, my husband thought about getting another one to power an entire 6-outlet surge-protected strip, so we did. I purchased a "Merkury" power outlet which is also manufactured by Geeni and which is supposed to use the same app to control the device. Here is where we ran into issues.

Although we managed to confirm that both the Merkury products and the Geeni products are one and the same, for some reason we could never get the Merkury outlet to "pair" with our phones, or work.

Not only that, but customer service was pretty lacking. First of all, the directions in the package do not cover adding a new device to an already existing home setup, and their website is pretty lacking in information on it. Upon calling them, you are on hold for forever while they "LOOK" for an agent to help you. I called a total of SEVEN times connecting to a real person, three times. The first was a very nice gent who I could hardly hear and who would talk louder for only a moment after I asked him to and who then devolved into low-speak again, who had me try a few different things, none of which worked. The following real person was a lady who kept talking over me, told me to turn Bluetooth off and then (I swear I could tell), suddenly made believe she couldn't hear me, then hung up on me. The third and last time, I connected to a very nice gent (who may have been the first guy again), who I could hardly hear, and who was not able to help. After a while of troubleshooting, he suggested I take it back to the store.

SOOO, in a nutshell, while Geeni/Merkury seem to have let me down as of right now on the second outlet, being able to power electrical devices from your phone - ROCKS! EVERYONE will be doing it soon and in a few years, it will just BE the norm. Oh, and I am NOT one of those people who love their phones and do everything on them. I hardly ever surf on my phone, preferring my good ol' trusty laptop. Heck, I hardly even answer calls on my phone. Managing our lights (for a start), oooohhh, that's a different story now!

Purchased these lights to go around my garage door, 10.4 meters. Looked at the box 12.4 meters perfect NOT! After I got home there is 7 meters of actual lights and 5 meters of useless extension wire. Then I noticed fine print on the end of the box describing how they calculated the length. Tried to contact them through support and it just has an absolutely frustrating robot giving you no assistance. Stick with Noma lights, the measurements on the package are the light string length