• Hermes UK

Hermes UK

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Overview

Hermes UK has a rating of 1.07 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hermes UK most frequently mention customer service, worst delivery, and real person problems. Hermes UK ranks 420th among Shipping sites.

  • Service
    67
  • Value
    56
  • Shipping
    61
  • Returns
    48
  • Quality
    50
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Shocking customer service... shocking contact centre.
How would you rate Hermes UK?
Top Positive Review

“ONLY MY DELIVERY DRIVER”

Leaa A.
6/14/22

My Hermes delivery driver is amazing! So polite and professional. Since he has been delivering my parcels I receive them in time and in damaged! Basingstoke area. Well done Gorav.

Top Critical Review

“Complaint not able to talk to someone”

Elizabeth G.
2/4/23

Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles. It seems this service does not care about it customer

Reviews (138)

Rating

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Reviews that mention popular keywords

customer service (25)
Thumbnail of user fatimahussaen
1 review
0 helpful votes
March 21st, 2024

I seriously hate it when hermes delivers my parcel. They take ages in delivering and keep saying delivery attempted although they never attempt the delivery. Just a bunch of lying people employed here.

Thumbnail of user elizabethg2139
1 review
2 helpful votes
February 4th, 2023
Verified purchase

Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles.
It seems this service does not care about it customer

Thumbnail of user summerso2
1 review
2 helpful votes
January 10th, 2022

I've been emailed by parcel 2 go who said hermes states my parcel weighed over 2.3kg which is absolute bs I have sold so many of the same product and there is no way it ways that. The weight is under 1KG. They're asking me to provide proof yet when I've asked them to provide proof of this they've not bothered. Hermes ripping people off and companies like parcel 2 go gladly assist with that. Ridiculous. They need to be investigated

Thumbnail of user jonathanm1447
1 review
0 helpful votes
February 2nd, 2023

Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.

Tip for consumers:
Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty

Products used:
Hermes sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandras3337
1 review
0 helpful votes
January 27th, 2023

Yet again Hermes have failed to make a delivery. Again the same excuse. Sorry we are running late! Hermes speak for your not getting what you ordered. Why do sellers still use this so called delivery service?

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user alinep14
1 review
1 helpful vote
July 25th, 2021

I ordered some coffee beans from Amazon. Never received them. It says it is delivered and that I signed for it while I am working aboard for a few days and my husband is at home nothing has been delivered. Can't reach customer service they don't have one you can't speak to a human. Awful. Second time this is happening in 6 months worst company ever how do they still exist it is terrible

Thumbnail of user jamiehooper89
1 review
0 helpful votes
July 16th, 2023

"Everi parcel not delivered"

"Father Christmas won't bring you everything, Hermes Won't bring you anything."

Yes these are the slogans for Hermes. The can deliver won't deliver attitude is apparent and with so many 1 star reviews you really can see the ones that work for the company or are paid for by the company.

6 clustered houses yet they couldn't find my home! I have Amazon deliveries every day and get all but on the odd occasion when someone idiot uses Hermes it can never be delivered.

The reason is so that the company can then charge you, yes, you the unsuspecting customer an extra fee. Baring in mind they have already been paid to deliver your parcel! SCAM ARTISTS‼

Products used:
Delivery

Thumbnail of user leaaa
1 review
0 helpful votes
June 14th, 2022
Verified purchase

My Hermes delivery driver is amazing! So polite and professional. Since he has been delivering my parcels I receive them in time and in damaged! Basingstoke area. Well done Gorav.

Thumbnail of user jayneg7
6 reviews
4 helpful votes
March 11th, 2022
Verified purchase

Delayed delivery that had a deadline. Arrived and deadline missed. Site said accident caused delay. No way to contact Hermes with any urgency. Utter rubbish courier

Service
Value
Shipping
Returns
Quality
Thumbnail of user tanzinab
0 reviews
1 helpful vote
January 20th, 2022

Cannot trust Hermes with your parcel! My parcel has gone missing in the post. It's been 10 days since I sent it through a 3 day delivery service. There's been no way to contact and speak to a person about this. Both Hermes online chat and telephone line use an automated service which goes round and round until you end it. They do not put you through to an agent, it has been infuriating. Will not be using again.

Tip for consumers:
Use another provider

Products used:
An expensive hand bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user suec858
1 review
0 helpful votes
November 8th, 2022

We always have great service, our courier is the same man, he is really nice and efficient, thank you no photos my husband has the sandals on, ha ha.

Tip for consumers:
Always check providers.

Products used:
Sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianem2112
1 review
1 helpful vote
January 18th, 2022

When I opened my parcel the John Lewis box was ripped open and shoved into a blue Hermes bag. Some of the contents are missing and the paperwork has been removed, l have emailed Hermes sending supporting pictures and they just ignore me. They have chosen to ignore their abhorrent failings. So I now have to pursue this via John Lewis.

Thumbnail of user peacea6
8 reviews
12 helpful votes
December 14th, 2018

Ive used Hermes for over 100 postings (Sell on eBay).
Through Parcel2Go with minimal issues but as of late, they're becoming horrendous.

They have lost multiple packages & because i bought through Shutl (Another useless company), Hermes are quick to pass the buck.
On top of that, their customer service is disgusting.

Another business quick to take your money but hide behind T&C's and excuses when they fail

I strongly advise you find another courier.

Thumbnail of user ab1013
1 review
0 helpful votes
September 15th, 2022

AVOID. They have changed their name but the service is still unbelievably bad. Every time I have had a package "delivered" from them there are problems - packages getting lost, not delivered when it said delivered, lied about status etc. It is also literally impossible to speak to someone about a missing order or properly complain. I can't believe they are still in business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user guye47
1 review
5 helpful votes
July 15th, 2022

What a shower of s**t sorry your not in between 6 and 9 pm every night for two months we will try again tomorrow after two months we have delivered you parcel in safe place at 8.30pm. No you did not I've got CCTV around my house and ring door bell no one has been near my house you lying sack of s**ts oh and your delivery picture is just a black square. And by the way the order was cancelled two weeks ago.
Lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies lies

Products used:
none

Thumbnail of user teonag1
1 review
6 helpful votes
March 26th, 2021

The worst courier company that can ever exist on the planet. Unreliable and unorganised company. There is no human customer service! What kind of company is this? I am disgusted by them as I lost track on how many times my parcel has not been delivered because of them, they "attempted" to deliver and then the parcel got lost in transit, could not find my address and so on. Really? Are we that stupid? Stop the lies and do your job!
How many people have to leave bad reviews for this company to be dissolved?

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonj250
1 review
0 helpful votes
April 26th, 2022

Reasons NOT to use Hermes/evri.
If you want your delivery lost, not delivered, sent back or not even attempted then use this so called courier.
If you want to talk to or complain this is a waste of time as it nearly impossible, the only way I found to talk to someone was to say I wanted to use them for a delivery and I managed to talk to a human but when I said I wanted to complain I was cut off.
USE a different courier, you get what you pay for.

Tip for consumers:
DON'T USE

Products used:
Courier

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicae142
1 review
0 helpful votes
December 29th, 2022

Waiting for a delivery from Pets at Home ordered in the 18 December, unable to contact Evri IMPOSSIBLE to do so. Reason was unable to deliver due to bad weather, it was raining. Still not delivered so my poor dog is hungry and I'm having to feed her my meat. Usually good service but will avoid them if possible. Where is my parcel

Service
Shipping
Thumbnail of user alfonsoz8
1 review
1 helpful vote
August 27th, 2022
Verified purchase

Awful and horrible customer service. Do not use this company. Still waiting for my parcel to be delivered in the city centre of Edinburgh, Scotland (UK) Driver can not find St James Quarter, unbelievable! I have been contacting via email and phone every single day for the last week and they did not reply. I had to report to the police. WARNING! DO NOT USE THIS COMPANY

Tip for consumers:
NEVER USE EVRI (HERMES)

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulr2188
1 review
0 helpful votes
June 17th, 2022

Had a parcel delivery didn't hear first but nice delivery man nocked really hard unlike some others who just leave very efficient as good as amazon who leave parcel at all cost

Products used:
Copper grease

Service
Value
Shipping
Returns
Thumbnail of user salema67
1 review
2 helpful votes
August 14th, 2021
Verified purchase

The driver said that he came to my house at 16:35 which was not truth. I had been waiting outside for the important order and the driver used the same yesterday photo when I missed my order.

Update on your parcel
16:35 - Sat Aug 14
Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, visit the help section and use the contact us page

Products used:
Buying

Service
Value
Shipping
Returns
Quality
Thumbnail of user seano349
1 review
1 helpful vote
March 1st, 2023

Since when has it been acceptable acceptable to just leave your package directly outside your front door without even knocking to alert you that it's there?
Believe me if I could award minus stars I WOULD!

Thumbnail of user ivorh3
1 review
1 helpful vote
April 14th, 2022

I have now had EIGHT items that have been destroyed or lost, some have been over £100.00 and I have not got one Penny in compensation, there is no Customer care and no way of getting your money back through a compensation, spent hours waiting in a phone line but never got to speak to a person, I am not the only one who has suffered, I beg you PLEASE do not use this unless company I will never use again. Awful experience

Thumbnail of user christopherm1570
1 review
2 helpful votes
July 2nd, 2021

Delivery delayed by an undetermined amount of time and no reason given. I was promised Friday delivery, and so ordered specifically to receive a guitar and amplifier for a gig tonight. Now I don't even know if I'll receive it this weekend at all. Impossible to even speak to a real person. Absolutely avoid these useless charlatans.

Service
Value
Shipping
Thumbnail of user josiek38
2 reviews
0 helpful votes
January 11th, 2022

So frustrating. I can see the have my parcel. Because the sender wrote '8' instead of '9' as my house address, it is apparently lost forever. No communication from them, or help.

Tip for consumers:
Use at your own risk. They don't care about losing stuff.

Service
Value
Shipping
Returns
Quality

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About the business

We are one of the UK's largest parcel delivery companies, with myHermes ParcelShops and Courier Collections from only? 2.79. Find out more about myHermes here
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1.1
138 reviews
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