• My Shoe Supplies

My Shoe Supplies

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Overview

My Shoe Supplies has a rating of 2.13 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. My Shoe Supplies ranks 294th among Shoes sites.

  • Service
    10
  • Value
    9
  • Shipping
    10
  • Returns
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate My Shoe Supplies?
Top Positive Review

“Great Products. Shipped Quicky!”

tim d.
1/21/22

I ordered some shoe cream and it came fast and easy! Not sure why the negative reviews but im a repeat customer!

Top Critical Review

“Order was never shipped”

Eric J.
10/5/20

Order never delivered to the post office for shipping by seller. USPS has the auto generated shipping label and is waiting for the seller to bring it in to be shipped. Reached out to USPS and them look into it twice and it was never brought in for shipping. Reached out to seller and they came that the auto generated shipping label is evidence that it's shipped. Seller won't bother even looking into it further and no refund. Attached is the photo of what they sent me (nothing)

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user ericj523
1 review
3 helpful votes
October 5th, 2020

Order never delivered to the post office for shipping by seller. USPS has the auto generated shipping label and is waiting for the seller to bring it in to be shipped. Reached out to USPS and them look into it twice and it was never brought in for shipping. Reached out to seller and they came that the auto generated shipping label is evidence that it's shipped. Seller won't bother even looking into it further and no refund. Attached is the photo of what they sent me (nothing)

Tip for consumers:
Don't use it

Thumbnail of user eileenc422
1 review
0 helpful votes
March 26th, 2023

Bought slippers from My Shoe. Contacted them, when after less than 6 months there were holes in both slippers(made of boiled wool). They offered me a 40% discount on a future purchase from their site. Really?

Thumbnail of user lorraineg265
1 review
0 helpful votes
December 6th, 2022

I purchased two products and the day they arrived, I wanted to return one unused. Nowhere on there site do they have a way to do it and when you call their phone number *******065, the mailbox is full. They advertise refunds with 20 percent restocking fee which was fine with me. I would advise never to use this site.
Very bad experience.

Tip for consumers:
Don't buy anything you might want to return. No way to do it.

Products used:
Used one saphir shoe cream polish. Wanted to return Saphir wax. No way to do it.
Order # for cream polish Q4DGIPLZA,which I kept. Order #for saphir lux wax, unused was # 7524.

Shipping
Returns
Quality
Thumbnail of user jonnys2
38 reviews
91 helpful votes
May 4th, 2020

Was looking forward to buying some stuff from this website to clean up some shoes. Had a question about the order immediately after I placed it, so I called and emailed. Got zero response. The next day I emailed again to see if anybody checked the account (maybe they were closed?) and the woman basically was like yeah what's the problem? Despite me telling her I had a question. Eventually she told be that I don't check my emails because she sent "about 10" - in actuality I had 3, none of which addressed my question. Just became completely unresponsive and suggested telling me I don't check my emails.
Pretty annoying process and really didn't treat me like a valued customer (maybe I'm not).

Thumbnail of user timd822
0 reviews
0 helpful votes
January 21st, 2022

I ordered some shoe cream and it came fast and easy! Not sure why the negative reviews but im a repeat customer!

Service
Value
Shipping
Returns
Quality
Thumbnail of user arnoldm110
1 review
0 helpful votes
October 28th, 2021

On October 3rd I placed an order but I left my apartment number off the shipping address. The postal service tracking system returned the products to the original sender. My credit card was charged but I can't get in contact with anyone via emails or phone calls. I made several attempts but still no response. It is October 28th as of today

Tip for consumers:
Be careful because you can’t make contact with anyone via emails or phone calls

Service
Shipping
Thumbnail of user georget1106
1 review
0 helpful votes
September 19th, 2022

Have been trying to contact this company for over a month for an incorrect order they sent. Never got the correct size or my money back. Reported them to the BBB and FTC.

Thumbnail of user heatherm44
2 reviews
5 helpful votes
October 3rd, 2022
Verified purchase

Pure fraud. Avoid at all costs. They never sent me any item and will not respond to emails asking for shipment status.

Tip for consumers:
FRAUD. they do not ship items you purchase.e

Products used:
Shoes

Service
Value
Shipping
Thumbnail of user customb11
1 review
2 helpful votes
October 12th, 2020

So i needed my product within a week and their website said my order would ship out in 1-2 days and i would get a confirmation code. Its been 2 weeks, they dont reply back to my emails, i am this close to filing a dispute. DONT BUY FROM THIS SITE, it might not be a scam but customer service is horrible

Thumbnail of user tk309
1 review
0 helpful votes
April 8th, 2021

Good stuff for cheap ordered twice all came not sure why so many bad reviews
10/10 Would recommend, good store

Service
Value
Shipping
Quality
Thumbnail of user williamn932
1 review
0 helpful votes
February 18th, 2022

My order was never shipped. USPS has created a label but has never receive the product. My credit card has been charged and I have the card company reviewing why this has never been shipped. Probably will have to be just another lesson learned. My Shoes will not respond to any request I have sent them. Bad company, don't order from here.

Tip for consumers:
That they do not act as a legitimate web site.

Products used:
Ordered shoe inserts but never received them.

Service
Value
Thumbnail of user billc1120
1 review
0 helpful votes
April 7th, 2022

Great and fast service. Good selection of stuff with good prices and I got my stuff in 3 days. Five stars

Service
Value
Shipping
Returns
Quality
Thumbnail of user downinglauraj
2 reviews
0 helpful votes
March 28th, 2023

I ordered shoe cream and a shoe brush from this company. All items were apparently in stock when I ordered and the projected delivery date was within a week of placing the order. When more than a week went by, and the USPS had apparently never received the package (according to a package tracking app), I contacted the company. I was told they couldn't fulfill my order due to not having the items in stock after all. They promptly issued a refund - but not a complete refund. Shipping costs were not refunded, even though nothing was shipped, and $1 per item I had ordered was also not refunded. Buyer beware!

Tip for consumers:
I wish this company had been flagged for its unreliable service so that I wouldn't have learned the hard way that I was sending money to them for nothing. If I hadn't paid with PayPal, I wonder if I would have received even a partial refund.

Products used:
Did not receive any products

Service
Value
Shipping
Returns
Thumbnail of user stevea1284
1 review
0 helpful votes
May 3rd, 2021

I've ordered a few times from Myshoesupplies and they have been great honestly. Never had an issue with them

Products used:
Shoe polish shoe glue

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardi187
1 review
0 helpful votes
September 12th, 2023

Be careful, the colors don't match what is advertised, refused to return the bottle, bad customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidf3452
2 reviews
0 helpful votes
June 16th, 2022

I contacted them and 5 fays latter they got back to me and told me " if I had questions i should have ask" and " customers pay for all returns... even when its their mistake.

Tip for consumers:
do not use these giys

Products used:
none they were unususable.

Service
Value
Shipping
Returns
Quality

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