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Claim Your BusinessMy Shoe Supplies has a rating of 2.13 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. My Shoe Supplies ranks 294th among Shoes sites.
I ordered some shoe cream and it came fast and easy! Not sure why the negative reviews but im a repeat customer!
Order never delivered to the post office for shipping by seller. USPS has the auto generated shipping label and is waiting for the seller to bring it in to be shipped. Reached out to USPS and them look into it twice and it was never brought in for shipping. Reached out to seller and they came that the auto generated shipping label is evidence that it's shipped. Seller won't bother even looking into it further and no refund. Attached is the photo of what they sent me (nothing)
Order never delivered to the post office for shipping by seller. USPS has the auto generated shipping label and is waiting for the seller to bring it in to be shipped. Reached out to USPS and them look into it twice and it was never brought in for shipping. Reached out to seller and they came that the auto generated shipping label is evidence that it's shipped. Seller won't bother even looking into it further and no refund. Attached is the photo of what they sent me (nothing)
Tip for consumers:
Don't use it
Bought slippers from My Shoe. Contacted them, when after less than 6 months there were holes in both slippers(made of boiled wool). They offered me a 40% discount on a future purchase from their site. Really?
I purchased two products and the day they arrived, I wanted to return one unused. Nowhere on there site do they have a way to do it and when you call their phone number *******065, the mailbox is full. They advertise refunds with 20 percent restocking fee which was fine with me. I would advise never to use this site.
Very bad experience.
Tip for consumers:
Don't buy anything you might want to return. No way to do it.
Products used:
Used one saphir shoe cream polish. Wanted to return Saphir wax. No way to do it.
Order # for cream polish Q4DGIPLZA,which I kept. Order #for saphir lux wax, unused was # 7524.
Was looking forward to buying some stuff from this website to clean up some shoes. Had a question about the order immediately after I placed it, so I called and emailed. Got zero response. The next day I emailed again to see if anybody checked the account (maybe they were closed?) and the woman basically was like yeah what's the problem? Despite me telling her I had a question. Eventually she told be that I don't check my emails because she sent "about 10" - in actuality I had 3, none of which addressed my question. Just became completely unresponsive and suggested telling me I don't check my emails.
Pretty annoying process and really didn't treat me like a valued customer (maybe I'm not).
I ordered some shoe cream and it came fast and easy! Not sure why the negative reviews but im a repeat customer!
On October 3rd I placed an order but I left my apartment number off the shipping address. The postal service tracking system returned the products to the original sender. My credit card was charged but I can't get in contact with anyone via emails or phone calls. I made several attempts but still no response. It is October 28th as of today
Tip for consumers:
Be careful because you can’t make contact with anyone via emails or phone calls
Have been trying to contact this company for over a month for an incorrect order they sent. Never got the correct size or my money back. Reported them to the BBB and FTC.
Pure fraud. Avoid at all costs. They never sent me any item and will not respond to emails asking for shipment status.
Tip for consumers:
FRAUD. they do not ship items you purchase.e
Products used:
Shoes
So i needed my product within a week and their website said my order would ship out in 1-2 days and i would get a confirmation code. Its been 2 weeks, they dont reply back to my emails, i am this close to filing a dispute. DONT BUY FROM THIS SITE, it might not be a scam but customer service is horrible
Good stuff for cheap ordered twice all came not sure why so many bad reviews
10/10 Would recommend, good store
My order was never shipped. USPS has created a label but has never receive the product. My credit card has been charged and I have the card company reviewing why this has never been shipped. Probably will have to be just another lesson learned. My Shoes will not respond to any request I have sent them. Bad company, don't order from here.
Tip for consumers:
That they do not act as a legitimate web site.
Products used:
Ordered shoe inserts but never received them.
Great and fast service. Good selection of stuff with good prices and I got my stuff in 3 days. Five stars
I ordered shoe cream and a shoe brush from this company. All items were apparently in stock when I ordered and the projected delivery date was within a week of placing the order. When more than a week went by, and the USPS had apparently never received the package (according to a package tracking app), I contacted the company. I was told they couldn't fulfill my order due to not having the items in stock after all. They promptly issued a refund - but not a complete refund. Shipping costs were not refunded, even though nothing was shipped, and $1 per item I had ordered was also not refunded. Buyer beware!
Tip for consumers:
I wish this company had been flagged for its unreliable service so that I wouldn't have learned the hard way that I was sending money to them for nothing. If I hadn't paid with PayPal, I wonder if I would have received even a partial refund.
Products used:
Did not receive any products
I've ordered a few times from Myshoesupplies and they have been great honestly. Never had an issue with them
Products used:
Shoe polish shoe glue
Be careful, the colors don't match what is advertised, refused to return the bottle, bad customer service.
I contacted them and 5 fays latter they got back to me and told me " if I had questions i should have ask" and " customers pay for all returns... even when its their mistake.
Tip for consumers:
do not use these giys
Products used:
none they were unususable.
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