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    MyTriathlon

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Trustpilot
3.6 / 5
Corporate Values

Overview

MyTriathlon has a consumer rating of 1.28 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about MyTriathlon most frequently mention customer service problems. MyTriathlon ranks 26th among Running sites.

  • Service
    7
  • Value
    5
  • Shipping
    5
  • Returns
    7
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Over 2 weeks later, after 2 phone calls, still no refund.
  • Returned wetsuit and still no refund after four weeks.
How would you rate MyTriathlon?
Top Positive Review

“Great customer care and free delivery!”

L C.
11/14/17

Having read the reviews below, I feel like I interacted with a completely different company! I rang their helpline for help purchasing a HUUB Archimedes as I was unsure about sizing etc. Had a really pleasant conversation with a young guy who guided me through the process and I ordered then and there with free delivery! It arrived within the week and the fit was perfect - I can't wait to test it out in the open water! For the free and fast delivery alone I'd recommend Mytriathlon and will be ordering again soon

See positive reviews
Top Critical Review

“Disappointing service - unfulfilled order despite weeks of chasing”

Sally G.
11/2/20

I don't recommend placing an order for anything with My Triathlon at present. They have not fulfilled a promised and paid for pre-order and I have been strung along for weeks by their very poor customer service team who finally admitted today (some 6 weeks after taking my cash) that they could not fulfill the order. Would not attempt to buy from them again. Not so much the lack of goods but for lack of proactivity and misleading service. Promised confirmation of my refund via email today, also not received. Incredibly disappointing.

See critical reviews

Reviews (29)

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Reviews that mention popular keywords

2 weeks (4) refund (9)
sallyg152
1 review
0 helpful votes
November 2nd, 2020

I don't recommend placing an order for anything with My Triathlon at present. They have not fulfilled a promised and paid for pre-order and I have been strung along for weeks by their very poor customer service team who finally admitted today (some 6 weeks after taking my cash) that they could not fulfill the order. Would not attempt to buy from them again. Not so much the lack of goods but for lack of proactivity and misleading service. Promised confirmation of my refund via email today, also not received. Incredibly disappointing.

markp1078
1 review
0 helpful votes
June 12th, 2020

Shocking customer service. Wetsuit delivered damaged. Informed them immediately by email on their website and website chat'. No response for four days. Returned wetsuit and still no refund after four weeks. Have received two emails saying they are looking into it'. Starting legal procedures. Stay away from MyTriathlon.

es272
1 review
0 helpful votes
May 21st, 2021
Verified purchase

I sent a ridiculously oversized dry robe back to MyTriathlon which they received on the 4th May, it is now the 21st May and I have spent the whole day chasing the refund. I spoke to Aaron this morning and he promised the refund of £136.30 would be done today as the accounts department were in so would process it after lunch, nothing happened so I called after lunch and constantly got their answering machine. I finally got through to Thomas at 4pm today, he put me on hold so he could speak to the refunds department and after being on hold for 25 minutes the line cut off from their end. I tried calling back and just got the answering machine again. So still NO REFUND! I contacted them through their Facebook page and they read the messages but don't reply, so I have now contacted my bank and raised a claim through them so that this company will be FORCED to refund my money. I will also be reporting them to trading standards. They are an absolute disgrace and should be avoided at all costs.

sarahk1047
1 review
0 helpful votes
June 14th, 2021

Delays in receiving products, poor communication, and a refund promised but not received. Months of frustration. Avoid this company!

Tip for consumers:
Avoid

Service
Shipping
Returns
Quality
mohamedc9
1 review
0 helpful votes
August 17th, 2020

I bought a wetsuit weeks ago and had to replace it with one bigger size and another model 35£ cheaper than the first model I bought. I called MyTriathlon more than 5 times to ask for a refund of the 35£ and the shipping fees and each time I get the same message, "ok you will receive an email soon with confirmation of refund" and each time I say this is what you told me last time but they insist that they will do it. So my advice is that if you risk to return an item and ask for a refund, just to stay away from them!

chrisd1196
1 review
0 helpful votes
February 20th, 2021
Verified purchase

21 days to issue a refund is ridiculous in this day and age. Very poor customer service from the very beginning - rather spend a bit more and shop elsewhere.

Tip for consumers:
Rather use a more reliable website

Products used:
Non as I cancelled the order

Service
Value
Returns
dannyc280
1 review
0 helpful votes
March 23rd, 2021

This company is the worst company I've ever used I ordered a dry robe 31/01/2021 and I am still waiting and it's the 23/03/2021 it was for a present and the birthday has been and gone and feel I will be lucky if I get it by next birthday.
They email me everyday with promotions offers but not one update on my parcel.
You would be better ordering from China

Tip for consumers:
Do not use it would be quicker if someone cycled from China

Products used:
Dryrobe

Service
Value
Shipping
liza185
1 review
0 helpful votes
May 11th, 2021

I returned wetsuit and can see date it reached my triathlons depot. Unable to reach via phone or Web chat. Eventually had email but still no refund 4 weeks later. There policy says 2 weeks

Tip for consumers:
I wouldn't use this company as impossible to get hold of and I don't know when or if I, ll see my refund of £150

Products used:
Wetsuit

Service
Returns
neilw100
1 review
0 helpful votes
December 12th, 2019

I ordered a new orca wetsuit. I received a wetsuit which had no labels attached and a small water stain and tatty outer box. Clearly it had been used or worn. I returned it as it was the wrong size for me but they are now saying ive used it and saying no refund. Im in communication with them at the moment so hopefully they will sort it. Will let you all know

simonb236
1 review
0 helpful votes
July 30th, 2020

Absolutely shocking.
I have found deal on Orca brand as a package for wetsuit, trisuit and belt with clear price on website showing that product has been reduced.
Spoke to someone in contact center about sizing, exchange and he explained everything properly (only good part of it unfortunately).
I have then within few minutes after placed a order feeling great about it.
Minutes after confirmation email another one came thru stating that my order has been cancelled?!
Rang back to find out that pricing on website is wrong?!?
Money been taken from my account and I need to wait for refund which may take a week (great i am £177 down for a week)
I have then found another deal with 3 items in but for Zone3 brand but before placing a order I called them to confirm the price and guess what... bee told price is wrong on all of them.
This is absolutely shocking, how can you advertise items with wrong price on it. When I asked about simply getting product which I paid for as is not my fault pricing was wrong the answer was NO and I was offer package for £100 more?!?!
Makes me wonder how many more prices are wrong, so future customers of MyTraithlon call them before you purchase anything.
Simply shocking and not good enough for me.

ellae31
1 review
1 helpful vote
April 24th, 2021

I would strongly discourage you to buy anything from MyTriathlon.co.uk. It is really NOT to be recommended. Their customer service is simply appalling.
I have still not received a refund for items I send back and is over a month! Though their online info for myaccount indicates as if my order has been refunded.
I have sent multiple emails to the customer service but to no avail. I tried to call them and used their chat service to contact them but their phone lines are never active nor is their chat. It is most frustrating as you cannot ever speak to anyone. I never experienced such disregard toward customers.
DO NOT BUY FROM MYTRIATHLON!
Also the shipping cost for refunds is on the customers but they
It website does not state this clearly. Very misleading and disingenuous.

Tip for consumers:
DO NOT BUY FROM MYTRIATHLON!!

Products used:
Swimming Gear

Service
Value
Shipping
Returns
Quality
richardo376
1 review
0 helpful votes
October 31st, 2019

I ordered some compression tights that arrived defective. They had clearly been worn by someone before and were of terrible quality for the price. I sent the item back at my own cost. Over 2 weeks later, after 2 phone calls, still no refund. Terrible customer service which implies a terrible company

maciejn5
1 review
0 helpful votes
November 26th, 2018

Ordered an Orca Equip 2018. Delivered fairly quick and that was about the only positive.
Wetsuit was damaged. Had a cut on the back. Contacted shop and received answer from Tom C. That their warehouse was investigating and they would contact me shortly. That was 2 weeks ago. Sent multiple emails and never got an answer.
Complete scammers selling faulty products. Working with my companies lawyer to file a lawsuit in the UK now. Not letting this one pass.
AVOID THIS COMPANY.

brucec186
1 review
1 helpful vote
June 7th, 2018

This bunch have a hiring business called mywetsuithire. I rented a wetsuit for a specific event and paid extra for guaranteed delivery. 2 days before the event it had not arrived so I had to rent from another site at extra cost. They admitted it was their fault but no apology. When I tried to cancel, these guys charged me full whack for the full rental period, even after I returned the wetsuit to them unused! They have ignored my complaints and refuse to communicate further. #rippedoff

rodh64
1 review
2 helpful votes
October 11th, 2018

Stephen Collins is a dishonest trader who deliberately attempts to swindle any customer who places an order. Avoid this company, they are crooks. He does not care about consumer law or distance selling regulations. He will employ silent marketing phone calls and repeated spam emails if like me, you have to involve the small claims court in order to get your money back having been sold two faulty products. He will do anything to avoid paying including pretending not to have received returned products and at the same time attempting to deduct monies from your bank as a restocking fee at £60.00 per item. The lies are blatant and he should be stopped from trading. Do not give him your money

leej90
1 review
1 helpful vote
June 12th, 2018

Delivered a damaged wetsuit and won't except responsibility. Customer services won't give me a straight answer as the manager is never there. Have took my money and the returned wetsuit so I'm currently out of pocket £109. This has been going on for 4 weeks now. DO NOT USE this website. They're scammers!

danh267
1 review
0 helpful votes
October 8th, 2018

Purchased some Huub goggles for £45.59 which were returned as agreed. I sent these back 1st Class Signed For and were delivered months ago.

However, still no refund and no replies to emails.

Shall be letting the North West triathlon community to AVOID!

tommyt41
1 review
0 helpful votes
March 13th, 2018

Swim goggles still hadn't arrived or had any word from them for 3 weeks after paying for the order, I then emailed to ask the order status/ whereabouts and 2-3 weeks later still no reply! So 5 weeks after placing the order I phoned and was given a sarcastic 'apology' and told they MIGHT receive the order from the supplier at the end of the week so I should just keep waiting. I get the distinct impression that ignoring orders and follow up emails/communications is just the norm for this lot! Unreal.

jd212
1 review
0 helpful votes
May 16th, 2018

Item was listed as shipped. Had to chase as it wasn't.

Then the wrong product arrived...

Just useless. Will post if it comes to a satisfactory conclusion...

sm293
1 review
1 helpful vote
July 19th, 2018

Ordered a running hat from them. It arrived in a plastic envelope but with no internal packing and was dirty on the top. It was an awful hat and gave no protection so I sent it back the same day. Got an email to say had been received then nothing. Phoned to ask what was going on, guy was rude and unhelpful and said product had been returned dirty. Told him it was returned same day as received and still had tags on. Then he said guy who did returns was off until next week. Website says only store credits given. Think this is just a scam.

For anyone else reading these reviews, if you buy something online you are covered by the Consumer Contracts Regulations which in short means that you can return a product, even if you simply do not like it and company HAS TO give you a refund within 14 days of receipt of returned goods. You have to pay postage back (unless their website says differently) but they have to refund ALL the costs you paid, including delivery charge. If they don't they are breaking the law plain and simple. If they don't refund and you bought via credit card claim back through them under Section 75 of Consumer Credit Act although goods must have cost over £100 for this, but you only need to have paid part of item, ie deposit, on the card to get this cover.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
suzib8
1 review
0 helpful votes
September 13th, 2018

I bought an ex rental websuit for £140 from these people and wasn't happy with it. It was extremely shabby with a hole in and didn't fit, so I returned it straight away. The law (Consumer Contracts Regulations) states you have a minimum of fourteen days to do this, and that companies cannot deduct money from your refund for restocking fees etc. They have a maximum of 14 days to refund you. Remember this!

I got an acknowledgement that the return had been received but no refund or other communication, even when I emailed to find out what is going on. When I went on to MyTriathlon's website I noticed to my horror that they were advertising a whole host of illegal (and thus unenforceable terms and conditions including)
- No returns on ex rental wetsuits after 4 days (as above, legal minimum is two weeks)
- If they decide to accept a return on an ex rental wetsuit they will charge you a huge sum for "rental" (again, not legal - they would only be allowed to make a deduction if you use the item and cause a decline in its value. Because they have not advised of the right to cancel within 14 days on their website, they are not even allowed to do this)
- Refunds will take up to 21 days (legal minimum - two weeks)

When I saw this I went straight to PayPal and am attempting to get my money returned through them. If that does not work I will be taking it to Trading Standards and Small Claims. MyTriathlon are not a lawful company and I urge anyone who has had dealings with them to read up on their legal rights. Don't bother trying to engage with them, just try to recoup your money through the official channels. If you are thinking of buying from them - don't!

claree5
1 review
0 helpful votes
October 2nd, 2017

I just have to say, I cannot get over how awful Mytriathlon are when it comes to returns policy and given they are an online company, this is just awful. Brought an ex-rental online, it didn't fit, I messaged their customer care people on their online chat, he said great I've logged there is a problem, we are really sorry etc. No rush on getting it back just as soon as you can. So I did all this and then they refused to acknowledge this conversation happened, or they actually said 'he must have been mis-informed' - their own customer care person, and then refused any refund. Awful. Have since ordered from Wriggle who are AMAZING and returns was so easy and flexible!

therasab1
1 review
0 helpful votes
May 13th, 2016

Now almost 2 weeks still trying to return a pair of CWX tights, no one answers calls, no one replies to mails, no one replies to messages sent using their website and online chat did not work either, resorted finally to contact via Facebook and received unhelpful and smarmy reply avoid this company like the plague

sarahj231
1 review
0 helpful votes
September 29th, 2017

Be careful. Received a dodgy email from MyTriathlon claiming I hadn't returned my hired wetsuit. On closer inspection, I discovered I had not ordered it from them. I was left on hold when I phoned and I know suspect it was a scam.

willb72
Will B. – MyTriathlon Rep

Hi Sarah,
MyWetsuitHire, the company you hired the wetsuit from is a part of MyTriathlon. The email you were sent is legitimate and all information is correct. You hired a wetsuit from us which we don't seem to have had back. This is not a scam and we do need you to contact us as we requested in the email.
Kind regards
Will

nickb89
1 review
0 helpful votes
June 20th, 2016

This is simply the worst company I have ever purchased something from in my entire life. Firstly, the item I ordered was not shipped for 2 weeks, after emailing several times and not getting any replies I tried calling, only to be told that the item was shipped two day prior to my call but that the system doesn't get updated as shipped until after the courier has actually sent it out of the country (for international shipping) - sounded like BS to me. Anyway, I gave them the benefit of the doubt after being told it would probably be updated as shipped later that day or the following day. After it wasn't I called back again, this time speaking to another person at the company, who told me actually the item was out of stock, but that they had a black one available that they could send, to which I said I did not want black as I ordered a white one! So the agreement was that they would check the stock and call me back to let me know what other white tops they had available for my to select. This never happened, except I did receive a shipping confirmation email saying my order had been shipped. Assuming that they had actually found the item I ordered in stock I waited patiently for it to arrive in the post. When it did arrive it was a GOD DAMN BLACK one! So I called them back to complain, no problem sir, we will check the stock again and upgrade your order to a more expensive white item and send it out straight away for you. I am still waiting for this item to be shipped, they have not replied to any of my emails still and have no answered any of my calls. What they talk on the phone if you can get through is complete BS, and they never reply to any emails! If you order from this company you do so at your own risk!

Tip for consumers:
Simply do not use!

Service
Value
Shipping
Returns
Quality

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About the business

My Triathlon - Triathlon Swimming Cycling Running Compression Products. Wetsuits, Trisuits, Shorts, Tops, singlets, bikes. Brands - Huub 2XU Zone3 Zipp B70

Company Representative

willb72
Will B.

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