• MyTrip

MyTrip

Overview

MyTrip has a rating of 2.12 stars from 1,547 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyTrip most frequently mention customer service, return flight, and credit card problems. MyTrip ranks 633rd among Travel Agency sites.

  • Service
    701
  • Value
    665
  • Shipping
    464
  • Returns
    580
  • Quality
    620

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 24.6%
Positive
82
Neutral
9
Negative
243
226
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am shocked at the abhorrent level of customer service and insensitivity.
  • My return flight was cancelled and rescheduled to a later date.
How would you rate MyTrip?
Top Positive Review

“So far so good happy with your service”

Rufat H.
4/15/24

I have been using online booking for a long period of time yet, now finding you I could tell prices here more convenient and the app is arranged much better comparing others. I am booking tickets often, and was happier with my previous two bookings from you. Thanks a lot!

Top Critical Review

“Flight Fiasco: MyTrip's Last-Minute Ticket Cancellation Drama”

Roy L.
3/2/24

Absolutely dreadful experience with MyTrip. Booked my flights from Tel Aviv to NYC with them, only to find out last minute that they've canceled both my outbound and return tickets without any notification whatsoever. Dealing with their customer service for a refund has been a nightmare - they're unresponsive, unhelpful, and seem to have no interest in rectifying their mistake. Avoid at all costs!

Reviews (1,547)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (395) return flight (82) travel agency (71)
Thumbnail of user roylavi1234
1 review
0 helpful votes
March 2nd, 2024

Absolutely dreadful experience with MyTrip. Booked my flights from Tel Aviv to NYC with them, only to find out last minute that they've canceled both my outbound and return tickets without any notification whatsoever. Dealing with their customer service for a refund has been a nightmare - they're unresponsive, unhelpful, and seem to have no interest in rectifying their mistake. Avoid at all costs!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonh2555
1 review
5 helpful votes
January 12th, 2024

Booked a trip with this travel agency and was outrageously overcharged for my checked bags. My checked bags almost cost me as much as my plane ticket! When asked if this was a mistake I was hung up on multiple times! When I finally got an answer after 3+ hrs they said it was their "handling fee" as a travel agency. Never will use this agency again! Shame on me for not checking the reviews first because I see everyone agrees with how they handle their business!

Thumbnail of user kumudanq
1 review
0 helpful votes
April 13th, 2024
Verified purchase

You jumped the price at the last minute. I tried doing it twice, same thing. My friend had over a hundred dollars cheaper ticket through flightnetwork.com.

Thumbnail of user rufath1
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I have been using online booking for a long period of time yet, now finding you I could tell prices here more convenient and the app is arranged much better comparing others. I am booking tickets often, and was happier with my previous two bookings from you.
Thanks a lot!

Thumbnail of user mariad1140
1 review
22 helpful votes
May 29th, 2021

They could not even find a solution for my ticket flight, they just told me they were going to send me an email and they didn't do anything helpful at all. Very bad service, last time I am ever booking with them, it's such a shame they still working on because just reading at the reviews no one is happy with this agency at all. I will try to make my complaint as many times as needed.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandeepnambiarrxd
1 review
5 helpful votes
January 7th, 2024

Please do not fall for the cheap ticket rates. These guys are absolute pain in the A** when it comes to customer care service or even getting in touch with them. I have been waiting for a refund for over a month now and they have no intention of processing it any sooner as I understood from my conversation with two different customer care agents after relentless hours of struggle to contact them over the phone.
Book your ticket directly from the airline website and always avoid such middle agents.

Service
Value
Returns
Thumbnail of user garyb2798
1 review
0 helpful votes
April 15th, 2024
Verified purchase

My booking agent touched all bases: Self-transfer, travel insurance and seats. I am confident that this long flight will prove relatively smooth, thanks to these arrangements.

Thumbnail of user sameera47
1 review
9 helpful votes
December 19th, 2021
Verified purchase

I was refused boarding for no legal reason, and MyTrip have been useless in supporting my refund claim. I have spent hours on the phone and writing emails, when it is their responsibility - absolutely furious - lost 600 dollars because of unprofessional staff at Tehran airport. Come on, MyTrip, this is what you're here for - step up!

Tip for consumers:
DON'T!

Service
Value
Thumbnail of user charlesh3221
1 review
0 helpful votes
March 31st, 2024
Verified purchase

I was looking for a flight I had to take on short notice. Stumbled onto mytrip just by googling flights. The website was fantastic. User friendly and intuitive. Highly recommend.

Thumbnail of user subratabose12345
1 review
0 helpful votes
May 17th, 2023

Firstly the crew is very humble and well behaved. The pilot is Mr Gokul.well trained guy

The food preparation by Mr Anthony was awesome.
Only one suggestion we have shared that the electrical appliance like AC and three points plugs to be taken care and they have assured for the same
Rest the experience was good

Service
Value
Shipping
Returns
Quality
Thumbnail of user kents281
1 review
1 helpful vote
March 5th, 2024
Verified purchase

Booking with My Trip was great! It gave me more information and options than the airline did. The checked baggage charges were less and TAP didn't offer the many options I added!
I would choose to use My Trip at every other opportunity.

Thumbnail of user ashleyg1316
1 review
1 helpful vote
February 1st, 2024

I used mytrip to book a flight months in advance it turns out they had sent me the wrong information. I ended up missing my flight (as their was no booking under the information they gave me) and after talking with their customer service they told me they wouldn't do anything and to go buy a different flight. Honestly the worst 3rd party travel sight… DONT USE if I could give 0 stars I would

Tip for consumers:
Honestly, I just hope I can keep someone else from getting scammed

Products used:
None. They sent me the wrong information so I wasn’t able to get on my flight

Service
Value
Shipping
Returns
Quality
Thumbnail of user millap3
1 review
10 helpful votes
July 29th, 2021

Absolutely terrible service. Waiting on the line for more than one hour to be picked up. Customer service agents were not helpful at all and it looks like they are not trained to do their job well. They don't know what to do and always give you unhelpful advice to get rid of the call. Later on you realise nothing has happened and you will have to call again. I would never book through them again and would strongly advice to not to use their services. Not trustworthy at all.

Tip for consumers:
Do not use this site

Products used:
Flight tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user verners20
1 review
0 helpful votes
March 28th, 2024

I bought five tickets to Greece with my family, we took a direct flight to Crete. After I paid and went to check if everything was ok, I found that they changed my itinerary, making me stop for 8 hours in Germany. So I contacted them and asked them to fix it or give me my money back. They said there was no proof it was their mistake and there was nothing they could do. I had to cancel my reservation and still paid a fee of £170.00. All this in minutes…

Products used:
Flights

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajnio
1 review
3 helpful votes
February 9th, 2024

Fuad app and worst customer service. They scam and make mistakes and after that they don't make any changes infact if you cancel your ticket which you have to even though they receive full money from airline but they will not refund you full money. Don't follow any DCGA rules. I had same issue earlier from different app but received full money as refund within 24hrs. So they open fraud and scam people and don't help at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulm2446
1 review
10 helpful votes
March 12th, 2021

Extremely poor service. My flight was cancelled by Oman airline and they also cancelled the entire route from Saudi to Kathmandu; a clear case for a refund. I'm now waiting over 1 year and Mytrip are no longer providing biweekly updates. Called their staff and got the usual nonsense statement, plus soon realised that noone was handling the case, or had contacted the airline in months since o paid the additional money to manage.! This is not a professional company and it would seem they have taken money under false pretence, with no result and no accountability.

Thumbnail of user beathansw
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Good fast reliable. Easy to check flights, convenient comparing the price and dates. All good

Thumbnail of user jordanpandak
1 review
2 helpful votes
January 29th, 2024

These people are scammers.They took my 570usd by 09th 01.2024. Despite the challenges I passed through to get the money, they are not concerned. The customer care attendants are even liars. I wonder why their website exists. Aviation governance should remove them from service and I am looking forward to suing them. Please anyone with advice?

Thumbnail of user mytripgotohellh
1 review
1 helpful vote
December 24th, 2021

Don't buy that cancellation protection! You think it protects your full refund when you need to cancel? You're wrong! Only when you have a medical condition! Their whole website is misleading customers about this! What's worse, the operator arrogantly said to me "Next time you agree to something online, read the terms and conditions yourself. " And the cancellation fee they charge is rediculous! I paid $320 but can only have less than $100 back! Fraud!

Tip for consumers:
Don't use it at all. If you must, only use it when you're 100% sure you won't need any changes or cancellation for your trip. And above all, don't buy that Cancellation Protection. It's a fraud! Customer service is rude and horrible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohamedg45
1 review
9 helpful votes
July 7th, 2021

Never ever ever! Do not use mytrip. They are a fraud. I booked a flight which they claimed as refundable if canceled. Because the country I was traveling to was place in red list by UK government then when i canceled it, they gave no refund and their customer support is also nowhere always I end up an hour on the telephone line. You cannot contact them by any means. So, DO NOT USE MYTRIP.COM. Am considering taking legal actions against my trip

Service
Value
Thumbnail of user frankk1026
1 review
0 helpful votes
March 5th, 2024
Verified purchase

VERY GOOD and concise. Got exactly what I wanted, I recommend to other travellers.

Thumbnail of user waynep628
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I got a terrific deal and questions I had were answered promptly. This is an exceptional site that saves money! Very happy.

Thumbnail of user deea279
1 review
0 helpful votes
April 8th, 2024

Will hike up price right as you reach last step of payment - but in fact price has not changed for others.

Tip for consumers:
They charge administrative fees that are nearly ticket prices - even when they are at fault.

Service
Value
Quality
Thumbnail of user jt459
1 review
6 helpful votes
June 5th, 2021

Absolutely horrendous. I wish I looked at their reviews before I booked with them. My flight kept getting cancelled because of COVID — whenever I would call them to reschedule they kept telling me that I had to contact the airline my flight was book through (Air Tahiti) after being on hold for two hours. This happened twice — I'm never using MyTrip ever again, and I suggest no one else does too

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharwanb
1 review
33 helpful votes
March 12th, 2020

Booked tickets for the family and flight got cancelled. Refund oh my days hard work, very very poor communication skills. Put you on hold for hours one don't know who is supervisor/manager. Having nightmare with these people. Still on going let's see how far I get.

Stay away from these cowboys and all the doing is ripping passengers of. Pls everyone pay few ponds extra but book it with company who value there customers.

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From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!

Company Representative

Thumbnail of user mariap2999
Maria P.
Typically does not respond to reviews

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2.1
1,547 reviews
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