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My Turtle Store has a rating of 2.5 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. My Turtle Store ranks 325th among Pets sites.
I ordered this baby despite all the bad reviews and I wanna say I was so pleased.it arrived quickly and packaged well and with instructions on care. I will definitely order again.
Overnight delivery took almost 3 days, baby turtle was dead in container on arrival. Box was poorly labeled. I started the return process on their website and never got a response. I've read reviews on other rating sites and see a lot of the same complaint. Picture my son waiting for the arrival of his new pet and seeing it lifeless in the container, thinking we're just trying to revive it but I knew it was dead. It had begun to smell already. They tell you it's just hibernating so we kept the dead turtle on the counter for hour checking and rechecking it. My son was devastated.
Overnight delivery took almost 3 days, baby turtle was dead in container on arrival. Box was poorly labeled. I started the return process on their website and never got a response.
I've read reviews on other rating sites and see a lot of the same complaint.
Picture my son waiting for the arrival of his new pet and seeing it lifeless in the container, thinking we're just trying to revive it but I knew it was dead. It had begun to smell already. They tell you it's just hibernating so we kept the dead turtle on the counter for hour checking and rechecking it. My son was devastated.
I bought a $10 turtle and opted for the $10 shipping. I didn't realize the turtle required overnight shipping, to the tune of $36 in shipping. I immediately cancelled the order and called The Turtle Store "customer service" number. I spoke with someone named Crystal who was the rudest customer service rep in which I've ever spoken. She informed me that I would be refunded the cost of the purchase minus a 20% fee of the purchase price, and she said very snotty, "that's what you agreed to when you bought the turtle." I understand that, but for some reason we are not refunded our total shipping amount even though nothing ever shipped. When I inquired why I wouldn't get the full shipping costs (remember, the website says "purchase price" not purchase price and shipping), her response was, "I don't know." I asked if there was anyone she could ask and she said, "No. I'm the only one in the office." Seriously? I've sent three emails and left two voice mail messages and no one has called me back yet. This is a total scam of a company. Don't even attempt to do business with them!
I don't think they should sell turtles. This leads the turtles toward extinction. Turtles is very important in the sea for transporting nutrients. Even they're cute, we're not supposed to buy turtles because they're supposed to live freely
I ordered this baby despite all the bad reviews and I wanna say I was so pleased.it arrived quickly and packaged well and with instructions on care. I will definitely order again.
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