My Tutu Boutique

I ordered two outfits, two party hats and a pair of customs sneakers. I emailed prior to placing my order to give them the must have date. Two weeks after paying I emailed the company and received an email telling me that it was going out the next day. Needless to say that day has come and gone and so has my $322. Today I received the shoes, a pair of scuffed up converse without the bows. I immediately emailed her of course with no response. Thankfully I paid with my Bankcard and was able to go to my bank and ask them to intervene on my behalf. During this process I was sent an email saying my order had shipped, when I went to the United States post office website it says label printed package not received. I'm pretty certain that is mail fraud. She also goes by a company called Sassy and Sweet the address is 8743 Fillmore Cir CA ******* please beware.

Let me tell you how much I hate this website! I ordered my daughter's birthday outfit 2 months in advance for her party. I spent over $200 on this outfit. Half of the order came in about a month after I placed the order. The other half never came! To make a long story short, I emailed these people probably 25 times! No joke! With no emails returned. So, her party was like 2 weeks away and I told them if I didn't have the rest of my order by her birthday that I was taking legal action. And what do you know, I received an email saying the remainder of my order would be refunded and it was via PayPal. I've tried to warn people on their Facebook page of these scammers, but they deleted all my comments and of course blocked me to where I could comment any longer.

If I could go lower with the stars I would! I ordered 3 of the same mini top hats for my flower girls. It's indicated on the website that it would take about 2-4 weeks before I would receive them. 6 1/2 weeks later I tried to contact them and did not get a response. I finally went on their Facebook page and sent a message through that. I did immediately get a response and was reassured that I would receive them by the end of the following week. I received them yesterday, I need them for tomorrow. 2 out of 3 are ok... not of great quality. It's almost as if someone rushed to get these done in a day and send them out. There is glue all over the seams, very noticeable. The 3rd hat is barely put together. I'm in the midst of trying to get my money back but its proving to be more difficult than I've ever imagined. Through the several messages exchanged with the company I have never received an apology! They obviously do not show any care towards their customers. So if that's the kind of service you desire by all means order from them. If you are looking for quality work by professionals then I suggest you look elsewhere!

Well I ordered my daughter a tutu skirt with the top it came out to 100 after I paid for priority shipping... I ordered the Barney set with the lime green and other pretty colors... Well it got here in two weeks and it was nothing like the picture... The skirt had very little tulle and the colors were completely different and I only got one hair bow not two... I emailed them immediately they responded two days later

I ordered some items with rush shipping, gave my need by date, and still don't have the items. Have contacted a few times and no response :(

Great quality, amazing service, and made the birthday. Thanks kristin for being so helpful. Would recommend to everyone

I wish I would have read these sooner! I requested a skirt and shirt by a certain date and paid more for shipping. I emailed and Facebook messaged and she said she will look but never got back to me. Them she made an address label to make me think she shipped it but after talking to USPS she didn't. I wrote again saying I do not want it that it was past the date I needed it by. Days later it was shipped and sent and still could not contact her. I Facebook messaged today since she claims her email is down - she was very rude and unprofessional. (Now after asking my money she had time to write me) she claims she shipped it the post office must be wrong. She claims that even though we got a couple sizes up for my daughter that it is normal that it doesn't cover her rear. She made many excuses and was very very rude! I do not recommend!

I love this shop! Kristin has the cutest outfits made of the best quality, I have purchased from her more than several times, and will always be a loyal customer of hers.
Thank you so much for helping me make my little girls happy

Same thing just happened to me I order a Halloween custom and I had to be sending emails like I was stalking them cause they don't have a phone number and with emails I had to be sending the same emails 2-3 times. To make the long story short I never got the custom for Halloween and now she's saying it was send regular mail and it was deliver to my house. Who knows what happened to the custom and NOW SHES GIVING ME A HARD TIME AND DONT WANT TO REFUND ME,. Be very careful with this so call company don't recomend Her at ALL..

I order 2 things for my daughters birthday a month I advance and paid extra for rush fee. I received a text asking when I needed items by. Shortly after I received one of the items. When I emailed inquiring about my second item they were slow to reply. She finally said my item was shipped which was a total lie. The tracking showed the packagae was shipped 2 days after she told me. I received it a week after I needed it. In fact she shipped it on te day I needed. Bad costumer service. Dont use. Too expensive and dont get it on time. And the worst the owner could careless

On September 2,2012 I placed an rushed order meaning I paid more money inorder for my items to arrive on time but they didn't I had to keep emailing tge company as if I was stalking them so on the 15 I recieved part of my order which I couldn't do anything with I needed the other part plus this was they day I needed everything for so once again I emailed them because they have no other way of you getting in contact with them so as of today which is october 22 I still haven't recieved my order I will never recommend anyone to order from the website they are so unorganized and unprofessional

I have never ordered from them but I was checking them out. I do couture custom tutus and wanted to see what the capitation was doing. Guess I don't need to worry about her. Plus I do All my biz by email and personal phone calls. Anyone can call me anytime and I answer my calls. I do tend to sleep between 2am and 6am. Lol. So call me for very personal customer service and beautiful tutus. Roxie *******395.

So I placed an order for my daughter's 2nd birthday outfit with My Tutu Boutique and it will be the last order with them and here is why... While I was placing my order online Feb 7th (and need the outfit by Feb 14th for her b-day party) I saw where it said "Your order will be made within 3-4 business days THEN shipped. You will be charged a $15 rush order fee, this does not include shipping rates. Rush orders will be received by you in about 7-8 working days. (Not all items are available for Rush. So. Please contact us before placing your order to ensure your items can be RUSHED) Please mark your date needed by in the notes before cashing out or contact us ahead of time to confirm your date needed by." So as i placed my order i did as directed. Put ALL of my info in the correct places with dates needed by, along with paying the $15 RUSH fee. I called four times and NEVER got an answer. I sent an e-mail after placing the order to ask if they could let me know they received my order and if they weren't able to have it to me by the needed date to PLEASE let me know. I did however get an e-mail with my order detail and a second e-mail letting me know my e-mail had been received and was in queue to be responded to. Well, days go by and NEVER heard a word. Tried to call 3 more times one day and 4 times another. Guess what? NO ANSWER! Imagine that! So since i haven't heard anything I make a very smart move and go with plan B. Feb 11th comes along and STILL NO WORD! So I send a 3rd e-mail. I did get an e-mail back stating, yet again "your e-mail has been received and is in queue to be responded to." I decide to check out the FAQ's on their web page. I should have read all of this before placing my order. First thing I read under Is there a number I can contact... "ALL COMMUNICATION WITH REGARDS TO YOUR ORDERS WILL BE CONDUCTED VIA E-MAIL. SO PLEASE IF YOU HAVE A QUESTION WITH REGARDS TO YOUR ORDER, SEND ME AN EMAIL... I WILL TRY TO RESPOND WITHIN 24-48 HOURS" WELL SHE DOESN'T RESPOND AFTER 96 HOURS EITHER! Little did I know that I was supposed to receive a tracking e-mail after my order was shipped? Did I receive it you might ask? Well I'll let you figure that one out on your own :) So my daughter's 2nd birthday has come and gone. I wouldn't have had it any other way! I am so glad i went with plan B. My daughter's outfit ( THANK GOD I had a plan B) got so many compliments. Oh and just in case you were curious, I did in fact receive my order from mytutuboutique in the regular USPS mail on March 2nd. So after receiving my order, I get on USPS.com just for giggles (as if this whole ordeal hasn't been a big enough joke) and see my shipping label was created on Feb 19th. Hmmmmm. Ok... BEST PART... DRUM ROLL PLEEEEEEEASE... Departed post office for shipment on... FEB 24th! And Still to this day I have never received any e-mail from mytutuboutique letting me know my order shipped, tripped, got smothered, overlooked, dumped, or was just touching base to see if I was happy with my service. I will NEVER recommend this so called place of business to anyone i know. Good luck running your company this way. And from the reviews I am reading, your customer's ARE NOT HAPPY, WON'T BE RE-ORDERING FROM YOU, AND WON'T RECOMMED YOU. Have a great day! Oh and just FYI... The ONLY reason you got 1 star from me is because in order to submit my review I had to mark at least one star. So don't get too excited.

Contrary to the below comments I have always had excellent service and have been ordering for last 5 years. We are always protected with our purchases and our products and tutu sets always are a hit