business logo of NA-KD

NA-KDReviews 97

na-kd.com
casual, resort, active womenAge 19-25, 26-45, 46-60
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From the business

Discover on-trend women's clothing at NA-KD Fashion. Shop a wide collection of styles with over 100 international fashion brands. Free shipping & returns.


na-kd.com
Sweden
Founded in 2015
Clothing item from NA-KDFashion apparel by NA-KDMerchandise from NA-KD clothing lineNA-KD fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $100

Returns

Return Policy: not free
Return Instructions: the goods must be returned in the same condition as when you received the order
Return Cost: $4.95 (for 4 items), $1 will be charged for each extra item

Sustainability

Sustainability Score: It's a Start
Recycling Program: no
Responsible Materials: recycled

Product

Style: casual, resort, active
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: Mr. Rebates

How would you rate NA-KD?
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NA-KD Reviews Summary

NA-KD has a rating of 3.4 stars from 97 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NA-KD most frequently mention customer service and good quality. NA-KD ranks 22nd among General Apparel sites.

service
16
value
18
shipping
18
returns
17
quality
17
This company does not typically respond to reviews
Kuwait
1 review
0 helpful votes
Follow ghadah a.
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Im honestly so shocked by the customer service and quality of the products, ive emailed them and within minutes they responded and gave me a solution to my delivery issue. I have never encountered a faster service from other websites!

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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I ordered 3 long sleeves tops and they were very good quality material but unfortunately they were too small.
I didnt want to order bigger size because I nedeed something quicker but now I am thinking to order again bigger sizes.

Date of experience: October 9, 2020
GB
1 review
0 helpful votes
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Great customer service
October 9, 2020

The customer service is awesome! Very helpful and very quick.
The clothes are totally fine, they look exactly like on the pictures and fit perfect.

Date of experience: October 9, 2020
NL
1 review
0 helpful votes
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Great customer service
October 9, 2020

I haven't gotten my clothes yet, but I had a couple of questions and Mikaela was super nice and helpful. Customer service was great! Thanks, Mikaela!

Date of experience: October 9, 2020
Denmark
1 review
0 helpful votes
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Good service!
October 8, 2020

Very nice and fast customer service! It's very easy to order and return clothes:)
All in all I will recommend shopping on NAKD

Date of experience: October 8, 2020
New York
1 review
0 helpful votes
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Clothes are beautiful
October 8, 2020

The clothes fit beautifully and the quality is good. Customer service is great as well. I had an issue with delivery and it was resolved right away.

Date of experience: October 7, 2020
NL
1 review
1 helpful vote
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Great service
October 8, 2020

We really love NA-KD. They really have a great customer service and they are quick with a response when you have a question.
The clothes are good and the fabrics are great. We will order more clothes in the future. Greetings, Cynthia

Date of experience: October 7, 2020
Pennsylvania
1 review
7 helpful votes
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I ordered from here a few weeks ago and the clothes that came in were super cute and great quality. One of my tops ended up not being able to be shipped so I inquired about when the refund would be issued. When doing so I got a quick response from Na-kd with a very kind answer and a discount code for my troubles. It was unexpected but appreciated.

Date of experience: October 6, 2020
NL
1 review
2 helpful votes
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My order didn't get delivered (not by the fault of Nakd but because of the postal service, but when I e-mailen them they apologise, chased the postal service down and came up with a solution to make it up to me. Often customer services are mediocre as best but Na-kd dealt with my issue in a quick, personal and Nice way. They also have really nice, good Quality clothes so I'll keep buying here.

Date of experience: October 5, 2020
Sweden
1 review
1 helpful vote
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The customer service is fast and perfect. They are very helpful and nice. The clothes are nice and good looking. Exept for sometimes, I found that the quality can vary

Date of experience: October 5, 2020
GB
1 review
2 helpful votes
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Had a minor inconvenience with an article (coat fit perfectly but had a few pieces of loose string and a loose button)
I asked for return which was not possible however they immediately offered to refund 15% of the article which I thought was appropriate
The whole query was dealt with A to Z in 24h, very quick and efficient

Date of experience: October 5, 2020
GB
1 review
2 helpful votes
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Best service ever!
October 4, 2020

The customer service member who dealt with me was kind, helpful, very efficient and just lovely. Excellent company with fantastic people.

Date of experience: October 4, 2020
Iceland
1 review
1 helpful vote
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Great overall service
October 4, 2020

Im very happy with the customer service. They respond really quickly and everything works very well and quickly. If you need to return something you can 100% rely on your refund being made as soon as they receive back your product. I recommend shopping with NA-KD!

Date of experience: October 4, 2020
Germany
1 review
0 helpful votes
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Positive Surprised
October 4, 2020

I ordered a few items and loved the material of every piece but one sweater. I send it back and kept the rest. After the first time washing one of the sweaters was a bit torn up in the back. I texted the support immediately and they answerd with in an hour! I got an extra retour lable and was even able to get the discount from the last order transfered to my next order. Great Support! Great clothing! Love it

Date of experience: October 3, 2020
Germany
1 review
0 helpful votes
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Guter Service
October 4, 2020

Sehr schnelle und informative Antwort!
Prima und weiter so!
Ich hatte eine Frage zu den verschiedenen Größenangaben und bekam eine schnelle und hilfreiche Information

Date of experience: October 3, 2020
Germany
1 review
0 helpful votes
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Super Shop
October 4, 2020

Sehr guter Shop, prima Ware, schnelle Lieferung und guter Support. Werde hier auf jedenfalls nochmals bestellen.

Date of experience: October 3, 2020
GB
1 review
1 helpful vote
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Every time I have a question, NA-KD's cs team answers quickly, kindly & comprehensively! Other companies should take notes! The service keeps me coming back as a customer and always offers me the highest standard in an online shopping experience.

Date of experience: October 2, 2020
Sweden
1 review
0 helpful votes
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Amazing!
October 2, 2020

Really nice and helpful cumstomer service, great service overall and really nice clothes with quick delivery

Date of experience: October 1, 2020
New Zealand
1 review
0 helpful votes
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Consistently impressed
October 2, 2020

Really cool clothes, reasonable prices and super easy to order online and easy to process returns - simple and no hidden charges.

Date of experience: September 30, 2020
NL
1 review
0 helpful votes
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Customer service efficient
September 30, 2020

There was an error with a product that I returned few weeks ago so I contacted customer service and they found a solution and emailed me in no time. Very please with their customer service.

Date of experience: September 30, 2020