• NameBrandJeans

NameBrandJeans

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Overview

NameBrandJeans has a rating of 2.71 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. NameBrandJeans ranks 9th among Jeans sites.

  • Service
    18
  • Value
    17
  • Shipping
    18
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 50%
Positive
1
Neutral
1
Negative
0
4
See all photos
How would you rate NameBrandJeans?
Top Positive Review

“Ordered two pairs and returned two pairs!”

Mark P.
5/9/22

I took my first "stab" at buying vintage clothing. Unfortunately, neither pair of the Levi's 560 shipped were correct in either size or cut. This can happen depending on the country of manufacture and I really needed to try on the jeans before purchase was made, but I was desperate to get Levi's 560 again. I notified seller of my issues, was instructed to return the jeans, which I did, and 100% refund was made. The seller could not have an easier, quicker, or fairer exchange policy.

Top Critical Review

“Wrong item shipped; no refund after six weeks”

John M.
1/12/21

Very poor communication and no refund after six weeks. I received the items in four weeks, and returned the items (by USPS tracking shipment) one week later. Horrible customer service and boarder line dishonest. I followed up on my return, showing return receipt, but total silence from Name Brand Jeans. Avoid the headache... go somewhere else.

Reviews (40)

Rating

Timeframe

Other

Thumbnail of user johnm6509
1 review
1 helpful vote
January 12th, 2021
Verified purchase

Very poor communication and no refund after six weeks. I received the items in four weeks, and returned the items (by USPS tracking shipment) one week later. Horrible customer service and boarder line dishonest. I followed up on my return, showing return receipt, but total silence from Name Brand Jeans. Avoid the headache... go somewhere else.

Thumbnail of user kellyh872
2 reviews
1 helpful vote
June 16th, 2021

Wish I would have looked here before ordering. I ordered 2 pair of 560s (nowhere on their site does it say used). I spent $130 and waited EIGHT WEEKS to receive very used jeans. I demanded a refund, but after reading reviews here, feel as though I shouldn't bother. Now if I could only find a reputable source for these jeans...

Service
Value
Shipping
Returns
Quality
Thumbnail of user mc549
3 reviews
16 helpful votes
July 4th, 2020

I thought I had finally found a pair of decent blue Levi's 560s since being discontinued by the manufacturer. I purchased one without prior knowledge of any incidents. It took them roughly five business days to ship.

To my surprise, when I opened the padded Priority Mail envelope, nothing but a faded black pair of jeans! Baffled as to why, I decided to see if anybody else encountered this same scenario. Seems like I'm not alone based on some of the reviews.

I contacted the company and explained the mishap. They let me send everything back with a prepaid label and a copied invoice. It was returned on a weekday morning.

Days went by without a refund. After waiting roughly seven of them, I composed an e-mail inquiring about the status. A response was written, instructing me to give them a tracking number, quantity, style, and size. They then went on to say it must be inspected. May I ask why? It's not as if I'm going to bother trying them on, let alone wear them out.

Well, after an additional week of complete silence, I followed-up before letting the payment issuer handle the transaction. Luckily, I was credited in a prompt manner. All of these events took place within a 30-day period.

What in the world is going on with Name-Brand-Jeans and mailing the wrong clothing? Are they colorblind? From what I gather, this isn't some one-off thing. I would've been content had they provided me with something lightly used in the right shade, but this was not the case.

The way they conduct business is highly questionable, regardless of whatever's stated in their Terms of Service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikes2328
1 review
1 helpful vote
April 27th, 2020

I was skeptical about purchasing Levi's 560's because there out of production, and nobody has any left. There were some bad reviews too but I took a chance anyway. On 4/24/20 I ordered 3 pairs, size 33x32. On 4/27/20 they came to my door in California. Fast! The Jean's were 9 out of 10. Probably not new, but really close. No defects, no discoloration, no rips tears, etc. Practally new. If your desperate like me for the continued wearing of the 560 line, the I highly recommend given my experience with them. I took the risk for you... go ahead and do it before there all completely gone!

Thumbnail of user brianp2030
1 review
0 helpful votes
March 2nd, 2023

Early February 2023, I returned a pair of Levi's jeans the day after I received them because the size was wrong for me. Although Name-Brand-Jeans was good with previous purchases, they did not refund what I had returned the day after I received the jeans on this purchase. And I am pissed off about it. I hope it was worth their dishonor because I will never purchase from them again.

Tip for consumers:
Don't buy from Name-Brand-Jeans

Products used:
None. I returned the jeans on my own dime, and they lied about giving me a refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb3286
1 review
0 helpful votes
August 16th, 2021

You guys are great! Delivery was sooner than expected, the correct size, just what i ordered - I am a very satisfied customer. And, will recommend to all my friends in need. Thank you!

Thumbnail of user rayp195
1 review
1 helpful vote
February 8th, 2021
Verified purchase

Ordered 2 new pair of Levi 560 jeans at 60 dollars a pair... Received 2 pair of used wrinkled stained 560's. Incredible! Not an honest company... will definitely never patronize again. Buyer beware!

Tip for consumers:
Buyers beware! Jeans are not new, but used. At new prices.

Products used:
None.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jp1099
3 reviews
1 helpful vote
December 21st, 2020

All you have to do is read the reviews, they do not lie - robbed me of my money - shop elsewhere ---

Thumbnail of user tammid19
1 review
1 helpful vote
March 16th, 2021
Verified purchase

I ordered 560 jeans and was sent 550 - they are not even the color I ordered. Order ******* and they will not even pay for the freight to return what they shipped to me incorrectly. We have been looking for 560 jeans everywhere. ZERO stars!

Tip for consumers:
Do not use this site - used products and incorrect products shipped.

Products used:
NONE

Service
Value
Shipping
Returns
Thumbnail of user sergioc280
1 review
0 helpful votes
October 18th, 2023

Bought 5 pair of jeans. Jeans were in new like condition no rips tears good color. Also very fast shipping.

Products used:
Levi jeans

Service
Value
Shipping
Quality
Thumbnail of user roberts3497
1 review
1 helpful vote
July 7th, 2020

Complete garbage these jeans take forever to be shipped and when they find we get to you rest assured you are going to be disappointed and wonder how you could've been so stupid big hassle

Thumbnail of user rickir10
1 review
0 helpful votes
November 3rd, 2021

I have a copy of what I ordered. They sent jeans that were 36 when I ordered a 29. The jeans were supposed to be 550. They sent 560.

Products used:
None way too big

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardh298
1 review
1 helpful vote
January 30th, 2020

Love Levi's 560's - which they discontinued. Ordered 2 pairs from NameBrand and then found this review site after ordering but prior to delivery. Really thought I had wasted money. I didn't. Size and color were exactly as ordered. Delivery in 5 days. Excellent quality and no defects. Don't doubt the veracity of other reviewers, but my experience was totally positive.

Thumbnail of user bryann130
1 review
0 helpful votes
November 4th, 2021

I ordered two pairs of used jeans at $60 a pair. I wish I had read the reviews before ordering. I received two pairs of very used 560 jeans. For $60 dollars I was expecting a new pair of jeans - not the case. This company is using false advertising. They should be stating up-front that they are selling used jeans. I am going to return these jeans, but based on the reviews, I will probably not get my credit without involving the credit card company. Unless you are willing to pay $60 for a pair of used jeans, do not order jeans from this company.

Tip for consumers:
Do not order from Name Brand Jeans

Products used:
None.

Service
Value
Shipping
Quality
Thumbnail of user chrisbrianp
1 review
1 helpful vote
April 14th, 2020

Best Levi's jeans site. I was so disappointed that Levis discontinued the model 560. What a nightmare trying to find them. But I did some research on the Internet I purchased two of them. In my exact size because I've had them before. So happy I almost don't want to write us review and have people read it because I want to have all of the 560 jeans come to me. Because I think the best fitting. Super comfortable. I better buy some more before they run out. Thanks for the great service. Levis Corporation made a mistake by discontinuing the 560. Looking forward to my next purchase. From the best Levis Jean site.

Thumbnail of user kristinb197
1 review
1 helpful vote
September 9th, 2020

I should have trusted my instinct and not ordered from this "company." Item was slow to ship and when arrived wasn't even the color that I ordered. All responses were curt and as if he couldn't be bothered. Please don't give this person your hard earned money.

Thumbnail of user debbib20
2 reviews
199 helpful votes
December 10th, 2019

I purchased TWO pair of BLUE jeans for my husband. I got an email confirmation of my order. This pictured both jeans being BLUE. When package finally arrived which was 3 weeks later with no updates in between of status. I received one black pair of denim and one blue pair. The black pair are damaged in rear seat pocket. I sent them a note letting them know of THEIR error and they told me to mail them back for a refund. Even though this was their error I am supposed to pay for shipping costs. They did not even apologize. Buyer beware. These are NOT new jeans and they less than good business practices

Thumbnail of user erinm665
1 review
2 helpful votes
March 20th, 2021

I bought blue jeans from the company. They sent black. I contacted them about an exchange and they said no, and were very rude. I followed policy for a refund and sent back the jeans (signature required). I never got my money. Now I am out jeans, the price of the jeans ($68.57), and the shipping both ways. Don't get scammed!

Tip for consumers:
Do not use this site, it is a scam!

Products used:
Jeans that the wrong color was sent. They wouldn't exchange and never refunded the money when I returned them. A. Nolan signed for the return. THEY ARE A SCAM PLACE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user glenp208
1 review
0 helpful votes
November 22nd, 2022

I never received my order, they charged my credit card.
Left many messages and called many times.
Nobody answers or ever gets back to me.
$#*!ing scammed me.

Tip for consumers:
Do use them!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels5740
1 review
0 helpful votes
January 26th, 2021

I had to wait for a small period of time. Order got mess up and fix even better than I thought. This place is the best place to buy jeans from and I will be buying from them from now on and until I died... thanks guys for being great business men and having great customer service. Thank you

Tip for consumers:
There the best to me

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user yolandah115
1 review
1 helpful vote
March 15th, 2021

I purchased two jeans. The size was incorrect. I tried emailing them. The email does not exist. I tried calling customer service and the person yelled at me. DO NOT BUY FROM THIS WEBSITE. BUYER BEWARE.

Tip for consumers:
Buyer beware. Fraudulent website.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveh2727
1 review
2 helpful votes
November 26th, 2021

Got 2 pairs of Levi's was mislead thinking the jeans were new. Got some old used garbage. If I wanted to buy used jeans I could of got a much better deal at the Goodwill store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewj196
1 review
0 helpful votes
March 27th, 2020

They have a big selection of Levi's Jeans and even had some hard to find styles like Levi's 560 that are sold out everywhere!

Thumbnail of user robertc3545
1 review
1 helpful vote
December 1st, 2020

Multiple emails were sent to the merchant asking for credit for a returned item without success. Finally had to open a dispute with the credit card company!

Thumbnail of user peteh113
1 review
1 helpful vote
June 19th, 2020

I went on line and bought a pair of jeans like I buy a million other things. I didn't think to dig into the "terms of service" section of their website to see if the jeans were new or not (especially since I was paying a little more than the typical price for new jeans). The jeans they sent were well worn and barely better than the ones I was no longer using.
I sent the jeans back according to their return policy and no refund posted for about 10 days. I sent a follow up email and got a robo response so I called. The guy I talked to wanted my USPS tracking number for the package so "they" (whoever "they" are) would know what I sent back. I thought the order number would be sufficient. He was no help and suggested I send another email... I did... and got another of the same robo responses... These folks are dishonest or incompetent... or both.

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